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790 College Drive , Dalton, GA 30720, United States of America
April 19, 2016
April 18, 2016
눉The customer service was awful and the lady that was on that night was incredibly rude. They also have a terrible window after 11pm with a speaker that you can't hear anything out of making communication next to impossible. I also feel this hotel is incredibly dishonest. They have rooms on their listings clearly marked "smoking" and "non-smoking" and then they have rooms not marked either. Apparently, these rooms are considered "general" but they include an ash tray and smell like cigarette smoke and are located WITH the smoking rooms so they are CLEARLY a smoking room. You can't have both. It's either smoking or non-smoking. They would not change our room either without charging us HALF the room rate because we "checked-in" and we were told we were in the room for an hour and a half and we were there 5 MINUTES! It was absolutely ridiculous. Beware before you book here.
눇The room was clean, but that's about all the good I have to say about this hotel.
April 19, 2016
눉> Be sure to actually RECORD the late check-out if persons request. > Make any phone calls cordial and polite, including if the hotel personnel did not record late-check-out information. (I got a curt, mean-spirited, and abrupt phone call the morning i was departing from a female person which was way over the top in impatient and accusatory tone and manner; this needs to not ever happen, even IF the person did not request a late checkout!) It then took me three times longer to finish gathering my items and loading the car out of attempting to rush too fast. The manager apologized and gave me a little 'rebate' amount when I stopped at the desk on the way out. > It will be lovely and helpful if breakfast could be available until about 10 AM or so. It all gets packed up early.
눇Very Clean, Very Quiet, Renovated beautifully, microwave, refrigerator/freezer, lovely area with trees and meadows and rolling hills and green grass, yet close to everything needed downtown, etc. Excellent location. Quiet also means there was NO traffic noise. Quite splendid and perfect all-round.
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