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  5. Reviews of Holiday Inn West Yellowstone, an IHG Hotel

Reviews of Holiday Inn West Yellowstone, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

315 Yellowstone Avenue, West Yellowstone, MT 59758, United States of America

#19 of 38 hotels in West Yellowstone

Guests' Choice

Review Score

Based on 215 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 18, 2023

    8.0
    Good experience for overseas guests
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Ground Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant had limited breakfast options for vegetarians and the breakfast is sit down menu rather than continental breakfast or self-serve buffet.

    The location is wonderful. The staff were extremely helpful and courteous. The rooms were spacious and clean with comfortable beds.

    Stayed in June 2023

  • Reviewed: September 10, 2023

    7.0
    Pretty good if you remember it's a VALUE hotel
    • Leisure trip
    • Solo traveler
    • Room Selected at Check-In
    • Stayed 3 nights

    Thinnest/least soundproofed walls I've experienced in years. Breakfast is neither free/cheap nor particularly good even by hotel buffet standards.

    Very nice and attentive staff, comfortable bed, great location

    Stayed in September 2023

  • Reviewed: August 24, 2023

    9.0
    Overall, it was a very good stay, but we had the suite with three beds, one of the beds needs to be
    • Leisure trip
    • Family with young children
    • Family Room with One Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    The fact that the we did not have a king bed option for our stay. I was told there was an option for a king bed, but since I booked with a third-party, they could not change the reservation. Not exactly sure why are using a third-party for reservations if you cannot alter them when you check in. Not sure who’s fault that is the hotel, allowing that, or the third party booking system.

    We Did not eat breakfast at the hotel, I am not sure that it was actually offered It was a very clean hotel, and it was a good location in town

    Stayed in August 2023

  • Reviewed: July 20, 2023

    8.0
    Short and amazing
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    Two queen bed one of the beds the comforter had some stains, but other wise room was perfect

    Location, value, and pool/hot tub were perfect

    Stayed in July 2023

  • Reviewed: July 14, 2023

    8.0
    Beautiful place to stay a little bit overpriced
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The only bad thing that happened was on July 13. We had to false fire alarms go off at 7 AM in the morning. Wasn’t a really good way to wake up.

    Beautiful location

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    Hotel was comfortable but listing was misleading and additional fees are charged.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The property listing indicated breakfast but breakfast was not included with the room price. Also, an additional $15 per day was charged which was not included in the room price and the staff could not explain the reason for the $15 daily charge. I messaged the property about the fee and asked for an explanation and requested a refund but did not receive any response. The property charged my credit card for $15 per day a total of $60 for four days without any explanation or any information on the property listing.

    Location, room was clean

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Bucket list vacation
    • With a pet
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast wasn't included, for the $$$ of the room should have offered 3 complimentary meals.

    Location was great for the event I was attending.

    Stayed in June 2023

  • Reviewed: June 12, 2023

    9.0
    Good quality, friendly staff.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Communications Accessible
    • Stayed 5 nights
    • Submitted from a mobile device

    poor restaurant selection and high price. no complementary breakfast.

    free laundry service. convenient location.

    Stayed in June 2023

  • Reviewed: May 11, 2023

    8.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No free breakfast

    Stayed in May 2023

  • Reviewed: May 5, 2023

    8.0
    Would stay again, despite 2 small inconveniences
    • Leisure trip
    • Family with young children
    • Family Room with Two Bathrooms
    • Stayed 3 nights
    • Submitted from a mobile device

    The door from our room in our suite to the main living area was loud & squeaky, even after maintenance looked at it, and we requested extra towels and were told they were short on towels. They ran out of pool towels twice. Also, the valance over our bedroom window looked like it hadn't been dusted in a year.

    The game room area for the kids was superb! Every hotel should have one! Breakfast was our 2nd favorite. The buffet gave lots of options! Last, the small town was great --- everything, from restaurants to the grocery store, were all within walking distance.

    Stayed in May 2023

  • Reviewed: February 14, 2023

    9.0
    Great Location
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 4 nights
    • Submitted from a mobile device

    The icy front door area. The breakfast buffet wasn't very exciting and the offerings off the menu weren't much better.

