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  5. Reviews of Homewood Suites by Hilton Ontario Rancho Cucamonga

Reviews of Homewood Suites by Hilton Ontario Rancho Cucamonga This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11433 Mission Vista Drive, Rancho Cucamonga, CA 91730, United States of America

#11 of 13 hotels in Rancho Cucamonga

Guests' Choice

Review Score

Based on 80 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.4

  • Value for money

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 22, 2023

    8.0
    The stay wasn’t to bad at all it was just the check in process cause they charge $50/day for incidentals so if your
    • Leisure trip
    • Travelers with friends
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hot tub was down and the rooms need a lil work done to them and updated a lil bit

    The property wasn’t to bad was in a good area and was very convenient  to stores and restaurants near by

    Stayed in August 2023

  • Reviewed: February 6, 2023

    8.0
    Overall, hotel was clean, and good location, and good breakfast.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night

    We were unable to access the WIFI because we booked through 3rd party according to the front desk agent. She made it sound lke it was our fault we could not login. I have booked other hotels using 3rd party and have NEVER has an issue with the WIFI. Hopefully Homestead remedies this issue.

    My wife and I stayed here on 4 FEB 23-5 FEB 23. Front desk clerk spent 10-15 min arguing with someone on the phone and did not even acknowledge me standing there waiting to check in. Front desk clerk also told us that since we booked using a 3rd party that our WiFI would be based off the name I used to book.

    Stayed in February 2023

  • Reviewed: November 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was very limited

    Tha room was clean and Spacious

    Stayed in September 2022

  • Reviewed: April 6, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights

    I did find the hotel a little outdated. The rooms could use more modern touches. I stayed at other hotels within the same price range and they were more modern.

    Breakfast was very good. The main dishes were different every morning. Staff was courteous and helpful. Excellent location. Walking distance to restaurants and the outlet mall.

    Stayed in April 2022

  • Reviewed: January 19, 2022

    9.0
    Clean,comfortable
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    More options for breakfast..Although good and clean..maybe 1 more main dish would of been best..maybe bacon next time

    Clean, accomodating..laundromat and pool are always best

    Stayed in December 2021

  • Reviewed: August 25, 2021

    7.0
    Nice stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the freeway

    Safe surroundings

    Stayed in July 2021

  • Reviewed: June 9, 2021

    8.0
    very nice, comfortable place to stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    no complaints

    Nice, clean, pool and spa was open til 10 and great courtyard

    Stayed in May 2021

  • Reviewed: April 1, 2024

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    No water supply for a full day so couldnt use restroom or basin/sink had to go nearby restaurant. Were told in 30 minutes everytime we rang. No access to swimming pool due to closure for maintenance. Sat/Sun breakfast till 10 am, we came at 9 am most of the items finished including toasts and we were told we are "late" We were told about items missing in breakfast that they are finished. Wifi in room require lot of details including a local number which we did not have as we just landed in the US. Receptionist gave the helpline and asked us to sort it out by ourselves. No basin or trash in restroom, its outside with the vanity unit. No smart tv only local channels. When sofa bed opens, its hard to walk around with the dining table and chairs. Spring worn mattress in sofa bed Drawers in chest get stuck and do not move freely. Room service every third day, we came on Sunday eve and the next room service was done on Thursday. We got only 2 toilet rolls for 4 guests for 3 days and we have to request more. No blankets for the sofa bed, we had to request. Loud vaccum clean noises in the corridor. Saucepan deshaped, lid does not fit

    Location

    Stayed in March 2024

  • Reviewed: April 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent they got me a upgrade to a bigger room for my family they had one available want to thank you for that. The night shift gal Help out

    Stayed in March 2024

  • Reviewed: March 9, 2024

    6.0
    Also no mention of a room deposit during booking or on website. we arrived we had to pay a deposit.
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled like smoke. The smell was coming from out of the ceiling vents and moreso inside of the bathroom area. Mentioned this to the receptionist when leaving.

    Friendly staff.

