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1601 Atlantic Avenue, Ocean City, MD 21842, United States of America
July 4, 2016
눉The lady at the front desk Her name was Dorthy, I believe she was the manager, was very rude and on a power trip, when we complained about how dirty our room was they refused to help us, said it was booking .coms problem. so I called them in the morning, they called quality inn And guess what They were forced to give a new room ! But miss Dorthy was so mad she made us wait for almost 2 hours till around 2pm for a room in the lobby with 2 kids all our stuff packed on carts and our 1 child was autistic. I was beyond angry, I told the one lady behind the desk I will be back on the phone with booking .com if this isnt settled soon and I do mean soon !. the maids and maintenance workers were all trying to help us and very kind they kept going up to the front desk to try and get us some help and you could tell by the looks on their faces she chewed them out, her customer service was so nasty, We couldnt even threaten to leave and go to another motel because my husband could not get off of work so he dropped us off on sunday and he left Monday so we were stuck there till Sat till My son in law came to pick us up, the room we were switched to , the front burner on the stove did not work the lamp between the bed did not work we thought it was the light bulb and the came and replaced that but it turned out it was the lamp. we could"nt get the dvd player to work we were afraid to keep calling because like I said we were stuck there and we knew she was angry so we just kept quiet. The first room we complained about was nasty the sofa bed had no sheets, when we opened up bed crumbs were all over it, the mattress had huge holes on it a long one across bottom about 18 inches long .
July 3, 2016
눉No ventilation in the bathroom.
눇I liked that the hotel had two outside pools so that the pool was never crowded. Free coffee and fruit was nice everday.
June 29, 2016
눉House keeping was slacking, Tub drain was full of long black hairs along with bath floor. We both have short hair so it wasn't ours. A/C cooling wasn't great . The air filter was plugged solid with dust which shows lack of preventive maintanence. Looked like halls were renovated but not rooms. Furniture is dated .The staff gets an A for being quick to respond to issues. The pools and pool bar were great. I Rate it B --
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