5 North Avenue, Garden City, NY 11530, United States of America
#3 of 5 hotels in Garden City
Guests' ChoiceBased on 838 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.7
Value for money
8.0
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Moranda
United States of AmericaI wasn't excited about the bathroom. It was small and outdated.
I didn't eat breakfast, but my family thought it was good and had plenty of options.
Stayed in April 2024
Reviewed: April 18, 2024
Rafaelina
United States of AmericaThe person who checked me in. He displayed an attitude of not wanting to be there or the job was a nuisance. Minimal interaction, did not inform me where elevator was or that breakfast ends at 9:30. He asked about parking and informed me there is a 10 charge . I was willing to pay it right there . He murmured something so quickly , I didn’t understand it . I just assumed he said it would be charged to the room. Couldn’t be bothered. L
Morning staff, room, located near highway.
Stayed in April 2024
Reviewed: April 7, 2024
Alysia
United States of AmericaThis hotel was very nice, and met all of our needs for a 1-night stay for a basketball tournament. Our room was very clean and the bed was cozy. We were able to check in a little early, which was a huge help. Breakfast was included with the stay and had several hot and cold options. It was definitely decent and able to fuel 2 teenage boys for their morning games 😊 Thank you for a pleasant experience!
Stayed in April 2024
Reviewed: April 5, 2024
Jeffrey
United States of AmericaPlastic cutlery
Location
Stayed in February 2024
Reviewed: April 5, 2024
Jeffrey
United States of AmericaBreakfast limited plastic cutlery
Location
Stayed in March 2024
Reviewed: March 4, 2024
Jacqueline
United States of AmericaNo microwave was disappointing
Stayed in March 2024
Reviewed: March 4, 2024
Jennifer
United States of AmericaSome of furniture needs replacing- starting to look dated. Also, when I requested late checkout I was told to return on morning of checkout day; went back at 6 am on that morning and told no more spots available for late checkout.
Location is great! Room is spacious and clean. Lobby has plenty of seating to relax.
Stayed in December 2023
Reviewed: February 25, 2024
Drucker
United States of AmericaPlumbing had to be shut off @ 10:00-3:00pm. during our visit.
Beds comfortable & large rooms.
Stayed in February 2024
Reviewed: February 20, 2024
Igor
United States of AmericaSlow internet
Stayed in February 2024
Reviewed: February 12, 2024
Mynah
United States of AmericaWe had a broken sink, the water goes down very slowly but the cleaning lady had it fixed on our last day. Also the kids looked forward to swimming and i had asked initially if the pool is heated and we were informed that it is however only the swimming pool area (room) is heated not the water in the pool itself.
We like the location and size of the room that we had. Ample space to move around for a family of 5 and we like the breakfast they serve.
Stayed in February 2024
Reviewed: January 17, 2024
Charles
United States of AmericaDidn't have a shower.. Need one due to my leg injury instead of a tub.. I inquired before booking and was told there would be a shower..
Location, location, location!
Stayed in January 2024
Reviewed: January 11, 2024
Jacintha
United KingdomThe pool was extremely cold, the nights we stayed there the bedroom was cold
I liked that they had breakfast available, it was pretty decent.
Stayed in January 2024
Reviewed: January 7, 2024
Tammy
United States of AmericaSome of our wash rags were dirty.
The breakfast was so good. The staff were really nice to talk to! It is a beautiful place! We are from Wisconsin and the Hyatt Place as a whole was a great experience for our first visit to New York!
Stayed in January 2024
Reviewed: January 7, 2024
Ama
United States of AmericaRoom was cold
Room was nice and spacey. Breakfast was great. Room very clean.
Stayed in January 2024
Reviewed: December 27, 2023
Michael
United States of AmericaThe repetitive cheap breakfast. The lobby and the noise. Just wish it was a little bit more affordable considering it’s a Hyatt house and not a Marriott.
The pool and the rooms and the staff
Stayed in December 2023
Reviewed: December 4, 2023
Gabe
United States of AmericaA staffer made me feel incredibly uncomfortable during check-in. Asking if I had a female at home. It was unnecessary and unprofessional.
It is updated and clean.
Stayed in December 2023
Reviewed: November 23, 2023
John
FranceThe pool is too cold … minor but important
We like always the size and comfort of the room that’s why we always come back to Hyatt Place Garden City and we enjoyed the great breakfast and the personnel kindness, patience and smile
Stayed in November 2023
Reviewed: November 22, 2023
Jennifer
United States of AmericaThe location , it was close to anything you might need if from out of town. The breakfast had lots of options and non-dairy milk which was important for me.
Stayed in November 2023
Reviewed: November 18, 2023
Phillipa
BahamasThe lady at the front desk who works the 12 midnight shift. She wears glasses and have two nose piercing. I checked out on the 13th and was trying to reach a manager for three days so I could report her. I am still trying to reach someone. I have never meet someone so rude . Another guess had the same issue with her. She is studying I guess for another career because she had her books in front off her. She is really bad for business. It’s so sad to see everything was great about the property including the other staff and this one person on the late shift can put a bad taste in your mouth.
Cleaned and convenient to where I need to go
Stayed in November 2023
Reviewed: November 12, 2023
Nadine
United States of AmericaLocation
Stayed in November 2023
Reviewed: October 27, 2023
Alfonso
United States of AmericaStaff was helpful
Stayed in October 2023
Reviewed: October 15, 2023
Kenneth
United States of AmericaThey didn’t tell me there was a charge for parking.
It was clean
Stayed in October 2023
Reviewed: October 10, 2023
Stella
GhanaDon't eat pork products
Breakfast was limited. Wish they had a fee selection for the protein.
Stayed in September 2023
Reviewed: October 9, 2023
Dorothy
United States of AmericaElevator takes too long to come, one was broken. Paying for parking Staff makes you come downstairs for supplies Not alot of space in rooms Did not like the sink being outside the bathroom
Breakfast was good with alot of great options
Stayed in October 2023
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