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  5. Reviews of Hyatt Regency Saint Louis at The Arch

Reviews of Hyatt Regency Saint Louis at The Arch This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

315 Chestnut Street, Downtown St. Louis, Saint Louis, MO 63102, United States of America

#36 of 78 hotels in Saint Louis

Guests' Choice

Review Score

Based on 3375 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    8.0
    The hotel was great the arch was super fun and getting to the stadium was easy and walkable.
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night

    I thought we book a room with an arch view and we could see the arch but it was not what I was expecting. Also Parking was a little worry some because we don't the area and we didn't know where the best place would be for overnight.

    The parking was full so we had to park down the street. The room was nice but a little bare. The location was perfect to the stadium made walking there a breeze. We paid extra for the arch view and it was ok but not what we had expected.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Proximity to the national park.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Location great. Quality of stay - not so much!
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights

    • It wasn't very clean

    • This may be the only hotel in St Louis with a good view of the Gateway Arch - that's why I chose it. Upgrade to an arch view room - it's worth it to see that magnificent monument every time you look out the window! • Right by the Gateway Arch and within a 5 minute walk of the baseball stadium and restaurants.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    It was comfortable, but way too busy; inefficient for the amount of people they were hosting.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We got two rooms and they put us on separate floors. The place was a maze, so you couldn’t just take stairs to the next floor. The place was full/busy so you had to wait ten-twenty minutes for the elevator. The valet was a complete disaster coming and going. There was no other parking choice. Took 20 minutes to get a server to notice you as well.

    Location, clean, comfortable

    Stayed in March 2024

  • Reviewed: April 11, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights

    Site said free parking, and we had to pay to park. No free breakfast or coffee. Paid for "upgrade" to corner room, that was not the corner. NO view of arch.

    Great location. Clean. Close proximity to shopping and restaurants. Large rooms. Safe area.

    Stayed in March 2024

  • Reviewed: April 10, 2024

    9.0
    Adventures awaited us and this was the perfect stop
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Construction made it hard to eat breakfast so we left but that’s just minor

    Beautiful location, secured parking and the view from our room

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I got charged a deposit, I dont believe has been refunded yet.

    Close too where I wanted to go.

    Stayed in March 2024

  • Reviewed: April 8, 2024

    7.0
    Great Location!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Unloading and parking was a little bit of a cluster. But we came right at check in time. There was a home hockey game and a volleyball tournament~ which explained a lot... There were people everywhere. We did use the parking garage down the street ($25) as opposed to valet. That was a great spot. We like having access to our car. The hotel room was a little outdated but that didn't bother us too much. We would stay again!

    Location! It was close to the Gateway Arch and that is why we were in STL. We were able to see it night walking back from dinner and then again at sunrise over the river. We had a 9am tram ride and that made it easy!!! We like being able to walk a few blocks to the Baseball Village.

    Stayed in March 2024

  • Reviewed: April 5, 2024

    7.0
    It was a good place to lay our heads after a long day.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I wish the vending machines would've been stocked. And parking was an interesting endeavor.

    Beds were very comfortable and check in and check out was quick and simple.

    Stayed in March 2024

  • Reviewed: April 5, 2024

    9.0
    Best Adress in St Louis
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Very brillant

    Stayed in April 2024

  • Reviewed: April 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No pool or hot tub, no complimentary breakfast.

    Stayed in March 2024

  • Reviewed: April 3, 2024

    9.0
    I'll return best service ever
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't have breakfast but I'll try it on my next trip

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Small beds

    Clean, friendly, good location with events.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    My family had a good time!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We weren’t told about the $75 per room deposit so we had $150 taken out of us and we didn’t have much money to spend while we were up there. The hotel said it would only be $375. That was the one thing that made our trip bad. Homeless everywhere made me sad

    I like the city!

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Self parking was already full, so had to pay for valet. Pretty sure, it's always full regardless, so don't say you have self parking when u dont!!!!!! 25 dollars per person for breakfast each day. This should be included with hotel stay. Say will bring food to room if order from restaurant but wouldn't....

    Location and clean

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Enjoyed staying at this hotel and I would recommend.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Water in the bathroom sink is either too hot or too cold, not able to control. Bathtub faucet doesn’t work.

    Great hotel to stay and very close to gateway arch. Great customer service.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    Free parking was not offered

    Room was very spacious and comfortable.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Superb and comfortable place right next to Gateway Arch NP and other downtown sites.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pizza at the restaurant downstairs was mediocre. Also, valet parking was mandatory, which added $48 to the bill - a ripoff.

    Very well managed and super comfortable rooms.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Great stay at the Arch
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The road noise, even though we were on the 15th floor was pretty loud till 1am.

    The location was great! Our room was clean and spacious (king bed size). Our room was cleaned daily.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    8.0
    We had an amazing stay at the Hyatt STL @the Arch.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators were a little confusing. And the location could use more onsite parking instead of valet.

    The location was amazing because we were visiting STL to see the Arch. It was also very convenient for exploring around the city and walking to your destination! The hotel has excellent restaurants inside as well as Starbucks for coffee.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Would not recommend booking a room that has inside access to the room next-door. If your family needs two rooms that grate. If not, the soundproofing between those rooms is nonexistent. The whole stay we heard everything from next-door, it felt as if it was in our room. Pretty uncomfortable!

    I love the location and easy access to the main attractions.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Enjoyed
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    How old the rooms looked

    Beautiful Lobby

    Stayed in February 2024

  • Reviewed: March 29, 2024

    7.0
    It
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was clean, staff is accommodating. No hassle with check in & out. Everything was smooth.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    7.0
    Bed bugs
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Gross staff was nice . Very dirty

    Had bed bugs

    Stayed in January 2024

Showing 1 - 25

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