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  5. Reviews of Extended Stay America Suites - Boston - Marlborough

Reviews of Extended Stay America Suites - Boston - Marlborough This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

19 Northborough Road East, Marlborough, MA 01752, United States of America

#10 of 10 hotels in Marlborough

Guests' Choice

Review Score

Based on 358 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    7.7

  • Facilities

    6.4

  • Staff

    7.3

  • Value for money

    6.5

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The advertisement says full breakfast but there isn't breakfast at all besides a couple oat meal packets. Also the cups they gave us to use were pretty dirty.

    The bed was comfortable and the heat worked well. It was right across from the even i went to and had many places to go in the area for shopping and food.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    5.0
    Never stay there again, even though it was very convenient for my needs
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    They did Not match booking quote, my second night there the fire alarm system went off at 1130pm. They said that happens all the time. For someone staying a week, they could have offered a couple of shampoos and soaps. They never emptied the trash all week. The INTENSE smell of Marijuana as soon as you open the door to go out of room. I will never stay there again. Being a person in drug recovery, I do not need to be subjected to that.

    What breakfast. There was tiny muffins, child size oatmeal and tiny nature bars. Coffee was the best part

    Stayed in December 2023

  • Reviewed: October 18, 2023

    6.0
    I think your hotel is on 2 star only. It’s pity for your wonderful location
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Fire alarm false two time during 5 nights staying

    I did not see muffin as it was said

    Stayed in October 2023

  • Reviewed: August 16, 2023

    6.0
    Pleasant
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No dish ware or cooking tools, not even a coffee maker

    Spacious room

    Stayed in August 2023

  • Reviewed: July 21, 2023

    7.0
    Being a single female I felt comfortable and safe staying here.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The shower curtain had a lot of mold on it.the shower rod was broken causing a lot of water to get on the floor. The rug in the room wasn’t thoroughly cleaned. Had stuff imbedded from previous person. The ice cube trays were dirty. There was stuff under the bed and in bathroom from previous person. Stains on bedding.

    I loved that I felt comfortable here and the location. It was as nice and quiet in my room. The staff were wonderful.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lockes to door was broken also the window lock Cobb webs an mud mess

    Stores close by an the kitchenette

    Stayed in July 2023

  • Reviewed: July 15, 2023

    5.0
    Thankfully I was only there at night for a few hrs a few days because it was not that great.
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The sprinkler made the sidewalk all wet. There was no real amenities(no vending machines, no ice machines).

    It was close to the convention

    Stayed in June 2023

  • Reviewed: July 12, 2023

    5.0
    Won’t be back
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Full size bed with queen size frame Metal sticking out Many long term families living there

    Location

    Stayed in June 2023

  • Reviewed: June 26, 2023

    5.0
    it solved my stay to my friends Church wedding, but the hotel was not very clean
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Breakfast was very basic.. the second day (Sunday) I went to get a coffee at 8 am and there was no coffee. The room lamps (2 of them) didn't have light... and when I was checking the lamp I noticed that they were dirty... a lot of dust. My bed looked clean, but it didn't smell good, it smelled humid, or something like that. the hotel in general didn't look very clean, the carpets, etc.

    I choose the location because it was 2 miles from my friend's church wedding... so that was good for me. I arrived at 1:30 pm and I had requested an early arrival, I had a wedding rehearsal that afternoon and I had to shower and change dress ... so I mentioned this when the person at the reception told me that check-in was at 3 pm... He worked it out and gave me my room (though he wasn't very friendly ... that was nice)

    Stayed in June 2023

  • Reviewed: June 19, 2023

    5.0
    ok
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stark, bare necessities; grab & go “breakfast” - bare minimum; noisy; nobody at front desk a lot of the time - had to wait til they showed up, both evening & morning. Not a good place for elderly people.

    Stayed in June 2023

  • Reviewed: June 10, 2023

    7.0
    The stay was ok but a bit disappointing.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    2 out of 4 lamps not working. Had to call the front desk to get a TV remote for the room. No coffee machine in the room as the website said there would be. The promised breakfast was only coffee and hot water for tea and hot cocoa. The photos show what is supposed to be the breakfast. There's even instructions on how to make the oatmeal that doesn't exist. All of this is disappointing.

