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Reviews of Extended Stay America Suites - Lancaster County This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

314 Primrose Lane, Mountville, PA 17554, United States of America

#2 of 2 hotels in Mountville

Guests' Choice

Review Score

Based on 30 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: February 20, 2024

    9.0
    Great vibe
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Free breakfast not a lot of choices not enough coffee

    Clean

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I missed not having eggs for breakfast. 😅

    The price for the accommodations was very accurate! Not overpriced!

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was nice and very quiet!!!

    Stayed in February 2024

  • Reviewed: September 6, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The sink was slow and garbage disposal did not work. Couch was a little worn, rug a little stained..ps (idont like rugs). I should have stated I don't want to be close to doors or elevator.

    Location, dog friendly, clean, pool, outside patio,

    Stayed in September 2022

  • Reviewed: March 14, 2024

    10
    Very enjoyable
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good question I don’t know

    Very enjoyable, beautiful rooms

    Stayed in March 2024

  • Reviewed: March 1, 2024

    2.0
    Do not recommend.
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Third floor stank so badly we had to change rooms. Furniture old. Front desk closed 9 pm - 7 am. No breakfast.

    Staff was friendly.

    Stayed in February 2024

  • Reviewed: January 30, 2024

    1.0
    WS my wedding day I ending going home sad. This happen only one time
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    She was rude diy apologize and hang the phone on me

    They cancel my stay even I verify the Thursday before , because don’t receive local residents. And they also try to rn my card twice

    Stayed in January 2024

  • Reviewed: January 26, 2024

    10
    I'm going back again real soon!
    • Leisure trip
    • Solo traveler
    • Queen Suite - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not a thing

    The area was quiet and secluded, not right off of a highway. My queen suite was perfect for a few days of serenity. Everyone I met was very friendly and accommodating. Overall, it was a great experience, and I will be going back again soon.

    Stayed in January 2024

  • Reviewed: January 3, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Efficiency Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff called my cell and text while I was out saying she received several complains my puppy was barking nonstop. I left the Theater with my husband and rush down to hotel only to have her tell me that she received 3 complains that he was barking ( no mention of the non-stop barking she previously mentioned) . when I got to the room he was sleeping on further questioning I was made to understand he was probably barking when someone passed by the door. I used to love staying here with my family and pet even though there are so many other choices in the area. It’s a pet friendly hotel so a dog barking now and again should not be caused for panic. Hopefully we will have a better experience next time if we choose to stay here in the future.

    everything was good

    Stayed in December 2022

  • Reviewed: December 31, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    friendly staff

    Stayed in December 2022

  • Reviewed: November 9, 2022

    5.0
    Room fine, amenities and customer service poor.
    • Leisure trip
    • Family with young children
    • Suite with One King Bed and One Double Bed - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Reservation stated breakfast included. Got up and went to get breakfast at 7am and there was nothing. Not even coffee. Very disappointed. The front desk area was not even open.

    Room was comfortable, clean, and did not smell. Hotel was quiet.

    Stayed in November 2022

  • Reviewed: October 10, 2022

    1.0
    Bottom of the barrel and horrible front desk staff
    • Leisure trip
    • Group
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The front desk staff are horrible! Extremely rude and told our guest that they did not have a room available for them but after the fact found out we had 3 rooms that were left empty because the staff said they did not have a room. One of our guests decided they had to leave because the room smelled like smoke and mildew to the point where they became ill. Front desk staff would also make rude comments to our party as we were coming and going to our rooms.

    Rooms were together.

    Stayed in October 2022

  • Reviewed: September 6, 2022

    10
    Very pet friendly and pleasant stay!
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 2 nights

    It was a bit further on the outskirts of Lancaster attractions than I realized.

    The breakfast was easy to access and set out early. Staff was very friendly and helpful.

    Stayed in August 2022

  • Reviewed: July 21, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Table in kitchenette was dirty and needed washed. Microwave was filthy and needed cleaned out. Could not open bathroom door fully because it was dragging on floor. Carpet dirty around perimeter of room.

    Location was fine with restaurant close by

    Stayed in July 2022

  • Reviewed: July 31, 2022

    8.0
    good
    • Group
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a huge Centipede in our room other than that it all good

    easy to get to a lot of stuff needed during our stay

    Stayed in July 2022

  • Reviewed: February 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: November 13, 2022

    7.0
    it was overall good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: October 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: September 16, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: August 2, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite - Smoking
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in August 2022

  • Reviewed: March 12, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Suite - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: March 8, 2024

    10
    Exceptional
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: February 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Exceptional
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: February 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2024

Showing 1 - 25

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