    Love the location.Right next door to the snowmobile tour company and right down the street from the park entrance. The game room with free pinball, fooseball,pacman,and a pool table was a nice surprise.Theres even an x- box and big screen for gaming.The Branch restaurant/ bar was a great place to watch the superbowl.The rooms were large and comfortable.The only thing that was a minus was the lack of snow removal which meant the entrance to the lobby was an icy- slippery zone. We will be back.

    Stayed in February 2023

  • Reviewed: January 11, 2023

    9.0
    felt comfortable and safe. friendly maintenance, cleaning stuff and lobby ladies.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the restaurant next to it… bad experience with bartender… not enough staff during breakfast

    location and amenities

    Stayed in January 2023

  • Reviewed: November 4, 2022

    9.0
    Trip of a lifetime!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent place to stay & perfect location to enter the park! The restaurant attached was an excellent place to eat with excellent service.

    Stayed in October 2022

  • Reviewed: October 12, 2022

    9.0
    Will be back
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Ground Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    Maintenance of property leaves much to be desired hot tub was COLD with no staff on duty to rectify Door moldings damaged through out property Keriguig coffee maker defective in many rooms

    Breakfast was outstanding Ecellent staff very professional!!! Extremely friendly

    Stayed in October 2022

  • Reviewed: October 8, 2022

    8.0
    great location for visiting Yellowstone
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights
    • Submitted from a mobile device

    No housekeeping- again using covid as an excuse not to provide a basic service

    good location and spacious room.

    Stayed in October 2022

  • Reviewed: September 21, 2022

    8.0
    Would recommend staying here for vacation here
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There were no bad experiences with this facility

    availability of restaurant on site, discounts on meals and that kids under 12 ate free. The morning breakfast bar was exceptional and the servers were very friendly.

    Stayed in August 2022

  • Reviewed: September 20, 2022

    9.0
    Great location, nice rooms
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Communication Accessible
    • Stayed 2 nights

    We were expecting the breakfast to be included in the price. The hotel gives you a 10% discount on the $18 breakfast buffet. That's not much.

    Breakfast is located in the restaurant associated with the hotel.

    Stayed in September 2022

  • Reviewed: September 13, 2022

    8.0
    expensive
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Wish they would have had a complimentary breakfast. We already spent over $1300 for 3 nights. The food in restaurant was pricey and not that good.

    We got a suite. The room was amazing.

    Stayed in September 2022

  • Reviewed: August 16, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    I was led to believe that there would be a breakfast buffet that I prepaid for. There was none. I will have to check my bill.

    Stayed in August 2022

  • Reviewed: July 17, 2022

    8.0
    Good option for family trip
    • Leisure trip
    • Family with young children
    • Family Room with One Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast price was ridiculous, poor noise insulation

    Great location, clean, comfortable

    Stayed in July 2022

  • Reviewed: July 1, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have been a little better.

    Clean, no fuss, pet friendly

    Stayed in June 2022

  • Reviewed: June 24, 2022

    9.0
    Don't hesitate to schedule at the Holiday Inn West Yellowstone!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Ground Floor
    • Stayed 6 nights

    No complaints!

    The location of the Hotel was perfect and close to the West entrance of Yellowstone Park. It was wonderful to have a good size refrigerator, microwave, and coffee maker. The room had plenty of drawer space and although the bathroom was small, a large double sink was just outside the bathroom door with a lot of counter space. The sitting area was spacious and gave us plenty of room to have our friends join us. It was great to have hot water/tea/coffee in the lobby area that was always stocked with choices.

    Stayed in June 2022

  • Reviewed: June 24, 2022

    9.6
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath
    • Stayed 4 nights
    • Submitted from a mobile device

    A little too pricey

    Location

    Stayed in June 2022

  • Reviewed: June 17, 2022

    7.0
    Convenient and close to the park.
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 6 nights
    • Submitted from a mobile device

    My widow in our room was cracked on the outside and had a leak due to the horrible storm. It leaked all over our air conditioner and created a huge bubble. They advised us that they would fix/replace the window when we checked out. The window seal was disgustingly dirty.

    I liked that the staff was so nice. I was very appreciative that we were able to do our laundry for free. I also love the beverage bar in the lobby.

    Stayed in June 2022

Showing 1 - 25

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