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2295 Trout Street, Juneau, AK 99801, United States of America
August 14, 2016
눉The front desk clerk was sullen, and inept. We asked what time we should leave the hotel for a 5:20 am flight. He said, "4:45 am." So we asked for a shuttle at 3:30 am, after calling the airport to get accurate info. Apparently, he did not remember checking us in, because he checked in another person who surprised us by walking in the room on us. Then we had to explain, over the phone, that we did in fact check in one hour before. Then our keys would not work because he changed them for the next person. Couldn't get them fixed because of a long line of people checking in, so one of us had to be in the room at all times. The next morning, after waking up at 2:30 am to be ready, the shuttle to the airport was 30 minutes late and we started walking to the airport. The night desk person seemed unconcerned. Oh, and we had to hold the plug for the microwave in the outlet to get it to work. Other than that, everything was great!
August 9, 2016
눉Carpeting was old and stained. Elevator controls did not work well.
눇Friendly staff. Simple breakfast was satisfactory. Clean room and bathroom.
August 11, 2016
눉Reception desk not staffed. Rooms were only available with reservation. Breakfast was poor.
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