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30-32 West 31st Street, New York City, NY 10001, United States of America
November 19, 2015
눉Check-in experience/Inadequately described/lack of acknowledgement and courtesy/friendliness of front desk, thou a second agent seen us not being helped and assisted us. Room was inadequately described, it did not have a sofa nor a seating area, leaving us disappointed because that's why we choose that Hotel for those reasons. Only 1 of the 2 beds had a top sheet, we did not feel comfortable with the bedding offered....would you?? I requested another top sheet for the 2nd bed and in contoured the same agent that had no sense urgency and was still aloof - head down in his laptop. It was late and we we're tired after attending a Broadway show and very disappointed in our stay here! We took a 7 day family vacation and stayed at the Royal Sonesta in Boston, Hershey Park & Spa Hotel in PA, Harbourview Hotel in Martha's Vineyard, the Bogata in Atlantic City, Cambria in DC and Montauk Yacht Club and we received a bigger room that was well appointed at a lesser price, exactly as described at the Doubletree-Hilton NYC.....everyone was the above Hotels we're fantastic and exactly as described ACCEPT this one!! Reservation was to be "Paid at the Hotel" the hotel charged us 2 days prior to arrival. Reservation said no additional deposit, an additional deposit was required. It wasn't the money, it was the principal! I did not get what I was offered or reserved. We choose this hotel due to the high rating and location. My husband and myself travel regularly for work as well, I'm staying clear of the Hyatt family Hotels! You should too! See for yourself!! 1 night, 1 room Change Check-in Friday, November 13, 2015 (from 3:00 PM) Check-out Saturday, November 14, 2015 (until 12:00 PM) 1 Double Room with Two Double Beds 14.75 % TAX is included. US$ 3.50 City tax per night is included. Total Price $300.
눇Location, newer and modern, cleanliness
November 15, 2015
눉my room was 3 floor facing roof but quiet
November 18, 2015
눇Staff excellent, location excellent, comfort and cleanliness!!
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