401 Ward Parkway, Kansas City, MO 64112, United States of America
#65 of 114 hotels in Kansas City
Guests' ChoiceBased on 265 hotel reviews
7.6Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
7.7
Staff
8.3
Value for money
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 27, 2023
Tammy
United States of AmericaLocation, location, location.
Stayed in November 2023
Reviewed: November 4, 2023
April
United States of AmericaBed uncomfortable
Bar and restaurant service was great!
Stayed in October 2023
Reviewed: September 24, 2023
Elaine
United States of AmericaRestaurant was understaffed. Food and adult bevs were delicious by took way too long, if we ever received our orders.
The front desk staff, cleaning staff, entertainment, the car Parker’s and valets, everyone was so happy and attentive. We all kept commenting on the staff as well as the facility.
Stayed in September 2023
Reviewed: September 6, 2023
Quita
United States of AmericaI was supposed to have a view but I didn't. Also it wasn't a full balcony which is what I reserved.
The staff was very welcoming!
Stayed in September 2023
Reviewed: August 7, 2023
Selena
United States of AmericaService at the check-in was not good. Long waits, not good service when they were not able to find a reservation.
Location was ideal. Pool with the bar was perfect size and nice to have on a hot day.
Stayed in August 2023
Reviewed: July 28, 2023
Kristine
United States of AmericaThe check-out time is 11, and we were there specifically to be able to sleep in and relax, but the housekeeping staff starts cleaning early in the morning, so although the room was perfect, the noise of vacuums in the hall and light tapping on the doors was a distraction and woke us up quite a bit. I get it; they want to get started with their day. I just wanted to have a little more peace and quiet.
Bed was super cozy, the room was spacious and the staff was great. Easy to navigate the property and the pool was very nice. I would stay there again.
Stayed in June 2023
Reviewed: July 22, 2023
Moses
United States of AmericaI was wanting the balcony to be big enough to set and relax but it wasn’t. I had a nice view though
I like the set up was super cute. And I’m extremely happy that it did not charge me parking when I had already paid for it and couldn’t figure out the machine for parking. That was really nice
Stayed in June 2023
Reviewed: July 4, 2023
Gladis
United States of AmericaNo microwave, pillow too floofy hurts my neck.
Location, outdoor pool, room was bigger , live band , good breakfast and great views to Plaza!
Stayed in July 2023
Reviewed: April 22, 2023
John
United States of Americaprice, March madness weekend…
very friendly staff
Stayed in March 2023
Reviewed: February 16, 2023
Camzene
United States of AmericaWe asked for an upper room and we were placed on only the third floor.
Clean room. Great location
Stayed in February 2023
Reviewed: December 9, 2022
Lora
United States of AmericaThermostat didn't work in room, and water in shower would not get hot enough to be comfortable in the shower. Rooms decor was very worn and needed update.
Location was great.
Stayed in December 2022
Reviewed: November 27, 2022
Frank
United States of Americalocation on
Stayed in September 2022
Reviewed: October 5, 2022
Robin
United States of AmericaLack of stairs, elevators were overwhelmed by the amount of people at the conference.
Stayed in October 2022
Reviewed: September 26, 2022
Tam
United States of AmericaGreat
Great
Stayed in September 2022
Reviewed: September 26, 2022
Ann
United States of Americaservice is average for $200 night
no cleaning service unless you requested it for $200 plus room
Stayed in September 2022
Reviewed: September 24, 2022
Michael
United States of AmericaI didn’t like how there was no spa but your internet site said there was one. Plus the rooftop bar should be open all day and not have limited hours.
The staff was my favorite and the location.
Stayed in September 2022
Reviewed: September 8, 2022
Katie
United States of AmericaN/A
the location was great
Stayed in September 2022
Reviewed: August 2, 2022
Autumn
United States of AmericaThe room itself wasn’t very clean, the bed was of course. But the tv stand was off the wall & entirely too heavy to try to move it back. The bathroom floor was dirty, as well as the tub & the counters for the bathroom as well as the coffee bar. We ended up on the backside of the hotel and we didn’t get any seating on our balcony. Also recommend a room away from the elevators.
The location of the hotel was great, right on the corner. They offered additional valet and bell hop services you may not find at your traditional hotel.
Stayed in July 2022
Reviewed: July 18, 2022
Ashley
United States of Americagoing from wing to tower was a little confusing. our room’s AC did not work and had to be moved at 11pm. the pool was a little small for the size of hotel. the restaurant inside the hotel for breakfast was good however the staff and service was terrible.
the lobby was nice. it felt upscale in main section of hotel.
Stayed in July 2022
Reviewed: July 10, 2022
Oksana
United States of Americagreat location and view from the balcony. make sure you pay a little extra for the view ;)
Stayed in July 2022
Reviewed: July 4, 2022
Kara
United States of Americacleaning service never came
Stayed in July 2022
Reviewed: May 30, 2022
Krista
United States of AmericaWe only had one robe and one balcony chair. We booked the room for the sauna but there was not one.
Parking convenience.
Stayed in May 2022
Reviewed: May 17, 2022
Abid
PakistanCouldn't find recycle bins.
Nice clean hotel and place to stay. the staff and service people were very responsive and helpful.
Stayed in May 2022
Reviewed: April 26, 2022
Jermiah
United States of AmericaThe size of the bathroom. The room was huge, bathroom wasn’t
Stayed in April 2022
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