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6201 US 290 East, Austin, TX 78723, United States of America
August 15, 2016
June 5, 2016
눉The carpet was very dirty, the bed was very uncomfortable, water pressure was awful, roaches everywhere, and one of the staff member was very rude.
June 28, 2016
눉Per the front desk clerk's instructions, we tried to call the day after we left Austin to make a reservation for our return a few days later. For some reason he couldn't do this reservation when we checked out. The phone number given us on a business card was not functional so we simply showed up two days later and luckily got a room. In addition to this problem, we left behind a very expensive down pillow that somehow went missing. The couple whose responsibilities included the laundry room and storage room were not able to find the pillow. The front staff was sure it was still in the room - not. Henry comped us the final night's stay for this theft. One final note, one evening the desk clerk was too preoccupied with a personal issue via cell phone and sent us away saying his call was really important to the person he was talking too. Give me a break?! He's working and his personal issues are more important than guests of the hotel? Not a good thing IMO. Last comments: (1) the stopper to our bathroom sink in room 106 didn't function and we told Henry about it. he said he'd fix it but by the time we left this wasn't taken care of. (2) the breakfast was minimal.
눇Manager Henry was very accommodating, especially when we asked if they could store some items for us while we spent a couple days in Dallas and then returned for a final night. A couple whose responsibilities included the laundry room and storage room were honest and helpful. We appreciated that staff spoke Spanish. We enjoyed the swimming pool.
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