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445 Hotel Circle South, Mission Valley, San Diego, CA 92108, United States of America
May 29, 2016
May 29, 2016
눉Our first greeting at the front desk was very disappointing. We had driven hundreds of miles that morning getting to San Diego and had planned to arrive at the motel around 3:00, check in time, but we arrived about 45 min early. The lady at the front desk confirmed our reservation and said everything looked good. I asked if we could get a room on the lower level cause my wife has a little trouble with stairs, she checked and said yes and they had one ready to go on the lower level and said we could check in but we would have to pay her $15 extra cause we were a little early, by this time 30 min. I told her politely that I had never heard of such a thing, someone asking for $15 extra when the room was ready and by this time we were only 30 min ahead of schedule and that we were from out of town and had driven hundreds of miles getting there but the check in lady wasn't going to reconsider and actually got a little rude and short with me. I told her I didn't think her demand was reasonable and I wasn't going to give her the extra $15 and that we would leave and come back in 30min which we did. We were very disappointed. When we got back to the motel at 3:00 there were two ladies checking customers in and we didn't get the same lady we had earlier and this lady was very nice and our check in went smooth. I didn't mention our negative earlier experience to her we just wanted to get checked in and get to our room. I never went back to talk to a manager about our experience to see if what I was told about their "early" check in extra fee was truly their policy or if the check in lady was maybe just trying to scam us out of $15, maybe I should have but I decided to leave it alone and to just go about enjoying our trip to San Diego. I will not go back to that motel in the future though. I will say that other staff, cleaning staff, did a great job and were very accommodating.
눇The location was good, easy access to the locations we wanted to visit.
May 28, 2016
눉older building needs some updating but was clean
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