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103800 Overseas Highway MM 103.8, Key Largo, FL 33037, United States of America
April 3, 2016
눉The kitchen was under supplied. Minimal utensils, no cutting knives, no cutting board, few plates. Flooded our kitchen floor when they incorrectly ran the dishwasher took four hours and three calls to get it cleaned. Closet doors were broken. Overall starting rooms starting to show some age.
눇Location, relaxing atmosphere, friendly staff. You could do a bunch of things or do absolutely nothing but lie around. Spectacular view from the balcony spent a lot of time just soaking up the warmth and atmosphere from there.
March 27, 2016
눉The room and accommodations were substandard for the price paid. It was both very basic and pedestrian and could have been a motel 6 except for the sign. Our room was very close to a construction site next door. We requested a change of room or a reduced rate, but got neither. The next day we went to a Hilton in Naples for the same rate and they knocked it out of the park there. Beautiful accommodations, apples, bottles of water, and warm cookies, and a larger, quieter room which included a Jacuzzi style tub in our bathroom...again at the same rate as our mediocre room at the Marriot that felt bare bones in comparison and therefore not worth the price.
눇The location and staff were both nice.
March 20, 2016
눉Arrived at 5pm and my room was not ready. Front desk staff gave us some drink tickets but we wanted our room and at 5pm I don't understand why a $1000 suite would not be ready. Also they gave us "towel tickets" that were each good for 2 beach towels at the pool. You get them back when you return the towels or otherwise have to pay a $25 fine for each missing ticket. Did I mention that I'm paying $1000 a night for a suite that I had to wait for and then they treat me as if I can't be trusted with their precious pool towels? So we get back to our room and guess what? No bath towels! My kids are drying off from their showers with hand towels! The front desk explains only after we complain, that the towel delivery is late, which I get because it's Florida. But I don't get how they couldn't have the imagination to find a way to get maybe some of their precious beach towels up to my room! The bath towels made it up to my $1000 room around 9pm, well after we needed them.
눇Facility and room were gorgeous. Attentive bar staff.
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