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3125 Toupal Drive, Trinidad, CO 81082, United States of America
August 15, 2016
August 8, 2016
눇room was clean and comfortable. breakfast was great with lots of choices
August 12, 2016
눉The first room given to us faced a brick wall. We asked for another room. Associate gave another room to check out, which was exactly above the first room, which was facing a brick wall. I returned to desk to ask for a room that provide a view, that was not a brick wall. Third room faced the front and we could see the Rocky Mountains. Much better! Three other issues that need to be addressed by Quality Inn: #1 First door was broken and did not shut all the way. Neither door inside Quality Inn locked and anyone could enter without swiping a room key. Major concern: Facility needs to enable security measurements. #2. Quality Inn was replacing the carpet and definitely appeared to be under construction. While updates are great, patrons should have been informed when reservations were accepted and given a discount for the inconvenience that they would experience during their stay. #3. The first time, our room was cleaned, my wife's expensive perfume came up missing! Therefore, room was not cleaned during the rest of our stay, because we did not want anything else stolen. When this incident was mentioned to the Associate upon departure, his replied. "Oh, I will let them know" It's pretty sad, that patrons can not trust that their belongings will not be violated after paying & expecting a "quality" experience from a facility called "Quality Inn". We actually booked LaQuinta. However, switched to Quality Inn via booking through Trivago.com. I suppose, you do not always get what you paid for and buyers must always beware.
눇The price and actual room was very good. However, the website stated restaurant and bar on site. Yes, this was true. Of course, neither one was open for business. Very disappointing....
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