    Stayed in February 2024

  • Reviewed: December 25, 2023

    10
    Very fun.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Roll out sofa sucks

    Stayed in December 2023

  • Reviewed: November 11, 2023

    3.0
    Happy with the accommodations but unfortunately they couldn’t help me with the theft part.
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 30 nights
    • Submitted from a mobile device

    My husband’s tools got stolen from his work truck in the hotel’s parking lot.

    The food and the staff.

    Stayed in October 2023

  • Reviewed: August 27, 2023

    10
    Would book again
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were a couple of things in the room that weren’t clean but over all a nice stay.

    Nice location, we got a suite it was like a mini apartment with a full size fridge and kitchen. Comfortable and quiet.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    1.0
    Slamming doors kept me up both nights of my stay. Loud partying neighbors.
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Overcooked eggs, lack of flavor, didnt taste fresh

    They had some options

    Stayed in July 2023

  • Reviewed: July 10, 2023

    4.0
    Disappointing, it wasn’t the cheapest option. We were paying extra for comfort with young kids.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Checking in reception seemed annoyed, we asked for a luggage cart, waited 30 min then decided to carry all the baby stuff and bags up and as we walked by we saw the cart had been sitting there the whole time, the reception we talking amongst themselves to even notice. We had a suite that would fit my whole family and when we walked in there were three pillow. I called to ask for two more so every one has one and they gave us 1 and again with attitude. On day of leaving we called down 6 times to ask for a luggage rack. When I walked down there the receptionists were in there back room laughing and chatting I heard the phone ring the whole time I stood there. FinAlly a very nice housekeeper saw me got the luggage rack and I was on my way. Any interaction with reception we felt annoying, they were far from hospitable.

    housekeepers always were nice to us as we walked by. The breakfast was good. Location was perfect for what we were in town for.

    Stayed in July 2023

  • Reviewed: February 15, 2023

    10
    Spacious and Great Value
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Entrance is a bit confusing. And many parking spots occupied late at night by shuttle vans taking 3-4 spaces at a time. Had to park a little aways from hotel entrance.

    Loved the location and cleanliness. The staff was super friendly and the rooms were spacious! Loved that our room had a small kitchen area which always helps out when im traveling with food/ snacks! Breakfast had plenty options to choose from.

    Stayed in January 2023

  • Reviewed: February 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some people did not pick up after their pets.

    The staff was friendly and the room was perfect for our needs.

    Stayed in February 2023

  • Reviewed: February 5, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some people did not pick up after their own pets.

    The room was perfect for us and our needs. The staff was friendly. The breakfast was surprisingly delicious and we usually do not partake. We made sure to have breakfast the next morning as well.

    Stayed in February 2023

  • Reviewed: January 28, 2023

    10
    very nice location
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    breakfast was good and staff were friendly

    Stayed in January 2023

  • Reviewed: January 21, 2023

    5.0
    not good
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    the woman who checked me in was very rude to me. and when I was asking questions she didn’t want to answer. not good….

    the location

    Stayed in January 2023

  • Reviewed: January 19, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    Cleanliness-dirty. Sheets were not changed and dirty when arrived. Wouldn't stay here again.

    Location

    Stayed in January 2023

  • Reviewed: December 12, 2022

    5.0
    quick stop hotel
    • Business trip
    • Solo traveler
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the room had damage in the walls and it felt like it was old .

    it appeared to be clean and orderly

    Stayed in December 2022

  • Reviewed: November 5, 2022

    10
    great
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    great

    Great

    Stayed in November 2022

  • Reviewed: October 8, 2022

    2.0
    Would not stay here again. Hilton is now on our “no” list!
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything but the breakfast and the cute girl at the front desk when we arrived but this was a filthy place!

    Breakfast was nice! We were told this was a great hotel. It is not!! Also when we got to our room there was a dirty towel in the hallway and someone had been smoking in our bathroom recently. We were told we would get compensation for this but didn’t!

    Stayed in October 2022

Showing 1 - 25

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