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3440 West Walnut Hill Lane, Irving, TX 75038, United States of America
October 22, 2015
October 14, 2015
눉I booked 3 rooms had conformation number to prove and they said they they didn't have rooms and they did nothing to accommodate
눇Nothing at all
October 18, 2015
눉Due to clerical error (and for no fault of mine) I was charged for two rooms, when in fact I had only booked for one. The staff behind the counter refused to give the money back and kept debiting from my bank account. They made a ridiculous excuse that I had booked from booking.com so it bill was irremediable. I am a student and on heavy loans which was the reason why I chose this room on the first place. The staff took advantage of my being alone and refused to pay back the surcharge. I am deeply disgusted by their behavior.
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