19 Northborough Road East, Marlborough, MA 01752, United States of America
#10 of 10 hotels in Marlborough
Guests' ChoiceBased on 358 hotel reviews
6.0Cleanliness
6.6
Comfort
6.7
Location
7.7
Facilities
6.4
Staff
7.3
Value for money
6.5
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 28, 2024
Mcdonough
United States of AmericaThe advertisement says full breakfast but there isn't breakfast at all besides a couple oat meal packets. Also the cups they gave us to use were pretty dirty.
The bed was comfortable and the heat worked well. It was right across from the even i went to and had many places to go in the area for shopping and food.
Stayed in December 2023
Reviewed: December 7, 2023
Lisa
United States of AmericaThey did Not match booking quote, my second night there the fire alarm system went off at 1130pm. They said that happens all the time. For someone staying a week, they could have offered a couple of shampoos and soaps. They never emptied the trash all week. The INTENSE smell of Marijuana as soon as you open the door to go out of room. I will never stay there again. Being a person in drug recovery, I do not need to be subjected to that.
What breakfast. There was tiny muffins, child size oatmeal and tiny nature bars. Coffee was the best part
Stayed in December 2023
Reviewed: October 18, 2023
Ken
HungaryFire alarm false two time during 5 nights staying
I did not see muffin as it was said
Stayed in October 2023
Reviewed: August 16, 2023
Albert
United States of AmericaNo dish ware or cooking tools, not even a coffee maker
Spacious room
Stayed in August 2023
Reviewed: July 21, 2023
Kelly
United States of AmericaThe shower curtain had a lot of mold on it.the shower rod was broken causing a lot of water to get on the floor. The rug in the room wasn’t thoroughly cleaned. Had stuff imbedded from previous person. The ice cube trays were dirty. There was stuff under the bed and in bathroom from previous person. Stains on bedding.
I loved that I felt comfortable here and the location. It was as nice and quiet in my room. The staff were wonderful.
Stayed in July 2023
Reviewed: July 16, 2023
Carr
United States of AmericaLockes to door was broken also the window lock Cobb webs an mud mess
Stores close by an the kitchenette
Stayed in July 2023
Reviewed: July 15, 2023
Becky
United States of AmericaThe sprinkler made the sidewalk all wet. There was no real amenities(no vending machines, no ice machines).
It was close to the convention
Stayed in June 2023
Reviewed: July 12, 2023
Mary
United States of AmericaFull size bed with queen size frame Metal sticking out Many long term families living there
Location
Stayed in June 2023
Reviewed: June 26, 2023
Marisol
United States of AmericaBreakfast was very basic.. the second day (Sunday) I went to get a coffee at 8 am and there was no coffee. The room lamps (2 of them) didn't have light... and when I was checking the lamp I noticed that they were dirty... a lot of dust. My bed looked clean, but it didn't smell good, it smelled humid, or something like that. the hotel in general didn't look very clean, the carpets, etc.
I choose the location because it was 2 miles from my friend's church wedding... so that was good for me. I arrived at 1:30 pm and I had requested an early arrival, I had a wedding rehearsal that afternoon and I had to shower and change dress ... so I mentioned this when the person at the reception told me that check-in was at 3 pm... He worked it out and gave me my room (though he wasn't very friendly ... that was nice)
Stayed in June 2023
Reviewed: June 19, 2023
Susan
United States of AmericaStark, bare necessities; grab & go “breakfast” - bare minimum; noisy; nobody at front desk a lot of the time - had to wait til they showed up, both evening & morning. Not a good place for elderly people.
Stayed in June 2023
Reviewed: June 10, 2023
Gary
United States of America2 out of 4 lamps not working. Had to call the front desk to get a TV remote for the room. No coffee machine in the room as the website said there would be. The promised breakfast was only coffee and hot water for tea and hot cocoa. The photos show what is supposed to be the breakfast. There's even instructions on how to make the oatmeal that doesn't exist. All of this is disappointing.
Room was nice. It was clean and the bed was comfortable. Quiet. Bernard, the front desk clerk, was very nice and helpful.
