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151 North Joliet Street, Joliet, IL 60432, United States of America
August 15, 2016
눉The hotel customer service was atrocious. Room service was extremely disappointing as every request was met with resistance, reluctance or flat out denial. We asked for water and was told that the ice machine was down the hall. We asked for red bull and was told that you dont stock red bull. The souvenir glasses were a joke and the whole thing was overpriced for the complete lack of value in the package.
눇The Casino staff was very friendly however the entire hotel staff defintely needs to be retrained on proper customer service and hospitality skills.
August 4, 2016
눉I THINK EVERYTHING IS EXSPENSIVE AND IT COULD OF BEEN A LITTLE CLEANER
눇I LIKE THE SIZE OF THE ROOM AND THE STAFF WAS GREAT
August 8, 2016
눉Buffet too expensive and $10 charges on ATM withdraws! Would have spent more money if they were 3 or less!
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