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  5. Reviews of Extended Stay America Suites - Memphis - Wolfchase Galleria

Reviews of Extended Stay America Suites - Memphis - Wolfchase Galleria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2520 Horizon Lake Drive, Memphis, TN 38133, United States of America

#120 of 180 hotels in Memphis

Guests' Choice

Review Score

Based on 440 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.3

  • Location

    7.8

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 3, 2024

    6.0
    Clean but not top tier.
    • Leisure trip
    • Group
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No tv remote, and phones didn’t work.

    Friendly staff, overall clean hotel

    Stayed in January 2024

  • Reviewed: December 28, 2023

    8.0
    It was decent
    • Leisure trip
    • Group
    • One Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No oven only stovetop

    Space

    Stayed in November 2023

  • Reviewed: October 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Na

    Room

    Stayed in September 2023

  • Reviewed: October 5, 2023

    6.0
    The tub you need water shoes
    • Leisure trip
    • Travelers with friends
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The location I didn’t like it was only 1 tv in the room And 1 had a 1 bedroom suite

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Keep in mind it’s right next to a highway so there’s a bit of noise pollution. Breakfast was kinda misleading. Breakfast is from 6am-9:30am. Breakfast consists of Granola bars, pre packaged Blueberry and Chocolate muffins, Oatmeal packets, Coffee, Tea bags, hot water (for tea), regular coffee sweetener and vanilla coffee sweetener.

    Very Clean and Spacious rooms. Friendly Staff and a decent area. Serves breakfast.

    Stayed in October 2023

  • Reviewed: September 13, 2023

    8.0
    I wasn't sure how long I was staying and room fee became much, wish they could have stayed comparabl
    • Business trip
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 14 nights

    the out side could have been maintained some more removal of trash is alway good

    The staff was friendly and helpful

    Stayed in September 2023

  • Reviewed: September 2, 2023

    7.0
    It was very pleasant but the breakfast needed to be better.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They said there was a breakfast but was not. They only had dry muffins

    The room was spacious and clean

    Stayed in September 2023

  • Reviewed: July 8, 2023

    8.0
    Spacious room
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast shouldn't be called breakfast - the only things offered were coffee and a few muesli bars. Friendly staff, but they are rarely at the reception, but at a back room. There is a bell to call them, but the bell doesn't seem to work. Room smelled a bit funny.

    Very spacious room, great location right next to Wolfchase Galleria Mall. Nice outdoor pool. Great value.

    Stayed in July 2023

  • Reviewed: June 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One Bedroom Suite - Non-Smoking
    • Stayed 1 night

    the remote never worked for tv

    Stayed in June 2023

  • Reviewed: June 11, 2023

    6.0
    A decent stay, not frills.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Being an extended stay location (we stayed only one night) disappointed in not having the following available in the room. Blowndryer, coffee cups, coffee maker, etc.

    Bed was comfortable and location was close to where we had plans.

    Stayed in June 2023

  • Reviewed: May 8, 2023

    6.0
    My stay was good but could’ve been better if I didn’t have that one issue.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had sweet ants in our room that cause us to be uncomfortable but the staff was very attentive to the situation. The room was clean I’m not for sure where there ants came from in the room.

    The location of the hotel was in a great area, everything was around the hotel far as food, shopping, and gas station. The staff was friendly and meet all my expectations.

    Stayed in May 2023

  • Reviewed: April 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    small beds

    kind and helpful staff

    Stayed in April 2023

  • Reviewed: March 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I think the maintenance people for cleaning could have serviced better since you pay for service. Come by to the rooms at a certain time of day or week to pick up dirty towels and laundry, trash etc and go check on customers, greet customers. I witnessed a big cock roach in the room walking through check in having my two year old grandson with me that run across the floor fast and up on our clothing. I had no one to pick up laundry or trash, no silverware in room. I was told I have to take laundry to the front to get new clean. It to me is inconveniencing for your money. Down stairs a baby roach run up almost got on me.

    Staff was so friendly, accommodating and nice. Especially a certain lady kept nice with everyone I needed help with a situation having loss my charger some place with a very busy two year old and staff let me use charger and keep to accommodate me which was so nice. I thought the male though seem pretty flirtatious with the women customers though honestly as they seem very flirtatious with him I know representatives have to be nice but there's a professional way I think should be more than personal. He was nice though and helped me out. This was good for me .

    Stayed in March 2023

  • Reviewed: March 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms are specious and comfortable

    Stayed in March 2023

  • Reviewed: March 5, 2023

    8.0
    pretty decent stay
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Even though the property was non-smoking you could smell evidence of smoke. Also I went down for breakfast at 7:30 and everything was gone. that was a little disappointing.

    I felt secure. Location was great. Room was clean.

    Stayed in March 2023

  • Reviewed: February 19, 2023

    8.0
    Brief but good for price.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Disability Access - Non-Smoking
    • Stayed 1 night

    If breakfast lasted longer. Ace 30 morning when Levi is really wanted breakfast but on the weekends, we usually sleep in. We could’ve had breakfast if it was open till 10 which is one hour longer.

    I was pleasantly surprised at my stay due to the fact, it was one of the lesser expensive hotels.

    Stayed in February 2023

  • Reviewed: February 17, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No laundry on 1st floor

    The cleaning staff does a great job on the rooms for the next guest

    Stayed in February 2023

  • Reviewed: February 8, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • One Bedroom Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast.

    Clean room. Clean front entrance

    Stayed in February 2023

  • Reviewed: December 28, 2022

    8.0
    love this hotel
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the bed was incredibly uncomfortable. I tossed and turned both nights I was there trying to get comfortable and nothing worked. I didn’t like that I didn’t have an oven. I brought a fire stick to hook up to the tv and it was such a hassle just trying to get to the back of the tv so I could plug it in.

    I liked the location and that it had a stove so I could make myself food. the staff was super accommodating and so sweet about everything.

    Stayed in December 2022

  • Reviewed: December 23, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms seemed outdated and the breakfast was almost nothing.

    The staff were very friendly and kind! Check in was easy, and Eric was funny and helpful.

    Stayed in December 2022

  • Reviewed: November 6, 2022

    7.0
    very nice and convenient
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location

    nice and clean

    Stayed in October 2022

  • Reviewed: October 8, 2022

    8.0
    All in all was a pretty decent stay.
    • Business trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The cleanliness of the floors in the room and the breakfast.

    The breakfast was lacking. We went to get coffee a few times and was always out. It was nore like an on the go breakfast. The location was good. Our over all experience was good for the most part but something was up with our carpets bc they were turning our socks and feet black and even though we stayed several days and disnt have room service while we were there our room always smelled of a wierd bleachy smell. We would stay again. It was decent for the money.

    Stayed in October 2022

  • Reviewed: October 4, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is located in a great area. Easy access to several stores & restaurants.

    Stayed in September 2022

  • Reviewed: October 3, 2022

    8.0
    stay was great.
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    small beds but that’s okay.

    nice place. close to lots of stuff

    Stayed in October 2022

Showing 1 - 25

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