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  5. Reviews of Holiday Inn Express & Suites S Lake Buena Vista, an IHG Hotel

Reviews of Holiday Inn Express & Suites S Lake Buena Vista, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5001 Calypso Cay Way, Kissimmee, FL 34746, United States of America

#38 of 480 hotels in Kissimmee

Guests' Choice

Review Score

Based on 507 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2024

    10
    Excellent value would stay again
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, guests were holiday makers , staff very helpful and friendly

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Her day was excellent. We had a great time.!
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    It had a lot for all of us to do including the pools, activities and the tiki hut bar!

    Stayed in March 2024

  • Reviewed: February 24, 2024

    9.0
    Friendly, helpful staff, nice breakfast included, as well as a Starbucks to fuel up on expresso, great hot tub and clea
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    We could not see fireworks even though we had a room which supposedly had a view of them.

    Staff, good heat, hot tub, convenient location, breakfast included.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet/rug smell. With guests using the pool the smell lingers. Maybe more fresheners

    Breakfast was great

    Stayed in February 2024

  • Reviewed: February 8, 2024

    10
    I loved it- one of the best hotels I’ve ever stayed it.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Excellent breakfast - fabulous staff, and GOOD coffee. Beds were really comfy. Loved the landscaping. I don’t have one bad thing to say. This hotel is much better than Art of Animation.

    Stayed in February 2024

  • Reviewed: January 24, 2024

    8.0
    Work related stay---everything was fine. Nice young man at check in.
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night

    It was fine

    Very good

    Stayed in January 2024

  • Reviewed: January 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Hospitality and staff. Room cleanliness, general layout. Location.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    10
    Wonderful!! Did not want
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Thé only thing bad I can say is the door of staff cleaning crew that kept on banging in the morning. I was in room 119 and it wake us in the morning.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Good value-price rate.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The noises in the hallways can be heard inside the room as no insulation exists.

    Breackfast is good.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, we LOVED amenities areas, clean, comfortable

    Stayed in January 2024

  • Reviewed: December 28, 2023

    10
    Wonderful staff, always pending for your family needs. The staff always with the smile face. Great h
    • Leisure trip
    • Family with young children
    • Room with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Carpet floor more clean

    Really delicious breakfast and good service

    Stayed in December 2023

  • Reviewed: December 1, 2023

    10
    We had a great sleep.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The shower curtain had some humid smell.

    Convenient locaction to family and prize. Also, included breakfast, but we were not able to take advantage of this at this time. We loved the pillow on the beds. I wish we could purchase them.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    There were over 200 high band kids there and they were very inconsiderate and noisy, but the hotel couldn't help that situation! their chaperones should have taken care of it!

    The breakfast was great! We loved the pools and hot tub! The Tiki Bar was wonderful too!

    Stayed in October 2023

  • Reviewed: October 28, 2023

    10
    Don't beat the customers up upon arrival..give them what they want
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Upon check in the initial lady that I spoke with was argumentative about the room or the floor which was unnecessary which made me almost leave..saying that she can only give me the room that I paid for..which was pure baloney..the rooms are mostly the same...furthermore I always stay at their other location around the corner...I'm their customer from years ago and stay there twice yearly...she was argumentative over nothing

    Breakfast was good which is very important to me

    Stayed in October 2023

  • Reviewed: October 27, 2023

    10
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    We love the location!

    Stayed in October 2023

  • Reviewed: October 20, 2023

    10
    Nice property resort feeling breakfast exceptional
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevators needs to be kept clean not a great impression on your way to your room

    Resort feelings

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    all good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    a bit overpriced

    super close to Disneyland

    Stayed in September 2023

  • Reviewed: September 27, 2023

    9.0
    Overall Good
    • Leisure trip
    • Family with young children
    • Twin Room - Mobility Access
    • Stayed 1 night
    • Submitted from a mobile device

    No hair dryer

    New

    Stayed in August 2023

  • Reviewed: September 23, 2023

    8.0
    Convenient location for work conference, good price, clean
    • Business trip
    • Solo traveler
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location was convenient but I would not walk around after dark.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    They don’t refill coffee in the room

    Location, cleanliness

    Stayed in June 2023

  • Reviewed: September 6, 2023

    8.0
    Really cool place to just get away and have some fun!
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night

    This was little get away for my family and I. If you are looking to get away and have some fun then this is your place to go! They have 2 different pools, both have cool slides and other stuff in them for the kids. There is an awesome Tiki Bar that has food and drinks! Ice cream shack, put put golf, rock climbing! Its an over all really cool place! Most of the staff was really nice and happy!! There were a few that were questionable, but they worked during the day and outside with the food and ice cream so it wasn't too bad because we didn't have to deal with them all day!! Ohh and the the one pool had a kitty area for the smalls kids, no steps just a real shallow end like the beginning on the beach! Really cool, the texture of the pool was soft which I really liked since I have a 1 year old and was still new with walking.

    Stayed in June 2023

  • Reviewed: September 5, 2023

    8.0
    Good but could've been better
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    No one made sure everything was working and ready before we were checked in. Both the light and socket on one side of the bed were not working. When this was brought to the attention of the front desk, an electrician was sent to the room to fix the problem. However, we were not warned that he doesn't speak English, and after struggling to communicate for the first couple of minutes, he had to resort to Google Translate. It turned out that the problem was not a quick fix, it would require a couple of hours which we didn't have. Since we didn't want to deal with the hassle of moving rooms, we just had to make do for the duration of our stay.

    I liked the suite layout and the breakfast offerings. The hotel also has a couple of facilities to enhance your stay.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    9.0
    Wonderful place, good for families too.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Could have just slightly better parking setup.. lots of Diamond parking spots and clearly most of them not filled with Diamond members. But this is honestly not-picking a bit. Just the only thing I could think of.

    Clean, central location, good amenities

    Stayed in August 2023

  • Reviewed: August 28, 2023

    10
    Excellent Vacation spot
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 3 nights

    Nothing

    great selection

    Stayed in August 2023

Showing 1 - 25

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