334 Mason Street, Union Square, San Francisco, CA 94102, United States of America
#134 of 221 hotels in San Francisco
Guests' ChoiceBased on 663 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
9.0
Facilities
7.5
Staff
8.8
Value for money
7.9
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 22, 2024
Lizbeth
MexicoThe wifi in the room did not work properly, the connection always was unstable.
Clean rooms and spaces, staff very helpful in everything. The location is great, very close to the main touristic attractions, and very connected also by bus. They also provide some coffe in the morning.
Stayed in April 2024
Reviewed: April 12, 2024
Nazli
TurkeyOverall the room was very good, but sometimes I had some problems with hot water in the shower
Stayed in April 2024
Reviewed: March 18, 2024
Rebecca
AustraliaNothing really
Was exactly what we expected, old building with charm.
Stayed in February 2024
Reviewed: March 6, 2024
Robert
United States of AmericaThe room could have been a little larger, but this is par for the course at vintage hotels in San Francisco.
My wife and I were enroute from the east coast to New Zealand when a flight cancellation forced us to get a room in San Francisco for the night. We were skeptical of the relatively low price for a lodging near Union Square, but rolled the dice anyway. What a pleasant surprise! Counter staff were very friendly, the lobby/lounge was very welcoming, and the room was immaculate. Only a short walk from the King George and we were at Union Square; various cafes and eateries were within five minutes on foot. Our stay set us up well for a very pleasant day of exploring downtown before flying out for Auckland.
Stayed in February 2024
Reviewed: February 15, 2024
Pamela
CanadaBathroom window, unable to close to block out the cooling or heating system noise located on the roof below.
Great location. Nice surprise of coffee and pastries serviced in the morning. Charming decor. Very clean.
Stayed in February 2024
Reviewed: February 6, 2024
Marina
CanadaThe elevator is small and the rooms had carpet and seemed a bit old. Also, the windows let a lot of city noises pass, and having a big glass window on the bathroom was not the most comfortable thing - even with curtains I felt that maybe a window film would be a great addition to improve the privacy.
The location was excellent, within walking distance from the train, cable car, good restaurants, and Union Square. The staff was friendly and prompt to help. The room was a decent size, the bathroom was clean, with hot water, and had the basic amenities. Wifi worked ok for my needs.
Stayed in February 2024
Reviewed: February 6, 2024
Leann
United States of AmericaPillows and area is just ok
Staff and cleanliness
Stayed in February 2024
Reviewed: February 3, 2024
Derek
United KingdomHot water took 15 mins to come through taps on first use, but it did come! Access to step-in bath/shower very awkward past toilet, not suitable for everyone.
Great location. Upgraded to a King size bed. Staff very friendly and helpful.
Stayed in February 2024
Reviewed: January 29, 2024
Moises
MexicoVery Clean. We made a travel to a several national parks and stood over in some hotels that were extremely dirty. This was very good, my girlfriend loved the smell of a clean bathroom.
Stayed in January 2024
Reviewed: January 19, 2024
Walter
ArgentinaThe rugs are pretty smelly. Rooms very small, but comfortable though.
The location is awesome. The staff super friendly. Sebastián was amazing, he helped us with some issues.
Stayed in January 2024
Reviewed: January 15, 2024
Rasmus
DenmarkThe lobby is very nice and a good place to meet each day with my colleagues (who were also staying at the hotel)
Stayed in January 2024
Reviewed: November 30, 2023
Mark
United States of AmericaNothing. It met my expectations.
The room was clean. It had everything we needed. It was top floor. I liked that. Staff was great. Very accommodating .
Stayed in November 2023
Reviewed: November 8, 2023
Josefina
PhilippinesThe bed was too high so I need to step on the wooden bed frame before I can sit on the mattress.
Centrally located very close to Union Square.
Stayed in November 2023
Reviewed: October 31, 2023
Regina
GermanySometimes it was loud but this is Sam Francisco you are in the big city
Everything what you need was there. We ask for more cushion, no problem. The bed was the best what we ever had, you awake and nothing hurts.
Stayed in October 2023
Reviewed: October 30, 2023
Mahri
United KingdomRoom was small even though it was a king and the shower took a while to heat up. One wrong turn and you are in an area that felt very unsafe.
Staff were very friendly. Hotel was clean. Good location for shopping and using cable cars
Stayed in October 2023
Reviewed: October 30, 2023
Marine
United States of AmericaIt was too cold in the room.
The staff was friendly and the room was clean. Affordable compared to other hotels in SF.
Stayed in October 2023
Reviewed: October 27, 2023
Amanda
CanadaExcellent location to union square and trolly
Stayed in October 2023
Reviewed: October 15, 2023
Joanne
New ZealandI like the hotel itself, but sadly I felt being in downtown San Francisco was not safe.
Really like the "old" style building, the decor was very nice, the room was adequate size for 2 friends, the whole hotel was well looked after and clean and the location was good for being near the metro, the tram etc.
Stayed in September 2023
Reviewed: September 28, 2023
Patrick
AustraliaBedroom small, no aircon (ceiling fan),no breakfast.
The Safe, the building, the lounge lobby and the little lift
Stayed in September 2023
Reviewed: September 23, 2023
Laurino
GermanyNice rooms with big bathrooms. The place is close from bart and the downtown
Stayed in August 2023
Reviewed: September 19, 2023
Aguirre
United States of AmericaThe bed was so high and I am short so had to get a step stool to get into bed
It was handy to where we wanted to go in SF
Stayed in August 2023
Reviewed: September 10, 2023
Silvia
NetherlandsThe room was a bit small however for a short stay it’s fine.
Strategic position closed to Union Square. Room was clean and with tea kettle. Really appreciated that in the lobby you can also refill your water bottle and every morning grab a tea/coffee.
Stayed in September 2023
Reviewed: September 4, 2023
Marina
AustraliaMaintenance needed on doors in room. Not closing or locking.
Stayed in September 2023
Reviewed: August 30, 2023
Elaine
United States of AmericaNo food
Clean. I liked the “English” touches
Stayed in August 2023
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