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4810 Bluestone Drive, Raleigh, NC 27612, United States of America
May 12, 2015
May 11, 2015
눉The room was unclean and there were bed bugs. Absolutely our worst hotel experience.
May 12, 2015
눉Booked my grandparents into this room when they came to visit me. Their arrival went well and they were tired from the drive so went right to bed. Next morning the got up for the grab and go breakfast which didn't exist. They were given two dirty coffee mugs told "you might want to wash these first" and a packet of instant coffee and told simply "sorry". The woman at the desk offered no explanation. We found out later their breakfast shipment had not come in, no excuse for the way they were treated. They were also nearly kicked out of their room by the manager who thought they were someone else and that really scared them and made them uncomfortable. He offered a verbal apology and told them how to get a coffee pot in their room. I went in later to speak to him on my grandparents behalf and he was very dismissive and rather rude. The other man at the desk Mike was actually quite nice and helpful and even offered to come to the room and set up the WiFi which the manager was just saying no it works. There were several other incidents. The worst was we went to the desk, there was no sign or person there we waited and called for help. We could hear people talking in back saying "you better go out there" "I'm out there I'm doing it". Couldn't believe the way this place was run. It seems like a stressful job but that is no excuse. If there had been any attempt to make things better this review would be way different.
눇One staff member was helpful and the location was great.
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