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Reviews of Hyatt Regency Sonoma Wine Country This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

170 Railroad Street, Santa Rosa, CA 95401, United States of America

#20 of 33 hotels in Santa Rosa

Guests' Choice

Review Score

Based on 406 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    9.0
    Price was great for the location.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and View
    • Stayed 2 nights
    • Submitted from a mobile device

    Trim some of the trees to allow fuller views from the rooms.

    Parking is good. Location is great. Food, shopping, and parks are all within walking distances.

    Stayed in March 2024

  • Reviewed: April 11, 2024

    9.0
    Good location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Accessible Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking fee

    Room pool location

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was horrible. If u get stuck having to park out on the opposite side of the property from the lobby it is a long walk. An entrance for guests out on that side would be nice.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    7.0
    Great location, close to restaurants.
    • Leisure trip
    • Couple
    • Courtyard King Room
    • Stayed 1 night

    Check in was terrible. Took 20 minutes because of issues with hotel computers.

    Bed was comfortable.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    nice
    • Leisure trip
    • Couple
    • Courtyard King Room
    • Stayed 1 night

    previous guest obviously had a dog in the room. the little couch was covered in dog hair, when my wife sat down there was dog hair stuck to her pants. we also found dog kibble on the floor I am an asthmatic and deathly allergic to dogs and cats if the hotel allows guests with pets, they should be in designated rooms. Also this means the house keeping is doing a minimal job in preparing the rooms

    Staff is awesome helpful and friendly Location is great

    Stayed in March 2024

  • Reviewed: March 21, 2024

    7.0
    Great, clean hotel but super under staffed. Lack of basic amentias like fresh towels and coffee
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Under-staffed, room phone did not work, had to pay extra for parking, they are not cleaning rooms every day and also, we had to beg them for hair dryer and fresh towels. We ran out of coffee and the staff was super short.

    Firepit, room, pool, location and hotel grounds.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with View
    • Stayed 1 night
    • Submitted from a mobile device

    Accommodations weren't quite as presented online. A nice hotel but hardly the luxe accommodations presented and expected. Secure entrance was broken; exterior door open all night. Disappointed by lack of welcoming experience normally presented by Hyatt Hotels at check-in. Three staff members were present with no other guests in lobby or at check-in yet no one welcomed us or offered to assist with check-in. Felt like we were putting them out by checking in. Not a pleasant or welcoming experience.

    Breakfast in the restaurant was delicious. Parking was convenient. Location was convenient.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    7.0
    I thought you had an actual restaurant/cofee shop open all day but only expensive bfst place and bar
    • Leisure trip
    • Solo traveler
    • King Room with View
    • Stayed 3 nights

    assistance with arrival and departure by taxi

    room was good, bed and pillows comfortable, bathroom and shower good, plenty of hot water.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and View
    • Stayed 1 night
    • Submitted from a mobile device

    Great pool and hot tub facilities.

    Stayed in February 2024

  • Reviewed: January 15, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Accessible Tub
    • Stayed 1 night

    18 dollars per parking

    Stayed in January 2024

  • Reviewed: December 31, 2023

    7.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and View
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough light in the room. Really frustrating. Would have appreciated more and brighter light.

    Room, location, lobby, free glass of wine one day

    Stayed in December 2023

  • Reviewed: December 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The heater wasn’t working right

    Everything was nice and comfy but

    Stayed in December 2023

  • Reviewed: December 1, 2023

    9.0
    Very nice property in a great location, close to the highway, but still quiet. The rooms are extremely clean, spacious,
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The heat was hard to regulate, which made sleeping difficult.

    Everything! The room was spacious, with a great view of pool. Liked having a private deck too. Very nice lobby and fireplace.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    7.0
    It is a great location, central to most everything people want to visit. Clean, average style rooms.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The bedsheets were rough and the bed topper was very thin. Pillows...not too nice. The room doors are very heavy and slam hard when closing. When the room above us slammed their door shut the glass shower doors in our room rattled! The front lobby does offer morning coffee (unavailable throughout the day) but only provides non-flavored creamer. It was $18 per day to park, and if you got back to the hotel after 8 p.m. it was difficult to find a parking space.

    The facility is nicely decorated with an indoor fireplace and lounging area. There are outside lounging areas and one space has a large firepit that was enjoyable.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    It was just ok.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds and Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking was insufficient. Can be loud if staying on the highway side or the courtyard side as there are events held there.

    Easy to get on the highway. The lobby ambiance was great. Bartender was friendly.

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    Not worth the headache dealing with the hotel
    • Business trip
    • Couple
    • King Room with View
    • Stayed 2 nights
    • Submitted from a mobile device

    Hidden fees as well as charging me twice. Booked through booking and hotel charged me the full price(more then booking) as well as being charged the full price through booking. This was the second time they have done the same thing to me after explaining the second time before checking in!!!

    Convenient location easy to get to everything

    Stayed in August 2023

  • Reviewed: September 30, 2023

    9.0
    Happy stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We had a very happy winery tour arranged by the hotel. Thanks a lot!

    Stayed in September 2023

  • Reviewed: September 10, 2023

    7.0
    good but not great
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds and Courtyard View
    • Stayed 3 nights
    • Submitted from a mobile device

    it is overly expensive given what you get for it. the pressure of the shower was lacking. towels were only smallish and there were no toiletries. you’d think you could have a comfortable shower and nice towels when you pay over 400$/night

    pleasant hotel with nice outdoor space and spacious rooms

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Accessible Tub
    • Stayed 1 night

    Not having the cocktail lounge open in the old location. Don't like the bar in the lobby Did not lose having to now pay for parking. Did not have to on past visits.

    Nice facility

    Stayed in September 2023

  • Reviewed: August 27, 2023

    9.0
    Nice pool, great after hours ambiance.
    • Leisure trip
    • Couple
    • Courtyard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit pricey for basic room

    Clean and centrally located

    Stayed in August 2023

  • Reviewed: August 24, 2023

    7.0
    Would stay again
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room felt sterile (design). Couldn’t find a garbage can in my room!

    Friendly staff

    Stayed in August 2023

  • Reviewed: June 28, 2023

    9.0
    A very pleasant experience and I will absolutely stay here again.
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access/Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was very friendly and helpful. The room was nice and comfortable. It was also exceptionally clean! I used and enjoyed the pool and fitness center. No complaints and a nice place to stay. The hotel restaurant is only open for breakfast at this time. However, within a five minute walk there are multiple restaurants available and a coffee place.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    9.0
    Really happy with the overall experience.
    • Leisure trip
    • Family with young children
    • Courtyard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    If you don’t get breakfast included it’s a ridiculous price so you will probably want to go off property.

    Staff was all extremely helpful and accommodating. pool area was beautiful and relaxing. Clean hotel with nice amenities. Right in downtown but doesn’t feel like it!

    Stayed in June 2023

  • Reviewed: May 26, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds and View
    • Stayed 6 nights

    Stairs were not clean. Room smelled like dirty socks.

    Good location, friendly staff

    Stayed in April 2023

Showing 1 - 25

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