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3514 South Keystone Ave, Indianapolis, IN 46227, United States of America
September 12, 2015
눉The area surrounding the hotel was not Ideal. Just a bad location for this nice hotel to be in. Although it ,was located right off of an exit ramp, the overall "area" appearance seemed run down. The hotel was great, bathroom was clean, but needed a little maintenance. Shower curtain was too short, water went all over the floor. Beds were comfortable, indoor pool was nice for small kids but teens and adults feel cramped.
눇Easy access to find, clean, affordable.
September 8, 2015
눉wifi could be better ( kinda slow)
눇Friendly staff,very clean
September 8, 2015
눉The bed that I allowed my child to sleep in had bedbugs. She woke up the first morning with bites and welts. I pulled back her covers and found a molted bedbug. I called the front desk and asked for the manager to come up. When he arrived he picked up the bedbug and said it was just a piece of trash and flicked it into the chocolate brown carpet. He offered us another room but I did not want to chance it. When I arrived at the front desk to get a refund for the time we would not be staying and the bed which my daughter had slept in, I was met with more poor customer service. I had to argue for my refund which I am still waiting for the bank holds to clear to see what he did to my account. I pray to God that I did not bring any of his pests home with me. It also needs to be noted that the matresses in this room did not have any protective coverings just sheets on bare mattesses. I did not notice any bug remennents on them but I know the bugs are hiding somewhere in the cracks or crevices of that room.
눇I initially liked that the hotel was close to where our family lived. It would have made frequent visits over the holiday easier.
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