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110 Shenandoah Avenue, Roanoke, VA 24016, United States of America
August 14, 2016
August 12, 2016
눉Had reserved an handicapped accessible room for all the stay. On arrival to check in, discovered they did not have the room available for us. We had to stay with my handicapped 86 year old mom in a non-handicap room and getting her showered was quite challenging and stressful for her and myself. We then had to repack our bags and were moved to a different room for the remainder of the stay. This was also stressful. My mom has dementia so this much change was stressful to her and to myself. We were not reimbursed for this first night which I think we should have been. We decided to leave a day earlier than planned because of the stress of the experience. This was a stay for my mom's grandson's wedding and it did put a damper on this trip.
눇The breakfast buffet was very good. The rooms were clean and nice.
August 13, 2016
눇Good location, spacious room and well maintained.
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