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3701 South El Camino Real, San Clemente, CA 92672-3452, United States of America
June 29, 2016
눉-Pool & jacuzzi pictures were deceiving online. They looked much smaller in person -Jacuzzi was also out of service during our stay -Hotel location is not great; right off the freeway and not near many places to eat -The room was small for the price - website photos made it look much more spacious -There were issues with check-in b/c I did not have my parent's credit card that was used to book the hotel room online weeks before. I was forced to refund the payment and utilize a different credit card which was very inconvenient financially.
눇Bed was comfortable Microwave
June 28, 2016
눉I didn't like the staff. They were inept to the service industry. I booked with booking.com so maybe if you book direct with the hotel your experience will be better. After much heated discussion with the clerk when we got there at midnight... They finally gave us the room we originally booked. The bed and pillows were WalMart or Big Lots quality. The room was next to the busy highway which is why the location sucks. The pool was tiny, the hot tub next to the pool was closed. This place is two stars but just barely! We will never stay there again. Never! $260 final room cost for headache, hassle and a terrible location there are many many many other hotels closer to the beach and better value, stay if you love to throw your money away. I personally use Marriot wherever I go, and my butt is chapped that I didn't stay there this time. It was my anniversary trip with my wife and it could not and would not ever meet my expectation much less exceed it. The people giving this place 9.0 reviews have very low standards and I have to wonder what they were on while they stayed here...
눇The Jacuzzi tub was dirty but nice enough to spend three hours in the jets, but beware the tile is slipperry!
June 26, 2016
눉A patron came down to the front desk as I was checking in demanding a manager attend to the room immediately as their 2 year old found used needles in the couch. When I decided not to bring my family to this facility, I was still charged for an evening stay. I understand policies, but family safety and security comes first! This hotel should have been more flexible and reimbursed me or provided me with a voucher to stay in another comfort suites.
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