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  5. Reviews of Hyatt Regency Crystal City at Reagan National Airport

Reviews of Hyatt Regency Crystal City at Reagan National Airport 4 stars

2799 Jefferson Davis Highway, Arlington, VA 22202, United States

#7 of 95 hotels in Arlington

Guests' Choice

Review score

Based on 586 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 16 March 2024

    10
    Overall was a wonderful experience
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night

    NA

    Parking was adequate

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and maintained

    Stayed in February 2024

  • Reviewed: 14 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room with Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Staff was helpful to answer my questions

    Stayed in December 2023

  • Reviewed: 25 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in December 2023

  • Reviewed: 23 December 2023

    10
    Our stay was pleasant and we’d stay at Hyatt again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Only that room 1553 housekeeping did not clean but Lyric immediately addressed concern and provided room 926 to accommodate our needs and a complimentary dinner!

    The front desk clerk was excellent she accommodated all my needs and addressed my concerns and made my emergency stay a blessing and I was at peace and had a much needed rest.

    Stayed in December 2023

  • Reviewed: 5 December 2023

    10
    Short but sweet!
    • Business trip
    • Solo traveller
    • King Room with Accessible Tub - Disability Access
    • Stayed 1 night

    The airport shuttle was great and the staff friendly. When I arrived I was quite Ill and the staff helped me to my room, asked if I needed additional assistance. While assured them I would be ok, they sent around security to check on me after a few minutes. That was reassuring. By morning I was fine and went on with the trip to Boston.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    10
    Great stay friendly staff
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean

    Stayed in November 2023

  • Reviewed: 29 November 2023

    9.0
    I will be back, if the rate is good like this time!!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    All good

    👍🏻

    Stayed in November 2023

  • Reviewed: 14 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Nice staff, great parking during holiday

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Great short stay hotel close to DCA
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Location to get into town. The idea of getting free water but only if you are a member. This should be expected I feel.

    Good location for getting to Reagan in the morning, not so good for public transport from Dulles or into DC but Ubers were plentiful so no massive issues. Clean, tidy, as expected. Airport shuttle was very helpful.

    Stayed in October 2023

  • Reviewed: 11 November 2023

    10
    We had a great time and met some great staff who assisted us with our touristing needs
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    everything was fine

    Front desk staff, holding of our luggage, restaurant

    Stayed in October 2023

  • Reviewed: 3 November 2023

    10
    Clean, comfortable and great customer service. Looking forward to returning next year for the USMC marathon.
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location, walking distance to great restaurants. Excellent customer service!!

    Stayed in October 2023

  • Reviewed: 2 November 2023

    8.0
    All in all, a brief, pleasant, jam packed stay! Thank you!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    I was disappointed in the bathroom of our room. For the money, the reviews, and the attention to detail elsewhere in the hotel, the tub and shower were disappointingly antiquated.

    As a retired Customer Service Manager, I can happily tell you that Ms. Lyric handled my check-in. She was not only professional; she was exceptionally friendly and courteous. Your valet staff were perfect gentlemen and the hotel lobby was beautiful.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The area surrounding the hotel lacks important shops and entertainment facilities

    Staff professionalism

    Stayed in October 2023

  • Reviewed: 23 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The only con was the elevators were being maintenanced and a few were a little shaky but nothing too serious. It was totally doable during the stay.

    I love the atmosphere of this hotel, it was convenient for food options and the amenities included are pluses! Totally recommend and definitely coming back.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    10
    Excellent staff. Works class and energetic and responsive.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was very nice. The rooms were open and airy. People did their best to make it Homie, even though it is in Crystal city in an airport, travelers hotel.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    9.0
    It was very nice, although I wish I had a tub in my room.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Carpet was a little dirty.

    Hotel was nice. Carpet in room could have been cleaner.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    Adequate for our needs, and very comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant was closed for dinner, and we had to eat in the bar and our server didn’t seem to understand what we wanted and messed up on the order. The bar was very busy and not enough servers.

    Clean and comfortable, and within close proximity to the airport with a free airport shuttle.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    10
    Excellent stay. Always book a year in advanced... love this place
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Elevators are a little slow, but that's all

    I love everything about this hotel. The cleanliness, the staff, the location, the amenities. I book the hotel yearly for an anime convention. There is no other hotel I want to stay at when I'm in this area. I literally book next year's hotel while I am on my current stay!

    Stayed in September 2023

  • Reviewed: 24 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Ambassador Suite
    • Stayed 1 night
    • Submitted via mobile

    Large water bug that held me at bay for about 5 seconds until it ran under the couch. Rm. 1030.

    Staff was excellent and facility awesome.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    9.0
    Excellent
    • Business trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Since business event I was attending I didn’t choose the location but everybody loved the facility and events related services.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    9.0
    Everything was good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    Service, clean room, secure location

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Valet parking a little pricey.

    Check in process with Mrs. Virginia was awesome. very friendly and professional

    Stayed in August 2023

  • Reviewed: 9 August 2023

    9.0
    Great hotel
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like the toilet being so low to the floor,no ink pens to write with, very little informational literature.

    I like the ease of getting to and from the airport,the shuttle was great!

    Stayed in August 2023

Showing 1 – 25

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