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3003 North University Drive, Sunrise, FL 33322, United States of America
January 2, 2016
눉When we first walked up to the hotel entrance there was a large shirtless man sitting on a bench smoking right next to the door. After checking in (the front desk staff was pleasant and quick) we went up to our room. The hallway was dated and smelled musty. When we entered our "king suite" we walked into a small living room with ripped mismatched cushions on the couch and chair, the room smelled of cigarette smoke (we had been threatened with a $250 fine for smoking anywhere in the hotel upon check in!) and there were burn marks all over the carpet. When we asked for a supervisor to come to our room, a house keeper came and tried to explain that the hotel was being upgraded and that the next time we came it would be much better. When we went down to the front desk to ask to speak to a manager we waited for 5 minutes for someone to come out of the back room to talk to us. When Karla finally came out she said that she couldn't upgrade us as we were in a top tier room already, that she didn't have the authority to offer us a discount, and that our only options were to change rooms or that we could find other accommodations at another hotel (not likely on New Year's Eve!). We asked for another room (which the front desk clerk who checked us in had already done without Karla's instruction, as well as a couple of free drink and breakfast tickets). The replacement room was at least cleaner smelling. The mattress was cheap and uncomfortable and the toilet ran all night. We won't be giving the Sawgrass Grand another chance. This was not what I was expecting when I booked a $250 a night room!
December 24, 2015
눉The staff and that we shut our room doors and met it cracked open and how i paid by credit card part of my bill and cash the other part upon check out they told me i still owed the hotel money my card declined after the hotel put a holdvon my card and they insisted that i had released this hold. How could i if the hotel put a hold on my card. They were not nice at all either.
눇The rooms only
January 1, 2016
눉you cannot find this hotel on the GPS and there is no signs saying where this hotel is
눇The bedroom was really nice and was very clean, the breakfast was good
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