12190 Sunset Hills Road, Herndon, VA 20190, United States of America
#20 of 20 hotels in Herndon
Guests' ChoiceBased on 231 hotel reviews
6.2Cleanliness
6.8
Comfort
6.8
Location
8.1
Facilities
6.6
Staff
7.5
Value for money
6.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 15, 2024
Julia
United KingdomThe floor carpet felt sticky. Some of the electric cabling was not great.
The location is handy and the staff were friendly and helpful. The bed was quite comfortable and the shower fine.
Stayed in April 2024
Reviewed: March 6, 2024
Renee
United States of AmericaSticky floors, no shampoo/conditioner & no trash bins.
The price & access to outdoor staircase for easy move in.
Stayed in February 2024
Reviewed: November 10, 2023
Emily
AustraliaOne room smelt strongly of smoke despite it being a non-smoking room. They need to change providers for their laundromat. Half the machines weren't working, the remainder were unclean, and another machine kept taking my money without working. Went to reception to get a refund and was directed to the companies website. Have tried and tried to get a refund with no luck so far... I'd not recommend you use the washing machines.
Good facilities in room and option to borrow what is required for cooking. Breakfast was simple coffee, porridge packets, and snacks. Across the road from a big Target for any groceries. Good diner nearby, silver diner.
Stayed in October 2023
Reviewed: October 23, 2023
Tania
HondurasDirty
Nice staff
Stayed in September 2023
Reviewed: October 15, 2023
Eyad
Saudi ArabiaBathroom was clean but smells bad.
Bed was comfy and AC was good.
Stayed in October 2023
Reviewed: October 8, 2023
Robbie
United States of AmericaHad to call front office multiple times due to noisy neighbor in 262. Lots of yelling in courtyard in early evening and what appears long term residents.
Close to restaurants and Target
Stayed in October 2023
Reviewed: October 6, 2023
Jai
United States of AmericaSmoke smelling rooms, dirty walking paths
Entry view and campus has good breathing space. Good beautiful trees around and in campus.
Stayed in October 2023
Reviewed: September 27, 2023
Marco
NetherlandsWhen I wanted to check in, the manager was super busy with his phone. Answering a friend by WhatsApp or something. They this person called him and he had a long conversation in Pakistani an language while I was waiting and standing in front of him. Super unfriendly. The hotel offers breakfast it says, but you can only grap coffee. The room floor was super sticky and very old. Never again!
Location was fine nearby the airport.
Stayed in September 2023
Reviewed: September 8, 2023
☆justaregtraveller☆
United States of AmericaThe rooms need more cleaning and better quality bedding.
The proximity to stores we were good and was pretty close to pretty much everything.
Stayed in August 2023
Reviewed: August 16, 2023
Tina
United States of AmericaThe property mangers thankfully changed my room the 2nd morning due to lack of air conditioning. While the 2nd room, #173 had air conditioning, it had problems I reported at check-out. 1) no sweep on door, 2)tub faucet did not fully turn off - wasting water, 3)water leaking from the upstairs shower (room wall damp at floor and carpet wet). Hopefully were fixed quickly
Managers were wonderful and the location was well lite and convenient. Mangers seemed to take pride in the property wanted to improve on areas that could be improved.
Stayed in August 2023
Reviewed: July 18, 2023
Chris
United States of AmericaBreakfast is lame. Granola bars and muffins in plastic.
Stayed in July 2023
Reviewed: July 17, 2023
Isobel
United KingdomThe design of the gardens and courtyard is good but it needs to be tidied up and cleaned. It looks scruffy. We had difficulty communicating with one of the reception staff because of his poor English.
Convenient for the airport and the metro station. Good room well equipped. Room was clean.
Stayed in July 2023
Reviewed: July 7, 2023
Barbour
United States of AmericaExterior cleanliness
Location
Stayed in July 2023
Reviewed: June 25, 2023
Lucia
BrazilBed
Location
Stayed in June 2023
Reviewed: June 19, 2023
Uronis
United States of AmericaBathroom tub and ceiling fan vent were dirty.
Stayed in June 2023
Reviewed: June 6, 2023
Michelle
United States of Americait was fun down in the rooms seems to me the room was outdated definitely not clean
it was dirty towel had clumps of hair on it . yuck it was ok
Stayed in June 2023
Reviewed: April 20, 2023
Carlos
PeruDirty room, bathroom door had a hole on it, plastic and hair in the bathroom area
Stayed in April 2023
Reviewed: March 20, 2023
Fadhilah
MalaysiaIt was not a quiet area at night. Some of the guests on the same block talked loudly around 11 pm.
I did not have time to go for breakfast as I was catching my next flight to San Fransisco at 1.40 pm.
Stayed in March 2023
Reviewed: March 14, 2023
رائد
Saudi Arabiaclean
close to facilities
Stayed in March 2023
Reviewed: February 2, 2023
Paulette
United States of AmericaSeems to be more of a housing (for low income families) facility than a hotel.
Room very clean, reception very helpful.
Stayed in February 2023
Reviewed: November 11, 2022
Ronald
United States of AmericaThe breakfast was very minimal, a cookie or two. There were two pillows in the room. I asked for two more and was told they had no more. The room came with a little stove, but not a single pot or pan to use on that stove.
The price and location.
Stayed in October 2022
Reviewed: November 4, 2022
Andrew
ArgentinaBreakfast: just a coffee and a snack bar... if lucky. Sometimes just coffee. Sometimes nothing at all. The others guests are sketchy at best, better lock your door. Tried to scam us upon arrival, the very first night when we asked for another rooms because ours were cigarette smelly... tried to reimburse us half of what we paid and asked us to leave. The personnel is verbally abusive, upon arrival insisted we leave the premises upon reimbursing us just 50% because "you are the kind of foreign tourists that like elevators and nice things"... we are from Argentina, a 3rd world country. It was at night. Bear in mind my 84yr old mother was travelling with us. We managed to stay. One night, around 20hs went to the lobby and asked for plates, forks, knives spoons, glasses... "my shift is ending, I´m tired, get back tomorrow morning". The personnel engilsh is extremely difficult to understand.
Closeby reston downtown, target and some fast food restaurants.
Stayed in October 2022
Reviewed: October 26, 2022
Jessica
MoroccoHad to wait 15 minutes before the front desk person showed up. I feel like there should be two people to work the front desk. The best was not very comfortable for me.
Location is good. Restaurants are within walking distance.
Stayed in October 2022
Reviewed: October 20, 2022
Suliman
Saudi Arabianone
value and location
Stayed in October 2022
Friedenweiler-Rotenbach, Germany
Chamonix, France
Mendoza, Argentina
Ho Chi Minh City, Vietnam
Vicksburg, USA
Sottomarina, Italy
Box, UK
San Teodoro, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content