Stayed in June 2023
Reviewed: May 29, 2023
Cheryl
United States of AmericaOther guests were loud/inconsiderate. Could hear dog(s) barking periodically. No oven/toaster oven. Had to use body scrub bar due to no hand soap. Shower curtain rod drooped down so curtain didn't stay shut. Took over 24 hours to get kitchenware. An alarm had randomly gone off (was very loud and unexpected. Guessing it was the smoke detector? But we werent cooking anything). Toilet paper very cheap.
Located close to the reasons I was in marlboro for. Easy to get to as well. Was the most affordable option in the area.
Stayed in May 2023
Reviewed: May 28, 2023
Hattie
United States of Americathe other guests
right off of the highway
Stayed in May 2023
Reviewed: May 21, 2023
Catherine
United States of AmericaOur room had obviously been smoked in. Smell was terrible. We were there for TS concert and they were obviously sold out, so we didn’t try to switch rooms. Checkout staff not interested in hearing about it.
Good location. Manager kind, friendly check in.
Stayed in May 2023
Reviewed: May 16, 2023
Mumtaz
United States of Americatoo many people cooking very loud lot of doors open lot of smell of food
just ok
Stayed in May 2023
Reviewed: April 4, 2023
Ann
United States of AmericaWe had a delay in our check in time. I was counting on the 3 to 6 to rest before my next meetin. I ended up sitting in the lobby until 5:25. The internet was not working. There was a dog in a near by room that barked all night.
What breakfast?
Stayed in April 2023
Reviewed: March 30, 2023
Michelle
United States of AmericaHallway furniture dirty for days and no breakfast and didn’t smell very clean
Stayed in March 2023
Reviewed: March 1, 2023
Bonnie
United States of AmericaParking lot and sidewalk were an accident waiting to happen. People let their children run rampant through the hallway screaming and crying at all hours (midnight) and adults yelling in the hallway (midnight).
Stayed in February 2023
Reviewed: January 29, 2023
Jennifer
United States of AmericaOutdated and grungy feeling halls, elevators and kitchen area of room. The room was clean but hair in shower.
The location and staff were positive attributes of this hotel. The room wasn't carpeted, which was nice - wood flooring.
Stayed in January 2023
Reviewed: January 23, 2023
Mary
United States of Americaother tenants involved in loud fight, argument in corridor after 8:00 PM
price, comfortable, close to venue
Stayed in January 2023
Reviewed: January 10, 2023
Guilherme
United States of Americathey said they would refund my deposit and they didn't. that and dishonesty.
Stayed in January 2023
Reviewed: December 5, 2022
Cassandra
United States of AmericaThe whole place reeked of cigarette. I called the front desk to ask if we were mistakenly put into a smoking room and he indicated the whole place was non smoking. The smell was so bad the blanket I brought with me reeks as well. And I washed at the facility prior to departing. I also had to purchase my own pot for cooking and cooking spoon. I should've canceled reservations when they were trying to charge me for a room I prepaid for.
I loved the area. It was peaceful and beautiful on the outside.
Stayed in December 2022
Reviewed: November 3, 2022
Brittany
United States of AmericaNo continental breakfast. Was expecting more than pre packed muffins and crap coffee. As soon as we walked in there was a guest yelling in the lobby about wanting a refund due to how dirty her room was. That put me off because I thought my room was going to be disgusting as well. After 2 failed room key activations I was relocated to a different floor. I prayed as I walked in. Was slightly disappointed. Our trash still had trash in it. Hotel keys and someone’s actual keys. Lamp bulb was burnt out and there were spider webs in the corners. One had a spider in it! The shower curtain was covered in mold. The sheets had some stains on them as well. I wish I didn’t have to write this cause I understand how hard it must be to keep up with such a huge place but this was just unacceptable.
Location was nice. Right off then highway, convenient for why I was there.
Stayed in October 2022
Reviewed: October 22, 2022
Margaret
Irelandgood value for money
Stayed in October 2022
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