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44 Montage Mountain Road, Scranton, PA 18507, United States of America
August 16, 2016
눉The person who checked us in did not have to tell me that I was lucky that this facility kept my room. Checking in at 8:30 pm after a very rough day of travel I was faced with an unconcerned employee telling me that my room may not be available. This person stated that the credit card used for purchasing the room was outdated. I tried to show this person my copy of the confirmation I printed from the computer transaction three days prior but was only directed to provide another form of credit. My son and I thought we were going to have to sleep in the car that night. We did finally reserve our room that I was so called "lucky" they saved for me by purchasing it again. When my son and I finally entered our lucky room to put the unfortunate day behind us I had to rely on this lovely service from the front desk again by asking for personnel to unclog the toilet. Good thing I tested the waters before use. If only I tested the waters before the lucky reservation. Although we end up staying at this facility called Comfort Suites, the name did not represent itself. I only stayed there at this point because I was between a rock and a hard place.
눇Everything seem to be unorganized. Staff were playing catch-up and trying not to get beihind
August 12, 2016
눇Very clean! Very comfortable room!
August 12, 2016
눉The room did not have adequate air conditioning for the space if you close the bedroom door it was no cooling for the rest of the room
눇The location and room were great. Access to transit and downtown was wonderful
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