    Room was nice. It was clean and the bed was comfortable. Quiet. Bernard, the front desk clerk, was very nice and helpful.

    Stayed in June 2023

  • Reviewed: May 29, 2023

    5.0
    Mediocre at best.
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Other guests were loud/inconsiderate. Could hear dog(s) barking periodically. No oven/toaster oven. Had to use body scrub bar due to no hand soap. Shower curtain rod drooped down so curtain didn't stay shut. Took over 24 hours to get kitchenware. An alarm had randomly gone off (was very loud and unexpected. Guessing it was the smoke detector? But we werent cooking anything). Toilet paper very cheap.

    Located close to the reasons I was in marlboro for. Easy to get to as well. Was the most affordable option in the area.

    Stayed in May 2023

  • Reviewed: May 28, 2023

    5.0
    The hotel staff was great. room was less than we had expected, our bathroom shower has no shower head which was odd. but
    • Leisure trip
    • Family with young children
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the other guests

    right off of the highway

    Stayed in May 2023

  • Reviewed: May 21, 2023

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room had obviously been smoked in. Smell was terrible. We were there for TS concert and they were obviously sold out, so we didn’t try to switch rooms. Checkout staff not interested in hearing about it.

    Good location. Manager kind, friendly check in.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    5.0
    just ok
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    too many people cooking very loud lot of doors open lot of smell of food

    just ok

    Stayed in May 2023

  • Reviewed: April 4, 2023

    6.0
    I don't think I will stay there again.
    • Leisure trip
    • Solo traveler
    • Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night

    We had a delay in our check in time. I was counting on the 3 to 6 to rest before my next meetin. I ended up sitting in the lobby until 5:25. The internet was not working. There was a dog in a near by room that barked all night.

    What breakfast?

    Stayed in April 2023

  • Reviewed: March 30, 2023

    6.0
    Could have been much better for the money
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hallway furniture dirty for days and no breakfast and didn’t smell very clean

    Stayed in March 2023

  • Reviewed: March 1, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    Parking lot and sidewalk were an accident waiting to happen. People let their children run rampant through the hallway screaming and crying at all hours (midnight) and adults yelling in the hallway (midnight).

    Stayed in February 2023

  • Reviewed: January 29, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Outdated and grungy feeling halls, elevators and kitchen area of room. The room was clean but hair in shower.

    The location and staff were positive attributes of this hotel. The room wasn't carpeted, which was nice - wood flooring.

    Stayed in January 2023

  • Reviewed: January 23, 2023

    7.0
    the stay was overall comfortable and reasonably priced
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    other tenants involved in loud fight, argument in corridor after 8:00 PM

    price, comfortable, close to venue

    Stayed in January 2023

  • Reviewed: January 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    they said they would refund my deposit and they didn't. that and dishonesty.

    Stayed in January 2023

  • Reviewed: December 5, 2022

    5.0
    Not worth the view
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The whole place reeked of cigarette. I called the front desk to ask if we were mistakenly put into a smoking room and he indicated the whole place was non smoking. The smell was so bad the blanket I brought with me reeks as well. And I washed at the facility prior to departing. I also had to purchase my own pot for cooking and cooking spoon. I should've canceled reservations when they were trying to charge me for a room I prepaid for.

    I loved the area. It was peaceful and beautiful on the outside.

    Stayed in December 2022

  • Reviewed: November 3, 2022

    7.0
    Over all decent place, not a 5 star hotel. Not worth it for the price, book a motel instead
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No continental breakfast. Was expecting more than pre packed muffins and crap coffee. As soon as we walked in there was a guest yelling in the lobby about wanting a refund due to how dirty her room was. That put me off because I thought my room was going to be disgusting as well. After 2 failed room key activations I was relocated to a different floor. I prayed as I walked in. Was slightly disappointed. Our trash still had trash in it. Hotel keys and someone’s actual keys. Lamp bulb was burnt out and there were spider webs in the corners. One had a spider in it! The shower curtain was covered in mold. The sheets had some stains on them as well. I wish I didn’t have to write this cause I understand how hard it must be to keep up with such a huge place but this was just unacceptable.

    Location was nice. Right off then highway, convenient for why I was there.

    Stayed in October 2022

  • Reviewed: October 22, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    good value for money

    Stayed in October 2022

Showing 1 - 25

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