3440 West Walnut Hill Lane, Irving, TX 75038, United States of America
#81 of 84 hotels in Irving
Guests' ChoiceBased on 196 hotel reviews
4.3Cleanliness
5.0
Comfort
5.3
Location
6.6
Facilities
5.0
Staff
6.2
Value for money
5.5
Free WiFi
6.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 30, 2023
George
United States of AmericaRoaches in the room. Ants in the room. Not toilet paper. Stopped up sink.
Staff members
Stayed in June 2023
Reviewed: December 23, 2022
White
United States of AmericaThe neighbors were horrible to enjoy to aggravate through a thin wall. There was no security control of the neighbors. The type that I requested was not allowed to me as a joking matter. I need handicapped rails in the bathroom and I requested a queen bed. "We will not give you this because that is what you need. We will give the room was have waiting to you to someone else."
Stayed in November 2022
Reviewed: December 8, 2022
Kameko
United States of Americathe roaches, hot water was never hot, water was off almost a whole week
the kitchenette
Stayed in November 2022
Reviewed: October 24, 2022
James
United States of AmericaNo hot water
Cheap
Stayed in October 2022
Reviewed: October 13, 2022
Swift
United States of AmericaHad crickets in the tub 2 nights straight and roaches were crawling around. I killed 2 on the wall and on the table. Totally disgusting.
The location
Stayed in October 2022
Reviewed: June 27, 2022
Christopher
United States of AmericaThe cleanliness the furnishings and the crowed allowed to be here a grown man was hitting on my 12 Year old daughter
That the staff stayed out of my business
Stayed in June 2022
Reviewed: June 3, 2022
Yolanda
United States of AmericaThere was always some guy beating up his girlfriend. The police ride through often. Refrigerator wouldn't stay closed and all my food went bad
The location was EVERYTHING
Stayed in June 2022
Reviewed: March 9, 2022
Lynn
United States of AmericaI checked in and paid for the room for a week in cash, my room smelled like marijuana very bad. I had four holes in my walls the size of a head and blood spatter all over my bathroom door. I could never leave my room without having my key Reset. And then there were undesirable people wandering around the hotel. The only thing I didn’t encounter was bugs.
Nothing, this property only looks good on the outside.
Stayed in March 2022
Reviewed: February 28, 2022
Andrea
United States of AmericaThey have roaches
Stayed in January 2022
Reviewed: February 11, 2022
Wafa
United States of AmericaI didn't like to do actions to move this peaple top off despilty room .and this up stairs peaple keep making noices I pay money for rest not more crazy noices
I like the office team. But I been complaining about up stairs peaple making alot off noices 24 hours going none stop They told me they will move them .but they speak with them few times .but this peaple never stop making noices
Stayed in February 2022
Reviewed: January 9, 2022
Dawn
United States of AmericaThe staff was absolutely rude and had an attitude every time they had to do something also the cleaning staff never cleaned they just wiped off stuff the room I had was just absolutely nasty and full of mold I had to stay there a whole week it was miserable it’s a disgusting hotel and needs to be shut down and the police were there every day
location
Stayed in January 2022
Reviewed: November 23, 2021
Johnathon
United States of Americathe room I stayed in bathroom was nasty no tissues not enough towel and the staff was very rude.
Stayed in November 2021
Reviewed: August 29, 2021
Lorraine
United States of AmericaNo service. Beds not comfortable shower and bathroom not comfortable.
It was like an efficiency apt. It was decently priced if it would have been better quality.
Stayed in August 2021
Reviewed: May 5, 2021
Mellisa
United States of AmericaThe manager Debbie was the worst ever. I had my daughter there and paid for additional week, which she only stayed one additional day. I was over charge by Debbie the manager for two additional days, which I initially asked for 3 in the beginning. When asked for a refund, I got the run around. Finally, when a refund was issued, Debbie the manager placed in on my step daughter card instead of back on my card. I will never again use this hotel.
Location was convenient
Stayed in April 2021
Reviewed: April 26, 2021
Tameka
United States of AmericaThe only elevator was broken and I spent a week there visiting from California and I had to carry all my luggage up three flights of stairs. There were two nights someone kept trying to come in my room. Shower had mold and paint chipping. Room key kept deactivating and door was extremely hard to open after door was unlocked. Smoke detector kept coming on when I tried to cook on stove.
I like that the property was in a great location around plenty of shopping and close to freeway..
Stayed in April 2021
Reviewed: March 23, 2024
Angela
United States of AmericaIt has a bug infestation
Nothing
Stayed in March 2024
Reviewed: March 22, 2024
Duncan
United KingdomI particularly didn't like the filthy floor that was covered in dead squashed insects . I'm not squeamish but the kitchen area ,sink in the bathroom all had live insects crawling on the surfaces. When I got to my next hotel a large bug scurried out of my suitcase as I opened it !
Comfy bed
Stayed in March 2024
Reviewed: March 15, 2024
Townsend
United States of AmericaI was satisfied
Convenient, friendly and clean
Stayed in March 2024
Reviewed: January 27, 2024
Detra
United States of AmericaI can't explain in JUST 2 or 3 sentences how bad it was. BUGS in the bedsheets and crawling on the bathroom door. The smell of the room would make you VOMIT 🤢 🤮!!! There was a STRONG marijuana smell as you walked up to the office. The Uber driver told me that I was in a REALLY bad part of town. I had NO idea!!! I was on the SOUTH side, and he said that next time, find one on the NORTH side of town. The VERY sweet lady who helped me book 📖 it was WONDERFUL, but also had no knowledge about the location. MAYBE this will help out anyone reviewing this, AND Booking.coms staff in recommendation AND locations about the area.
The guy who checked me and helped me out was the ONLY good thing about the place.
Stayed in January 2024
Reviewed: January 10, 2024
Cesar
United States of AmericaThe key fob never work no matter how many times I requested a new one. I requested replacements 20 times until the battery key fob reader form the door ran out of battery
It was dirty and there were sketchy people living next to me.
Stayed in December 2023
Reviewed: December 18, 2023
Nicholas
KenyaThe food was good
Eveything went according to my plans thank you.
Stayed in December 2023
Reviewed: November 11, 2023
Medaoud
Algeriaroaches everywhere and the smell of marijuana all day I did not like anything in this hotel, the smell of cigarettes and marijuana all day long...room service is 0. They do not clean well and do not change towels until you ask... roaches roaches roaches fill the place, even walking over the bed and inside the refrigerator.
Nothing is good
Stayed in November 2023
Reviewed: November 8, 2023
Akeshia
United States of AmericaHorrible nothing
Horrible roaches everywhere
Stayed in October 2023
Reviewed: October 13, 2023
Melody
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
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