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160 Central Park South, New York, NY 10019, USA
4 July 2016
눉Hotel looks nice as you enter but the rooms are very worn out. I believe they were going for some sort of classic look but didn't really work. Some of the handles were loose on the draws, the window was sealed with duck tap. You have to pay for WiFi which is included in other hotels for free. Whether breakfast was included or not wasn't well explained (appeared you were charged again for having breakfast, but this was apparently not the case)
눇Staff were nice
27 June 2016
눉I am not a person who usually complains about service and writes bad reviews, however this stay at New York JW Marriott really upset me. I won't recommend this place to my friends. Booking a Central park view room I was sent to a very low floor room, so i couldnt evjoy the view at all, the window was just about the trees level. Calling the customer service right away I was told that if i see the greens from my window, thats the central park view. The lady''s attitude was very bad ,her voice tone was rude. She told me the hotel is completely booked and hangup on me. Checking Booking.com website right away I found some available rooms for booking, what meant they were not completely booked. After unsuccessful conversation with customer service I decided to take a shower after long trip, however I couldn't find a shampoo at the bathroom. Probably room cleaning staff put extra shower gel instead of shampoo...so I had to call them again. I explained the lady that I can't find a shampoo, she sounded annoyed and told me she will send someone to my room. After 30 min I gave up on waiting and got out from the room by myself found a room cleaning staff right at the next door and asking them for a shampoo. When I finished my shower someone who was sent from the mean lady finally came. By the was bathroom facility was pretty old, a bathtub was clogged, while just taking a shower the bathtub got half full of water. Next morning I stopped by at the concierge counter kindly explaining them that I don't enjoy my stay at all, they told me if they have something available they will let me know. Noone called me during the day. At night I came back again asking if anything is available, they finally approved my moving to another room. The new room was a couple floors higher so I finally could see the park view and the Manhattan buildings around the park. That room was much fresher then previous, bathroom equipment was new and worked much better.
눇There are not many things I liked about staying at this hotel. Central park Location is convenient, however central park view room was on the very low floor, so I only could see some trees instead of enjoying the expected view.
4 July 2016
눉No coffee pot in the room.
눇The bed was so comfortable!!
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