5001 Calypso Cay Way, Kissimmee, FL 34746, United States of America
#38 of 480 hotels in Kissimmee
Guests' ChoiceBased on 507 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.7
Staff
9.1
Value for money
8.6
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 25, 2024
James
United KingdomClean, guests were holiday makers , staff very helpful and friendly
Stayed in March 2024
Reviewed: March 14, 2024
Janie
United States of AmericaIt had a lot for all of us to do including the pools, activities and the tiki hut bar!
Stayed in March 2024
Reviewed: February 24, 2024
Mariposa
United States of AmericaWe could not see fireworks even though we had a room which supposedly had a view of them.
Staff, good heat, hot tub, convenient location, breakfast included.
Stayed in February 2024
Reviewed: February 18, 2024
Megan
United States of AmericaCarpet/rug smell. With guests using the pool the smell lingers. Maybe more fresheners
Breakfast was great
Stayed in February 2024
Reviewed: February 8, 2024
Susan
United States of AmericaNothing
Excellent breakfast - fabulous staff, and GOOD coffee. Beds were really comfy. Loved the landscaping. I don’t have one bad thing to say. This hotel is much better than Art of Animation.
Stayed in February 2024
Reviewed: January 24, 2024
Linda
United States of AmericaIt was fine
Very good
Stayed in January 2024
Reviewed: January 19, 2024
Yochai
IsraelHospitality and staff. Room cleanliness, general layout. Location.
Stayed in January 2024
Reviewed: January 5, 2024
Annie
CanadaThé only thing bad I can say is the door of staff cleaning crew that kept on banging in the morning. I was in room 119 and it wake us in the morning.
Stayed in January 2024
Reviewed: January 3, 2024
Onate
United States of AmericaThe noises in the hallways can be heard inside the room as no insulation exists.
Breackfast is good.
Stayed in January 2024
Reviewed: January 3, 2024
Daniela
United States of AmericaLocation, we LOVED amenities areas, clean, comfortable
Stayed in January 2024
Reviewed: December 28, 2023
Dinorah
United States of AmericaCarpet floor more clean
Really delicious breakfast and good service
Stayed in December 2023
Reviewed: December 1, 2023
Ivelisse
United States of AmericaThe shower curtain had some humid smell.
Convenient locaction to family and prize. Also, included breakfast, but we were not able to take advantage of this at this time. We loved the pillow on the beds. I wish we could purchase them.
Stayed in November 2023
Reviewed: November 20, 2023
Beth
United States of AmericaThere were over 200 high band kids there and they were very inconsiderate and noisy, but the hotel couldn't help that situation! their chaperones should have taken care of it!
The breakfast was great! We loved the pools and hot tub! The Tiki Bar was wonderful too!
Stayed in October 2023
Reviewed: October 28, 2023
Mark
United States of AmericaUpon check in the initial lady that I spoke with was argumentative about the room or the floor which was unnecessary which made me almost leave..saying that she can only give me the room that I paid for..which was pure baloney..the rooms are mostly the same...furthermore I always stay at their other location around the corner...I'm their customer from years ago and stay there twice yearly...she was argumentative over nothing
Breakfast was good which is very important to me
Stayed in October 2023
Reviewed: October 27, 2023
Pamela
United States of AmericaNothing
We love the location!
Stayed in October 2023
Reviewed: October 20, 2023
Wilson
United States of AmericaElevators needs to be kept clean not a great impression on your way to your room
Resort feelings
Stayed in October 2023
Reviewed: October 3, 2023
Ilaria
United Kingdoma bit overpriced
super close to Disneyland
Stayed in September 2023
Reviewed: September 27, 2023
Octavio
United States of AmericaNo hair dryer
New
Stayed in August 2023
Reviewed: September 23, 2023
Karen
United States of AmericaLocation was convenient but I would not walk around after dark.
Stayed in September 2023
Reviewed: September 16, 2023
Vanessa
ColombiaThey don’t refill coffee in the room
Location, cleanliness
Stayed in June 2023
Reviewed: September 6, 2023
Michelle
United States of AmericaThis was little get away for my family and I. If you are looking to get away and have some fun then this is your place to go! They have 2 different pools, both have cool slides and other stuff in them for the kids. There is an awesome Tiki Bar that has food and drinks! Ice cream shack, put put golf, rock climbing! Its an over all really cool place! Most of the staff was really nice and happy!! There were a few that were questionable, but they worked during the day and outside with the food and ice cream so it wasn't too bad because we didn't have to deal with them all day!! Ohh and the the one pool had a kitty area for the smalls kids, no steps just a real shallow end like the beginning on the beach! Really cool, the texture of the pool was soft which I really liked since I have a 1 year old and was still new with walking.
Stayed in June 2023
Reviewed: September 5, 2023
Toms
CanadaNo one made sure everything was working and ready before we were checked in. Both the light and socket on one side of the bed were not working. When this was brought to the attention of the front desk, an electrician was sent to the room to fix the problem. However, we were not warned that he doesn't speak English, and after struggling to communicate for the first couple of minutes, he had to resort to Google Translate. It turned out that the problem was not a quick fix, it would require a couple of hours which we didn't have. Since we didn't want to deal with the hassle of moving rooms, we just had to make do for the duration of our stay.
I liked the suite layout and the breakfast offerings. The hotel also has a couple of facilities to enhance your stay.
Stayed in September 2023
Reviewed: September 1, 2023
Richard
United States of AmericaCould have just slightly better parking setup.. lots of Diamond parking spots and clearly most of them not filled with Diamond members. But this is honestly not-picking a bit. Just the only thing I could think of.
Clean, central location, good amenities
Stayed in August 2023
Reviewed: August 28, 2023
Sabreta
Trinidad and TobagoNothing
great selection
Stayed in August 2023
Bad Honnef am Rhein, Germany
Eksjö, Sweden
Ulvik, Norway
Rere, New Zealand
Jávea, Spain
Phú Quốc, Vietnam
Barcelona, Spain
Protaras, Cyprus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content