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830 Jay Peak Road, Jay, VT 05859, United States of America
January 26, 2016
눉Staff is really mediocre -- while they try hard, it took four of them to check us in...and then they circled the wrong location on the map for our room and we ended up having to go back to the front desk for the right location. At the restaurant, 5-6 servers brought my son's birthday cake -- very nice -- but then left all of our plates on the table when they delivered the desserts. We had to pile them at the end of the table and she never took them until she took our check away. Food choices are very, very poor at waterpark -- could certainly offer healthier options. Chicken fingers and soda, with wrap was over $20! And finally, I was given wrong and inaccurate information when I called Jay Peak -- told that I couldn't book a single night (despite the fact that we did so twice last year). So I had to spend $150 extra for water park tickets...only to find out when I checked in that it WAS in fact possible to do so and the reservationist had mislead me. I called the front desk to file a polite complaint and was given a bit of a run around that it was up to the discretion of the reservationists -- which in my opinion, seems very unfair.
눇Love the location, cleanliness and layout for a family of 4 for the cottages... Waterpark is a great treat for a birthday celebration!
January 5, 2016
눉Room was dirty upon arrival. Housekeeping did not replenish toiletries.
January 19, 2016
눉Some of the front desk staff weren't very inviting and we're not able to offer us late checkout.
눇It was great service and the rooms had great views. The restaurants were great and so was the hot tub.
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