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1915 Commerce Drive, Hampton, VA 23666, United States of America
July 14, 2015
눉I thought I was prepared for how this particular hotel services worked and I was not. I found out some things about myself, like I want my room serviced daily. I prefer my dishes to be in the room already. I don't like to carry my used towels downstairs in exchange for clean ones. When a hotel says that it a smoke - free hotel, I expect it to be smoke-free. When we first arrived the lady with braids at the front desk was nasty, but the manager came later and gave us impeccable service. She moved us to a smoke-free room and personally took care of us. We did have a problem with not having any pots or pans for day. It's a good thing we had money and didn't intend to offset our expenses by cooking in house. We would have been up a creek without a paddle. Anyway, If I came back it would be because of her service, personality and kindness. Overall the hotel is not terrible, it's just not a good fit for me and my family. There is plenty of room for improvement. We just know that we need to stay in a full service hotel in the future. It was our first time based on a friend's recommendation and although we appreciate our friend's assistance, we'll stick with what we know.
눇The manager and one other employee were the only good aspects of the hotel.
July 2, 2015
눉None at this time.
눇The staff was friendly and accommodating.
June 30, 2015
눉There was an immediate odor when you entered into the hotel. The furniture in the lobby looked very old. There was a 9x12 rug in front of the lobby desk, which was soo filthy that is was disgusting! You have to talk to them through plexiglass...as if they are worried about their safety. The outside looks as though it has been painted or updated in several years! You enter into the rooms from the outside. There is NO inside entrance!
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