All around i liked it

Stayed in February 2024

Looks like an old crappy hotel that they repainted the rooms and put new floors in. Beds are really squishy and uncomfortable. The "breakfast included" were tasteless muffins and oatmeal with light roast coffee. On top of all that there was a group of kids stomping all over the floor right above us, why not put those kids on bottom floor. Would never stay there again!

The size of the room was nice

Stayed in February 2024

Location

Comfortable

Stayed in January 2024

I wish there was an ice machine on the premise. I do realize, with having a suite, I was provided with ice trays. However, only staying one night, I wish there had been more options.

Good sized room. Clean

Stayed in November 2023

Continental breakfast was incredibly minimal, though there’s a kitchen there was nothing in it. No dishes or anything so what’s the point of having the kitchen. Rooms had a weird smell.

Fairly easy to find. Was very gracious about all the people checking in late due to things we can’t control.

Stayed in October 2023

The room was fine but there was hair left on the shower wall and the bathtub water spout was loose almost felt like it was going to come off when pulling the knob for the shower and half the water came out water pressure sucked and I found what look like pubic hair on a towel.

Distance from the Amtrak station was good

Stayed in September 2023

The room had a little damage as well as a couple dirty hand towels. During breakfast the food provided was mediocre and there was no place to sit and enjoy other company..

The parking lot was fenced and secured. Which provides a sense of security for vehicles and guests.

Stayed in August 2023

Staff was barely present. Swing shift staff would disappear for long periods of time.

Having a little kitchen was great.

Stayed in July 2023

Garbage cleaned, better appliances and rules enforced.

Breakfast fine, pot smoking when not allowed for nonsmoking rooms. Garbage in the parking lot. Staff attentive and prompt.

Stayed in June 2023

The fact my dog was allowed there and could cook after maintenance came and fixed my stive

Well for starters when I got there they told me that the reservation I made through you w couldn't be located so of course couldn't call you to find out why which is a load of crap so the original reservation for $434.00 I thought was null and void because I did say I'd pay at property so I paid $636.00 then my bank tells me you took the money when I didn't authorize it ... So now I've paid $900.00 for two double beds and four nights? Then I want to stay till Friday and went through booking . Com yet again and again put my card # in and said I'll pay at property and again without my ok you took$ 143.00 and yet again extended stay said the days we're incorrect and so I went and pai$d 397.00 for two more nights so again double charged by both of you !? What's up with that? Someone is being foul in my eyes ?! I was also told I'd get a discount for having to clean my room as well as another ?!

Stayed in June 2023

Need to COMPLETELY remove breakfast included from description. Day 1 not even snacks provided, waited 20 minutes for just coffee and had to ask for cups. Day 2 there were oatmeal packs and granola bars. Barely even considered 'continental' breakfast. Only booked here because "breakfast ' was supposed to be included

Room was clean.

Stayed in April 2023

the police were there a few times, not sure why. there seemed to be some disputes between guests and management. we didn’t have any problems though

kitchenette and pet friendly no extra charge for pets very friendly staff

Stayed in March 2023

Was a bit noisy, with people coming and going outside late at night/early morning with u-hauls and moving trucks. I wouldn’t stay on the ground floor again to avoid street noise.

Location is great -close to everything in Tacoma proper.

Stayed in March 2023

Run-down. Uncomfortable. Poor staff e.g. when asking about the elevator not working - answer came back as "correct" - nothing else... no apology, offer to help etc.

Location

Stayed in June 2022

The bed was not the best and walls were very thin.

It was close to the venue and was very accessible.

Stayed in July 2022

There was no breakfast just coffee and oatmeal bags. I didn't expect the location be on the strip with prostetuts and homeless. However, it was quite and clean rooms.

Stayed in June 2022

Dogs barking in the hallway after 11 p.m. Having to ask for everything you needed. Will not stay there again and will not recommend it to anyone else.

The rooms were clean

Stayed in June 2022

building and room smelt like stale cigarette smoke.

close to hospital

Stayed in January 2022

Great customer service

Stayed in August 2021

The room smelled of smoke, the elevator smelled strange

the staff was very nice

Stayed in July 2021

I booked a room for my daughter and her boyfriend as their apartment was being readied. Paid in full and the manager said he didn’t think they were the ones staying at the hotel when they came back from work. I put the hotel in her name, we have the same last name and he called her a liar and kicked them out.

Nothing

It didn’t let me check in because I showed up after 12 am but in the booking details it said nothing about that being a requirement.

Stayed in March 2024

Tried checking in late, 11 ish. no one would open the gate, under contact the facility it only gave me an option for text. No response. Waited about 15 minutes then went to another hotel. Talked to two people at the front desk on Saturday and Sunday. Both said I would receive a phone call back about a refund, NO PHONE CALL, NO REFUND.

Stayed in March 2024

"You know how to take the reservation. You just don't know how to hold the reservation! Which is really the most important part of the reservation -- the holding."

It was a relatively cheap place

Stayed in February 2024