1401 South Atlantic Avenue, New Smyrna Beach, FL 32169, United States of America
#19 of 60 hotels in New Smyrna Beach
Guests' ChoiceBased on 1001 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
7.9
Staff
8.7
Value for money
7.6
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Marina
United States of AmericaBreakfast is to expensive
Comfort
Stayed in April 2024
Reviewed: April 16, 2024
Sandra
United States of AmericaWe had a light that went on and off in the hallway that kept us awake. I asked if it could be fixed. They couldn't fix it so we moved moved down the hall. We were pleased with the fix.
The balcony was a wonderful place to watch the ocean and sit and chat.
Stayed in April 2024
Reviewed: April 14, 2024
Worrell
United States of AmericaGot locked out on the balcony. Sink leaked in the kitchen. Was charged 5 days of parking but was only there 2.(Was corrected after I noticed)And why do you need to pay to park, you're paying for a room already. Do many walk there? Use to free continental breakfast but paid what seemed too much.
Loved the view. The suite was spacious. The maintenance person, Shaun, was a great help, informative and a pleasure to talk to. While sitting on the balcony, watched a satellite shoot in the sky. Looked like a giant fireball. Was amazing!
Stayed in April 2024
Reviewed: April 14, 2024
Reed
United States of AmericaRooms very small, musty. Funky layout. Beds were true doubles, not queens as most are these days, so tight.
Great location directly on the beach, great views from the room. Nice pool.
Stayed in April 2024
Reviewed: April 13, 2024
Kathleen
United States of AmericaI didn’t think it was necessary to pay extra to park in the parking lot of a hotel you are staying in.
I love the ocean, it was centrally located, the eggs Benedict at breakfast was excellent.
Stayed in April 2024
Reviewed: April 5, 2024
Dave
United States of AmericaCould use some remodeling. Was a little outdated but still good
Very good location. Room had excellent view. Easy to find and get to
Stayed in March 2024
Reviewed: April 2, 2024
Kelly
United States of AmericaPool not heated, dead cockroach on floor. Wish furniture would be moved when cleaning to get a good vaccum.
Set up of room made it very roomy, location was great.
Stayed in March 2024
Reviewed: March 30, 2024
Krysta
United States of AmericaMultiple issues with our room. If you shut the bathroom door completely you got stuck inside and needed someone to open it for you. The balcony door also did not close and lock completely. The bed was ok, a bit uncomfortable. The sheets were pilled, felt very old. There was also a lack of quality pillows.
Location
Stayed in March 2024
Reviewed: March 29, 2024
Patricia
United States of AmericaA little pricey
Location view and accommodation
Stayed in March 2024
Reviewed: March 26, 2024
Randy
United States of AmericaThere wasn’t anything in particular that I didn’t like. Overall, the property was very good.
Location and parking
Stayed in March 2024
Reviewed: March 20, 2024
Suzanne
United States of AmericaNo eating utensils, glassware, ets in kitchen whatsoever. No shade (umbrellas) whatsoever in pool area.
Stayed in March 2024
Reviewed: March 16, 2024
Emma
United States of AmericaThe beach is very nice. The 2 bed room suites is on the 7 th floor with fantastic view on the ocean and sun rise. Hot coffee are available all day in the lobby. I took my two teenagers sons during spring break and the best western suite is a great choice.
Stayed in March 2024
Reviewed: March 16, 2024
Knopp
United States of AmericaWish there was a toaster in the room
Easy access to the beach
Stayed in March 2024
Reviewed: March 16, 2024
Barbara
United States of AmericaNothing
Great time
Stayed in March 2024
Reviewed: March 15, 2024
Gerri
United States of AmericaRoom had 2 full beds, should have queens. Bathroom in need of updating.
Great view of the beach and nice balcony.
Stayed in March 2024
Reviewed: March 12, 2024
Thomas
United States of AmericaFront desk staff could be more friendly. Had to ask twice to get new towels and ended up getting them ourselves from the only friendly staff member, from the housecleaning group. Limited parking available.
Location was nice and the 7th floor view was great.
Stayed in March 2024
Reviewed: March 10, 2024
Wilma
United States of AmericaOnly complaint was the couch. Very uncomfortable .
the view was excellent. I liked the suite with 2 bed rooms. It was Quiet
Stayed in March 2024
Reviewed: February 28, 2024
Mark
United States of AmericaCan’t think of anything
Great location. In walking distance to a number of nice restaurants.
Stayed in February 2024
Reviewed: February 26, 2024
Stephen
United States of AmericaThe view
Stayed in February 2024
Reviewed: February 20, 2024
Wendy
United States of AmericaWe didn’t like not being able to access the beach from the property:(
We loved the Balcony and the layout of the suite:) We also liked the pool area:)
Stayed in February 2024
Reviewed: February 20, 2024
James
United States of AmericaNothing
The staff was very friendly and helpful. The restaurant food was excellent and a great price. The location was amazing and the beach was beautiful..
Stayed in February 2024
Reviewed: February 16, 2024
Gary
United States of AmericaBreakfast cost was high, but good quality.
Location
Stayed in February 2024
Reviewed: February 10, 2024
Roberta
United States of Americano housekeeping..trash cans needed emptying daily and towels needed replacing. kitchen dishes were dirty when we arrived and until we washed them.
location and easy parking
Stayed in February 2024
Reviewed: February 9, 2024
Tricia
United States of AmericaNo one cleaned our room
Location was good. Nice that coffee was included.
Stayed in February 2024
Paisley, UK
Hertford, UK
Echuca, Australia
Carcassonne, France
Red Rock, Australia
Adi, Israel
Osternach, Austria
Meerut, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content