410 Pine Mountain Road, Pigeon Forge, 37863, United States of America
#23 of 446 hotels in Pigeon Forge
Guests' ChoiceBased on 3193 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.1
Staff
9.2
Value for money
8.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 18, 2024
Cecil
United States of AmericaIn the shower there was no safety bars or anything to put use. and kinda the same at the bathroom sink. nothing to hold a hand towel. had to lay them on the sink.
food was good
Stayed in April 2024
Reviewed: April 18, 2024
Ronald
United States of AmericaRoom was clean and bed was comfortable, no noise.
Stayed in April 2024
Reviewed: April 17, 2024
Wurmlinger
United States of AmericaPerhaps the exit signs on the upper floors could indicate stair locations to the first floor (ie. lobby, pool, parking lot, etc.)
My wife and I felt the cost of the room per night was a really good value in exchange for an upgraded, clean, good smelling, comfortable location. It really was perfect.
Stayed in April 2024
Reviewed: April 16, 2024
Macey
United States of AmericaThis is one of the cleanest places we've stayed! It is very well-maintained. The breakfast was great and has many options. The staff were friendly and on top of things. I love they offer guest laundry because we stayed longer than planned and needed to use it. Lastly, as a family of 6, I appreciate the size of the rooms! A lot of times, we have to get 2 rooms to fit us all comfortably but not here.
Stayed in April 2024
Reviewed: April 16, 2024
Keisha
United States of AmericaNothing
Everything
Stayed in April 2024
Reviewed: April 14, 2024
Richards
United States of AmericaEverything
Stayed in April 2024
Reviewed: April 14, 2024
Deanna
United States of AmericaNothing
Awesome view 😎 the beds was so comfortable plus it was out in the country 😀 private we will be back soon
Stayed in April 2024
Reviewed: April 13, 2024
Ashley
United States of AmericaThe room was Huge and so clean, the beds were very comfortable. My kids loved the indoor pool there were plenty of options for breakfast. It was quite and I loved how it was set back from the strip a bit
Stayed in April 2024
Reviewed: April 13, 2024
Justin
United States of AmericaEverything was great.
Stayed in April 2024
Reviewed: April 13, 2024
Tracy
United States of AmericaWe didn't eat the breakfast. Not really a lot of options for diabetics. I did grab some fruit and coffee.
The location was great. About .6 miles from the main Parkway. Staff was very helpful and knowledgeable about the facilities and the area in general.
Stayed in April 2024
Reviewed: April 13, 2024
Terina
United States of AmericaConvenient to everything but tucked out of the way.
Stayed in April 2024
Reviewed: April 12, 2024
Ronnie
United States of AmericaHaving to leave !
Clean & comfortable as usual!
Stayed in April 2024
Reviewed: April 12, 2024
Clark
United States of AmericaBathroom could have been a little bigger.
Breakfast was good a little busy when we went. Grounds were well kept. Room was Perfect size
Stayed in April 2024
Reviewed: April 11, 2024
Plata
United States of AmericaWe liked everything about the hotel. The beds were amazing, the pool was perfect and the staff and our stay were excellent. Definitely would stay here again.
Stayed in April 2024
Reviewed: April 11, 2024
John
United States of AmericaA quiet beautiful location. Room had refrigerator, staff was great!!!
Stayed in April 2024
Reviewed: April 11, 2024
Candyce
United States of AmericaThe pull out couch bed sheet had holes and stains so we did not get use of the bed. The housekeeper woman was not friendly and actually seemed mean a bit when I asked her for more towels she responded "front desk" and walked off. (She had lots of towels on her cart). Not enough towels in the room for a family of six. That same woman was cleaning the women's restroom during breakfast the next morning and I asked if I could just wash my hands really quick and she said "no closed' with an attitude. Due to her we will not be returning. We travel to have a good time and not have to deal with attitudes.
The room had a great view of the creek and mountains. Our kids had a blast at the pool and enjoyed breakfast. Everyone at the front desk was nice.
Stayed in April 2024
Reviewed: April 11, 2024
Yasmin
United States of AmericaWonderful stay!!
Stayed in April 2024
Reviewed: April 11, 2024
Jennifer
United States of AmericaThe lights to patio/balcony stayed on all night with no way to turn them off.
The pools were awesome. The breakfast was fantastic. The beds were very comfortable. The kitchenette was nice too.
Stayed in April 2024
Reviewed: April 10, 2024
Karen
United States of AmericaThe fitness center isn't really a fitness center. My son said there wasn't much equipment to use and there was an open window facing the indoor pool. Breakfast was okay; we actually only went one morning.
We liked the room with the kitchenette. The room was very spacious, as was the bathroom (for a hotel bathroom). We liked the private balcony as well. The location was fine and you can actually drive to several places without having to go on the main road, which was nice given the heavy traffic.
Stayed in April 2024
Reviewed: April 10, 2024
Kyle
United States of AmericaNa
Off the strip. Clean and well kept. Spacious and well equipped. Breakfast was great.
Stayed in April 2024
Reviewed: April 8, 2024
Goat
United States of AmericaI like everything
Location and staff
Stayed in March 2024
Reviewed: April 8, 2024
Bmry
United States of AmericaFriendly staff.
Stayed in April 2024
Reviewed: April 7, 2024
Marks
United States of AmericaNothing
Staff was friendly and helpful
Stayed in April 2024
Reviewed: April 7, 2024
Larry
United States of AmericaI wish the bathroom could have been bigger.
On Wednesday the 3rd our two girls both got build a bears and when we got back to our room on Thursday night the house keeping made our beds and the girls bed she did something special with their build a bears on their bed and it was great what she did and it made the girls feel special and she did a great job with our room. If you have any idea who she was could you thank her for us and tell her how much we appreciate it! It was assume!!!! Room was great. Pool was great. Breakfast was great.
Stayed in April 2024
Pomezia, Italy
Nesselwang, Germany
Schwarmstedt, Germany
Villars, France
Vísky, Czech Republic
Warsaw, Poland
Split, Croatia
Tocumwal, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content