I didn’t like the fact that I checked in after hours no one was there. I had to call on the phone to speak to an agent to send someone to check me in from another location. I wouldn’t recommend checking in at this facility after 9 PM. The front desk closes, I came in the next night. Our young lady was outside. Her reservation had been canceled and it was 3 AM in the morning and she had nowhere to go.

This property was kind of old need to be more up-to-date furniture

Stayed in April 2024

The room could have been cleaned a little better. The sofa bed has stains and no cover, sheet or pillow to put on the sofa bed. I had to take the sheet of the regular bed to put on the sofa bed.

It was a good area

Stayed in March 2024

The morning staff. I had to pay for clean towels. Guy behind the desk was in telling to pay for clean towels. The guy who gave the towels, dug through a cart of random towels that barely looked clean. So had to go a purchase some new towels at a near by store.

Location and room was clean.

Stayed in March 2024

It was quite noisy. There was a lot of damages in the room. I wish there were extra pillows and blankets.

I liked the price. It was close to the hospital where we had to go for an appt at 7am. It was easily accessible and check in was a cinch.

Stayed in March 2024

Access to good potable drinking water is like a camel passing through the needle. The staff seems uncoordinated.

The room is clean

Stayed in September 2023

I did not like the fact that my kids had to look down while they walked because it was a pet-friendly property and some pet owners did not clean up after their pets. The parking lot was a hangout area because of the non-smoking rooms. People sleeping in their vehicle were allowed to be in the parking area. There was no ice machine for the quests. Inside the rooms there were no shower curtains for the shower, so after each shower, I had to soak up water after my children shower. With this being a Extended Stay America Suites it came with a kitchen table but no chairs. The only chair that came with this room was a love seat and it was five total people with me.

The let-out couch gave my family a little more sleeping room. Both the queen size bed and the let-out couch was comfortable. We had a lot of lighting in this room. They gave great channels for the t.v

Stayed in May 2023

The toilet was not flushing well. I was also double charged.

Location

Stayed in December 2022

I was put in a non smoking room, that clearly had the odor of cigarettes. I had to purchase air fresheners because the smell bothered our group. Exposed electrical wire was hanging from the ceiling and the bathroom door wouldn’t close.

Friendly staff.

Stayed in November 2022

No ice machine… u bring your own towels down to get new ones… no housekeeping… broken refrigerator..and only one burner on my stove worked

I didn’t get breakfast… I didn’t know they offer that but the area is nice

Stayed in November 2022

clean

I think it may have Bedbugs I woke up with two bites on my face, kinda itchy ,and wasn't any blankets available for the let out couch it was just a bare mattress

Stayed in November 2022

HARD TO SAY

VERY CONVENIENT PLACE TO STAY FOR A LONG TIME BUSINESS ASSIGNMENT. I WILL BOOK AGAIN. ENVIRONMENT ( SHOPS AND RESTAURANTS) AND SECURITY ARE A MUST TO BE AT THIS PLACE

Stayed in November 2022

The entire housekeeping department needs to be fired the bathtub looked like it hadn’t been clean in months,then I contacted the front desk to have someone clean it, and was told nobody was available. Mildew was on the wall above the shower , the kitchen area was nasty ,curtains nasty , paint chipping on the walls of the room, no remote to the tv.

The location was nice.

Stayed in July 2022

When I first arrived at the hotel there was a disagreement about my name on the reservation. My niece paid for the room, but my name was on the reservation as the guest. I called booking. com who stated "my name is on the reservation so there should not be a problem with the reservation" but there was a problem at the hotel. The hotel stated my name was not on the reservation. It made me feel like I should have booked with the Hotel directly. It was 1:30 am eventually they seen how tired I was and let me go to my room.

There were several dogs in a nearby room barking a lot. The front desk was gracious enough to move me to another room on a different floor.

Stayed in July 2022

Bathroom could have been cleaner. We always take our own supplies, but expected better. Pool was closed, only had one bath clothe in room. We did receive more but they should have already been in the room. No ice machine

Location was excellent. Took our daughter to the zoo. Had a Doctor's appointment the next day, hotel was only 10 minutes from Doctors office

Stayed in July 2022

Pool wasnt available... The room wasnt as clean as it should be. 30 min wait to check in. Couldnt get pot and pans for the room.

Stayed in July 2022

convince

Stayed in February 2022

This review is hidden because it doesn't meet our guidelines.

the front desk manager was nice

for the price I expected more. i expected for it to clean and for the bed spread and towels to be of better quality

Stayed in October 2021

Kitchen trash wasn't cleared prior to my check in.

Stayed in September 2021

There was a severe stink of BO in my room for which they comped one night. Otherwise, very pleasant.

Having a fridge and microwave made it easier to save money.

Stayed in June 2021

Hotel appearance and couldn’t use pool or eat breakfast

Location and parking

Stayed in June 2021

The bed sheets weren’t clean

The price

Stayed in May 2021

I didn’t like a lot of things. My room that I bought was not ready so I had to downgrade to a one bed one bed sofa but I still had to pay the same price as I would have if I will have kept my room the room that they gave us the flooring was coming up, the paint on the counters was coming up, the fire alarm was hanging from the ceiling, the bathroom door was semi-broken so if you want to use that you had to lift it up, and we saw a roach on our second Day there. Not only that it was no room service and if you want to clean towels you’re going to have to pay for them.

Honestly, the only thing I like about this property was the staff.

Stayed in March 2024

The room smelled of smoke constantly, no matter my efforts. The key/lock was faulty and I could never re-enter the room without visiting the front desk.

A few of the staff were very helpful and polite.

Stayed in March 2024