I liked the little kitchen and the room layout The breakfast was marginal

There was one bug in our bed at night. It was dark but my partner felt something rub over his leg; several hours later he felt it run over his face. We turned on the lights to find it (now 4 am); it was very small, on his pillow. He squished it and there was blood.

Stayed in April 2024

The breakfast included hot scrambled eggs and bacon, sausage. But otherwise was mediocre. well, typical is probably fair. No fresh fruit or yogurt. The coffee was hot and good.

Room was very clean and comfortable. The staff was great. Helpful, welcoming. Shuttle drivers (both night and next day) were courteous and --more important--careful on the terrible icy roads. Both had to adjust the route to or from airport to find safe roads.

Stayed in April 2024

We asked for a wake up call and didn’t get it. That was all and even that was not a big deal

Breakfast was excellent. The shuttle service was great and the staff were great too. Really like how the shuttle will drop you off in the city and then pick you up later to take you back to the hotel. Awesome 👏

Stayed in April 2024

Second floor balcony room picks up noise from front desk and lobby below

Stayed in April 2024

Light bulbs were burnt out by the bedside. And the complimentary breakfast was a bust. Not enough personnel hired to keep up with the demand of the guests. Facing a half hour wait, at least, to get breakfast, we ended up going into town to find some breakfast to eat. Also the pool was cold and disappointed that there was no hot tub.

Nice warm, spacious room and fabulous bed and pillows, with a great view of Ship Creek flowing past on a cold winter day. And loved the "Alaska look" of mounted taxidermy work in the lobby and from our doorway. And it worked out quite stellar that the ice carving championships were right across the road from the motel

Stayed in February 2024

Place was not clean, room was not clean, trash was in the trash can from previous travelers, door didn’t shut very well. Sheets were not really laundered well. Train horns were always blown.

Breakfast was good

Stayed in March 2024

Huge room! Clean and comfortable

Stayed in March 2024

The breakfast wasn't very good and the paint needs to be updated.

Very nice staff and drivers.

Stayed in March 2024

The breakfast was cold and did not get refilled in a timely manner. The location was not in a great environment. The shower did not have hot water.

The staff was nice. The room was nice.

Stayed in February 2024

It was close to the train station so the train horn went on through the night. We also had a strange experience with the front desk staff acting awkward and judgey after we told them we were only staying for the night.

Loved the room with high ceilings! It was clean and big.

Stayed in February 2024

We had a corner room and it was very cold (60) because it of how cold it was outside. And breakfast was minimal and sub-par. And there was no shower curtain!

It was clean and a good location/price. Beds were comfortable

Stayed in February 2024

The carpet was gross! There were three dark, disgusting stains in the bathroom area which prevented me from using and feeling comfortable in the bathroom. There were no face towels or bath mat.

I loved the location, close to downtown and right across from the train station. I loved the lobby...very comfortable and entertaining with the giant bears. My room was comfortably warm and the bed was very comfortable. I felt safe at this hotel.

Stayed in January 2024

The front desk personnel are very helpful on my needs. Finding places to go around here while I stayed

Stayed in January 2024

Hot breakfast included Shuttle service to train station included

Stayed in January 2024

Breakfast can be improved. We stayed 5 days, they only change the menu twice. Instead of ham, they put sausage. Everything else is the same. Your choice would be ham and egg, cereals, yogurt, DIY waffles. That’s it. They got coffee, apple juice, orange juice and water. They don’t have new year’s eve perks or complimentary or paid celebration like the other hotels in downtown. The sound of the train from the station sometimes wake us up! Bigger television should complement a bigger room but not a deal breaker. Toiletries need to be picked up in the lobby. Not default in the room.

The room is very big!!! Wifi is decent, usable! Location is good. Especially during our visit last week of december. Beautiful view with all the snow especially from our room! Staff is helpful too and kind Free shuttle to mall and airport! Free breakfast is okay. Great lobby as well

Stayed in January 2024

The airflow circulation

Free cake and pizza, staff gave us their left overs

Stayed in December 2023

Fix TV for movies

Breakfast and whirlpool bath

Stayed in December 2023

POOL IS NOT HEATED and not swimmable. Disappointing for the kids. Breakfast was okay but not great.

Great value for money near downtown.

Stayed in December 2023

Great location and friendly Staffs!!

Stayed in November 2023

This review is hidden because it doesn't meet our guidelines.

When I arrived they didn't have my reservation and wanted to charge me.

Stayed in September 2023

We couldn't contact the property to get the free shuttle from the airport. We tried the number many, many times and kept getting a message saying they weren't taking calls at the moment. The cost of the taxi was quite high and when we arrived the shuttle was just sitting there. The girl on the front counter when we arrived was very unhelpful and unfriendly. We even rang the phone number while we were in reception and it did not go through. Had she turned the answering machine on? Perhaps. The rooms did not smell very pleasant when we arrived, we needed to air the room out for a couple of hours to make it better.

The breakfast was nice. We only had it on the last day unfortunately, very early before we flew out. The beds were comfortable. The bathrooms were fine and it was good to have a laundry to use. The girl on the front desk when we left was lovely. The shuttle service when we left was great.

Stayed in September 2023

One of the employees had good jokes it made me and my boyfriend laugh

Stayed in October 2023

Airport shuttle.

Stayed in September 2023