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2020 Crocker Road, Westlake, OH 44145, United States of America
August 14, 2016
July 31, 2016
눉On our last full day at the hotel, our room was not cleaned. When we returned in the evening to realise this we told a member of staff at the desk but she showed little interest as housekeeping were off duty! She offered items such as clean towels. These were put in the room but the dirty ones were left inside. Our bed remained unmade and bathroom dirty. Not good customer service for this issue. Disappointing. During checkout the next morning we told another staff member on the desk and he was more helpful and tried to give us a 20% discount on one night. At least he showed an interest and good customer service. Breakfast was fast food style so not appealing.
눇Location is excellent as it is extremely central to shops and restaurants. Room size was large to include a small sitting area with ample space.
August 3, 2016
눇Excellent place to stay! Great staff and very clean! Can't go wrong!!
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