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  5. Reviews of Extended Stay America Suites - Dallas - Greenville Avenue

Reviews of Extended Stay America Suites - Dallas - Greenville Avenue 2 stars

12270 Greenville Avenue, Dallas, TX 75243, United States

#160 of 172 hotels in Dallas

Guests' Choice

Review score

Based on 510 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.4

  • Location

    6.6

  • Facilities

    6.0

  • Staff

    7.1

  • Value for money

    6.4

  • Free WiFi

    6.0

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Showing 1 – 25

  • Reviewed: 11 April 2024

    4.0
    Will not return.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They had no breakfast. They gave mini-muffins and oatmeal packets. They made Coffee one pot at a time so we were always waiting. There was no breakfast area. Room was not ready when we got there. Room and building were clean but very dated.

    Staff was nice. Room was not ready when we got there, but because we verified the room with the manager in the morning, she was able to get us one.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    4.0
    It was not the worst but the facilities could use some improvement. Find a bathroom door that fits!
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Bathroom door was wrong size for the frame and would not close at all! It would nice to have more than one office chair.

    Nice to have a fridge and freezer and microwave. Bed was comfortable. Floors were nicely done.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was no one at the desk when we came and we waited quite awhile. Our room had no chair; they eventually brought one. We didn't have enough towels/washcloths for the number of people in our group; but we're told that towels were only given out on Mondays/Fridays. The doors slammed loudly early and late. We asked for kitchen supplies; but they were completely out of coffee makers, etc. The facility was full; but they should have added staff. They couldn't keep up with breakfast.

    It was clean and adequate, for the most part. The price was good.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room had a strong dog smell in some parts. There are no kitchen tools you need to look for in the lobby.

    Good quality -price relationship

    Stayed in April 2024

  • Reviewed: 1 April 2024

    5.0
    Just ok
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They don’t list that they charge for pets

    There was no breakfast

    Stayed in March 2024

  • Reviewed: 4 March 2024

    4.0
    Mid at best.
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It wasn’t very clean. There was a pair of men’s boxers in the window.

    The staff was the best part because they were friendly.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    5.0
    Would have been nice to have kitchen items in the room….paper plates, disposable utensils
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise from guest(s) above me. I didn’t call to complain.

    Didn’t eat breakfast.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    5.0
    Will never return.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fact that the room was bleach smelled and the front desk was rude.

    Nothing really it smelled like heavy bleach.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The people next door, yelling and arguing until 4 am. I was there for business seminar and it started at 8 am. Was very tired the next day.

    The amenities in the room. You

    Stayed in January 2024

  • Reviewed: 7 January 2024

    5.0
    I was actually disappointed I expected more the bed was comfortable but the roaches interrupted my s
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the roaches and my tub was peeling at the bottom. So I didn't feel comfortable enough to take a bath. The later it got the more roaches we seen so I wasn't able to sleep comfortable

    The night staff was great very friendly he explained everything. No complaints

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The doors to the room wouldn't unlock, had to keep going back to the front desk for more keys. Kids above us were running all night long. The sink drains were slow draining. No breakfast at all even the grab and go breakfast was not delivered.

    Location

    Stayed in December 2023

  • Reviewed: 26 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    1 elevator

    The staff a young man named Trey was very professional and nice.

    Stayed in November 2023

  • Reviewed: 24 October 2023

    4.0
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 21 October 2023

    6.0
    Enuf
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Elevators turned off at night. Smells of weed. Noise.

    Beds, bathroom, iron. Paid internet works i guess.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing na

    Stayed in October 2023

  • Reviewed: 10 October 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Turning off of elevator Front door keypad doesn't work, neither phone.

    Friendly staff

    Stayed in October 2023

  • Reviewed: 2 October 2023

    4.0
    I paid for a double bed but the motel put us in a single bed.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I had paid for a double bed. But when my family and I arrived the motel told me they only had single beds left. So for two days we had to stay in a single room. I was frustrated. The next morning I went down to talk to the employee who knew we were in a smaller room but no double rooms were available.

    Stayed in October 2023

  • Reviewed: 21 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was lacking of kitchen utensils.

    The location and large room.

    Stayed in August 2023

  • Reviewed: 16 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness was not great. First room was terrible I requested to move and the second room barely stayed cool.

    Location was great. Quick access to the city.

    Stayed in September 2023

  • Reviewed: 14 August 2023

    4.0
    overall not good
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was furniture missing in one of our booked rooms, but upon entering the facility the property was really bad. The elevator was very janky and completely stopped working after the first use. We were on the 3rd floor and had to walk up and down the stairs for three days. The entire hotel have this cigarette smell to it and we immediately had to run to walmart to get lysol because it felt unclean in the room. We also purchased car air freshener to put on the AC to get rid of the smell that lingered in the room. One of our rooms was completely missing an iron and a lamp. The AC in that room was not working properly either.

    The AC worked great in one of the rooms we booked. The price was also good. The staff there were EXCELLENT.

    Stayed in August 2023

  • Reviewed: 4 July 2023

    4.0
    I don’t think I’d ever stay there again unless I had no choice.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were roaches/bugs & other guests were fighty & banging on the walls… we didn’t get any rest while there.

    The staff is awesome… very friendly people

    Stayed in July 2023

  • Reviewed: 18 June 2023

    7.0
    Staff was helpful and attentive in moving me to a cleaner room.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room that I booked did have bed bugs. I found one on my bed and I found another one inside my pillowcase ( since all 3 pillows & the cases were dirty and was not changed but covered with clean pillowcases and there was a smell on these pillowcases.) The third bed bug was found behind the bed board when it was pulled down.

    Breakfast was okay.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Elevator didn't go all the way up and down To all floors. Lots of homeless people around the property.

    The on site parking and secure rooms

    Stayed in May 2023

  • Reviewed: 22 May 2023

    5.0
    Not a recommended long stay in dallas. They dont have 24/7 technical support.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They dont value the customer and no emergency plan for rooms that might have a problem.

    Stayed in May 2023

Showing 1 – 25

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