Elevator was down for repair and remaining elevators could not keep up.

Stayed in April 2024

Why are there no microwave in room. And ice machine did not work

Clean rooms great staff and close to the hockey game.

Stayed in March 2024

Pillows have no structure. Some people need supportive pillows. Please offer as an option!

Quiet heating!! Clean Nice bathrooms Location

Stayed in February 2024

Elevator was broken, the lamp in my room was broken and dangling.

Location

Stayed in January 2024

Cost of parking

Service and Property

Stayed in December 2023

Parking

It was an easy walk to the concert venue. Also walked to the Cathedral and several restaurants. Keys cafe and The Loon. Would recommend all of it.

Stayed in November 2023

The breakfast buffet was ridiculously overpriced and cold! 

Location to concert.

Stayed in October 2023

The beds were very soft and uncomfortable. My significant other has a really bad back, and it was just not good for him. It sagged in the middle and made it nearly impossible to get comfortable. The room was really hot when we got there, but that was also taken care of fairly quickly.

We had an unusual situation. We were there for a wedding, and my father is 92 and a veteran. We had 3 rooms, 1 for my sister, one for my dad, and one for us. It was imperative that we at leas had 2 of the rooms that joining. The staff at the front desk when we checked in, were amazing and were able to get us that AND get all of the rooms on the same floor. I couldn't thank them enough.

Stayed in October 2023

Parking was too expensive for valet, we walked about a block.

Location was fine for our needs.

Stayed in August 2023

Two of the three elevators were not working for a period of time. Staff did a marvelous job ferrying guests to their rooms using freight elevators.

Dinner and breakfast were excellent. Staff were friendly and helpful.

Stayed in August 2023

We had drinks with friends before dinner and the bar service was slow.

We had a wonderful meal in The Citizen and walked to the Xcel Center and came back to a super comfortable bed!

Stayed in September 2023

The room was for handicap accessible but it was very small & the luggage cart did not fit through the door. The pillows were a little flat. When checking out the person at the front desk were not very welcoming. Didn’t even ask me how the stay was just took my room card.

The room was good, but it was cold. We also got a space heater & it broke so we got another one & that one was broke. But everything else was good! Valet was my favorite the valet people were so welcoming & nice!

Stayed in September 2023

Trouble with our room keys. They only were able to get one key to work.

Room and hotel were very nice. Location great. Lunch at Citizens was superb!!

Stayed in September 2023

Hotel was very clean, staff very friendly

Stayed in September 2023

The staff, the location, very clean !!! Just wish the little store stayed open later or wish they had a vending machine somewhere.

Stayed in September 2023

Air conditioning in room not working but staff immediately took action to place a temporary a/c unit. No USB ports to charge phones. Door-less shower design is flawed. It allows water to splash into bathroom sink area.

Location. Staff very friendly and helpful. Received free upgrade to larger, river view room.

Stayed in August 2023

Limited menu options @ restaurant

Staff were friendly and helpful

Stayed in August 2023

The TV was broken, it kept on turning the channels. Poltergeist TV.

All the bars near by.

Stayed in August 2023

The parking

Stayed in August 2023

The rooms were dark. The hallways were dark. Needs to have more light maybe be re-painted.

Staff was excellent. Allowed early check-in with no fees. Breakfast vouchers provided. Valet service was awesome. Room was clean. Hotel Bar was excellent.

Stayed in August 2023

Ice machine didn’t work. Tub didn’t drain. $32 extra parking fee.

Clean

Stayed in August 2023

We stayed on a weekend with several wedding parties. When we checked out Sunday morning, there was an hour-long wait for our car. The hotel should have ensured more valets were working that day.

Breakfast was good

Stayed in July 2023

Your valet parking was terrible! I had to get something out of my car. They said they would get it for me; some cologne and a comb. When I went to check out my car it was ransacked. Everything was taken out of the glove department middle consul. Everything was upside down in my car they stole $50 2 lottery tickets at about two dollars and change. The valet manager apologize and gave me $50 out of his own money he made good but I still wasn’t happy because his attitude saying that my car doors wasn’t locked and it was nobody of his staff which was a lie. my doors were locked because I asked the guy who brought up my car, and he said yes your doors were locked, so it was an employee. That was the worst part of my stay when I was leaving I will not use your valet parking again.

The people there was great! . The bellhop was a was really great. Also help me out since I had a cane, and a knee brace on.

Stayed in August 2023

The beds and pillow are not comfortable

The staff is very generous and kind.

Stayed in June 2023