I didn't like that you have to pay a deposit. I didn't like that there isn't Continental breakfast for the price that you have to pay. I didn't like the shower head.

I like the staff. I like the location of the hotel.

Stayed in January 2024

Microwave was really dirty.

The location was great. Staff was very courteous.

Stayed in January 2024

Room order

Location

Stayed in October 2023

They are subject to change by the day and they are extremely high the first week I stayed I was paying $80 to $90 a day by the second week I was paying anywhere from 100 to 135 dollars a day

The fact that it's so close to everything and the fact that the room is big as a whole kitchen and they have a laundry facility on the premises! The staff is always pretty friendly and helpful and they do always greet you with a smile on their face 😊

Stayed in June 2023

the room was ok; the halls stunk of food and urine ugh!

Breakfast was a joke! A pot of coffee, some granola bars, and three muffins

Stayed in May 2023

The smell in the hallway - I can't say what it was, because I have never smelled anything like that in my life. It was so pungent that I debated turning around and leaving. Unlocked my room and discovered that whatever hell portal was open in the hallway did not include the room. Clean, smelled great, and a surprisingly comfortable bed. Ended up having a pleasant stay despite that weird hallway stench.

Listen, the front desk employee was among the friendliest, most helpful, most efficient I've encountered in a while. She deserves to be recognized as an exceptional representative for the brand. I have never stayed at ESA before - it's not my usual thing. And my first impression was, uh....what have I done? But nothing can turn around a rough first impression like a warm, welcoming greeting.

Stayed in May 2023

All the noise from the room over me and having to carry my things so much and changing rooms with no elevator 😩

Room was nice.

Stayed in April 2023

TO THE HEAD OFFICE: PLEASE PUT FLOORING IN EACH UNITS AND CORRIDORS, IT'S WAY MORE SANITARY, ESPECIALLY THAT YOU ACCEPT DOGS! There was a bad smell on floor two for the time I was there. I EXPERIMENTED WITH MANY LOCATIONS OF YOUR BRAND AND THIS ONE IS CHALLENGING WITH LUGGAGE. YOU HAVE TO GO UP A FEW STAIRS AND THEN OPEN DOUBLE DOORS THAT ARE TOO CLOSE DOORS. IT'S JUST NOT PRACTICAL WITH LUGGAGE.

The staff at the front desk, especially the day shift lady get a five star for courtesy and professionalism.

Stayed in March 2023

it got hot real quickly and the bed wasn't that comfortable, to be honest.

the location near everything in wendover.

Stayed in June 2022

Room smelled of cigarettes and our luggage on returning home really smelt bad and had to be hung outside to get rid of smell. That is the only thing that we were not satisfied with!! I thought we were in a non smoking facility

Convenient location

Stayed in September 2021

It really wasn't anything that I didnt like just maybe some things I would change but that's it.

I like that the hotel was close to a lot food places and that you had to used a key to get back and forth into the hotel that made me feel safe.

Stayed in April 2024

Room smelled like smoke. Halls were smoky Charged a 100$ deposit for incidentals, cabinets in kitchen not stocked Staff member trying to sign out as we were trying to check in on same computer Staff not knowledgeable

Nothing

Stayed in February 2024

The employees and the guest are very respectful especially ms Carolyn

Stayed in February 2024

Sofa bed won't open or close

Room size is great.

Stayed in January 2024

I really enjoyed my stay, however the stairs are good if you have knee, leg or foot problems. Otherwise, a wonderful stay.

Stayed in January 2024

Dirty nasty and run down

Did not stay there. Nasty and dirty looking cancelled reservation

Stayed in November 2023

The fact that management dictated how I should have been satisfied with moving us from a room with roaches to a room that smelled like dog

It was hard to like anything with the roaches and the smell of cigarettes and dog in the room.

Stayed in December 2023

Has a reallllly bad smell in the hallway

Location

Stayed in October 2023

The prices are subject to change any day of the week

Having a kitchen

Stayed in June 2023

They showed they had a pool which they don't or I would have went somewhere else. Breakfast was a joke.

It was close to the event and clean

Stayed in June 2023

Why because I wasn't able to stay there, because Booking.com failed to say that there is a deposit required. So I had to cancel

Didn't like nothing

Stayed in June 2023

that I got charge 2 times.

Stayed in April 2023

The check in was okay the desk clerk attitude for one of the other employees advising her that your people waiting. There was a strange smell throughout the hall way all #3 days.there were children yelling inappropriate things out the windows about people's body parts as they walked in and out. He also someone crossed the fire alarm to go off and for some reason as I waited out in the hallway someone yelled it might have came out of my room which I don't understand that and it was a 95 dollar charge on my car that still hasn't been removed yet.

The room and bathroom were clean .

Stayed in April 2023

the $50 fee that’s not included on booking

Stayed in April 2023