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Reviews of Extended Stay America Suites - Washington, DC - Reston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12190 Sunset Hills Road, Herndon, VA 20190, United States of America

#20 of 20 hotels in Herndon

Guests' Choice

Review Score

Based on 231 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.5

  • Value for money

    6.9

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The floor carpet felt sticky. Some of the electric cabling was not great.

    The location is handy and the staff were friendly and helpful. The bed was quite comfortable and the shower fine.

    Stayed in April 2024

  • Reviewed: March 6, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Sticky floors, no shampoo/conditioner & no trash bins.

    The price & access to outdoor staircase for easy move in.

    Stayed in February 2024

  • Reviewed: November 10, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    One room smelt strongly of smoke despite it being a non-smoking room. They need to change providers for their laundromat. Half the machines weren't working, the remainder were unclean, and another machine kept taking my money without working. Went to reception to get a refund and was directed to the companies website. Have tried and tried to get a refund with no luck so far... I'd not recommend you use the washing machines.

    Good facilities in room and option to borrow what is required for cooking. Breakfast was simple coffee, porridge packets, and snacks. Across the road from a big Target for any groceries. Good diner nearby, silver diner.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty

    Nice staff

    Stayed in September 2023

  • Reviewed: October 15, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was clean but smells bad.

    Bed was comfy and AC was good.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    5.0
    Suboptimal
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to call front office multiple times due to noisy neighbor in 262. Lots of yelling in courtyard in early evening and what appears long term residents.

    Close to restaurants and Target

    Stayed in October 2023

  • Reviewed: October 6, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights

    Smoke smelling rooms, dirty walking paths

    Entry view and campus has good breathing space. Good beautiful trees around and in campus.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    6.0
    Don’t go to this hotel. Filthy and old
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I wanted to check in, the manager was super busy with his phone. Answering a friend by WhatsApp or something. They this person called him and he had a long conversation in Pakistani an language while I was waiting and standing in front of him. Super unfriendly. The hotel offers breakfast it says, but you can only grap coffee. The room floor was super sticky and very old. Never again!

    Location was fine nearby the airport.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The rooms need more cleaning and better quality bedding.

    The proximity to stores we were good and was pretty close to pretty much everything.

    Stayed in August 2023

  • Reviewed: August 16, 2023

    7.0
    Property manager attentive and very friendly. Location was good.
    • With a pet
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    The property mangers thankfully changed my room the 2nd morning due to lack of air conditioning. While the 2nd room, #173 had air conditioning, it had problems I reported at check-out. 1) no sweep on door, 2)tub faucet did not fully turn off - wasting water, 3)water leaking from the upstairs shower (room wall damp at floor and carpet wet). Hopefully were fixed quickly

    Managers were wonderful and the location was well lite and convenient. Mangers seemed to take pride in the property wanted to improve on areas that could be improved.

    Stayed in August 2023

  • Reviewed: July 18, 2023

    5.0
    Good location. Breakfast is bare bones.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights

    Breakfast is lame. Granola bars and muffins in plastic.

    Stayed in July 2023

  • Reviewed: July 17, 2023

    7.0
    Well equipped room in a convenient location
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The design of the gardens and courtyard is good but it needs to be tidied up and cleaned. It looks scruffy. We had difficulty communicating with one of the reception staff because of his poor English.

    Convenient for the airport and the metro station. Good room well equipped. Room was clean.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Hospitable staff
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Exterior cleanliness

    Location

    Stayed in July 2023

  • Reviewed: June 25, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Bed

    Location

    Stayed in June 2023

  • Reviewed: June 19, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Bathroom tub and ceiling fan vent were dirty.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    6.0
    Not really the best room but fair enough.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    it was fun down in the rooms seems to me the room was outdated definitely not clean

    it was dirty towel had clumps of hair on it . yuck it was ok

    Stayed in June 2023

  • Reviewed: April 20, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty room, bathroom door had a hole on it, plastic and hair in the bathroom area

    Stayed in April 2023

  • Reviewed: March 20, 2023

    7.0
    It was okay.
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    It was not a quiet area at night. Some of the guests on the same block talked loudly around 11 pm.

    I did not have time to go for breakfast as I was catching my next flight to San Fransisco at 1.40 pm.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    7.0
    Good
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    clean

    close to facilities

    Stayed in March 2023

  • Reviewed: February 2, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Seems to be more of a housing (for low income families) facility than a hotel.

    Room very clean, reception very helpful.

    Stayed in February 2023

  • Reviewed: November 11, 2022

    5.0
    Good price for the location, basically no breakfast. Clean inside, so so clean outside.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    The breakfast was very minimal, a cookie or two. There were two pillows in the room. I asked for two more and was told they had no more. The room came with a little stove, but not a single pot or pan to use on that stove.

    The price and location.

    Stayed in October 2022

  • Reviewed: November 4, 2022

    5.0
    STAY AS FAR AWAY AS YOU CAN FROM THIS PLACE
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    Breakfast: just a coffee and a snack bar... if lucky. Sometimes just coffee. Sometimes nothing at all. The others guests are sketchy at best, better lock your door. Tried to scam us upon arrival, the very first night when we asked for another rooms because ours were cigarette smelly... tried to reimburse us half of what we paid and asked us to leave. The personnel is verbally abusive, upon arrival insisted we leave the premises upon reimbursing us just 50% because "you are the kind of foreign tourists that like elevators and nice things"... we are from Argentina, a 3rd world country. It was at night. Bear in mind my 84yr old mother was travelling with us. We managed to stay. One night, around 20hs went to the lobby and asked for plates, forks, knives spoons, glasses... "my shift is ending, I´m tired, get back tomorrow morning". The personnel engilsh is extremely difficult to understand.

    Closeby reston downtown, target and some fast food restaurants.

    Stayed in October 2022

  • Reviewed: October 26, 2022

    6.0
    Its ok.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had to wait 15 minutes before the front desk person showed up. I feel like there should be two people to work the front desk. The best was not very comfortable for me.

    Location is good. Restaurants are within walking distance.

    Stayed in October 2022

  • Reviewed: October 20, 2022

    7.0
    nice for quick visit and close to the airport
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    none

    value and location

    Stayed in October 2022

Showing 1 - 25

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