An unusually low price for an Austin hotel, together with a very central location is a foreboding combination that should prepare even the most naive gap year traveller for this to be, er.... a little rough around the edges..... My room was fine and comfortable but the hotel's overall feel is scruffy and the hallway carpets are in need of replacement or at least a very deep clean. I initially thought I'd walked into the goods service elevator by mistake, but no, this was the one meant to carry guests! There was no fridge or microwave in the room. However, a microwave is available 24hrs in the hotel's lobby meaning that there is nothing between you and that delicious late night cuppa .... apart from a ten minute walk negotiating a scalding liquid via multiple heavily sprung fire doors. The hotel appears to take pride in its once-in three-days linen changing policy, but if this borne of environmental empathy then please also minimise all that shameful single-use plastic at breakfast! Thankfully I'd returned my rental car just before arriving here, since the parking is an eye-watering 45 USD/day, which seems way out of proportion with the hotel quality and room rate....

The location is very convenient, walkable to many downtown sites and sitting right on multiple bus routes that serve countless other attractions. Eggs (albeit wrapped) and fresh fruit are provided at breakfast - very welcome and uncommon in hotels of this category.... The somewhat understaffed reception was flexible with giving a late checkout to 1pm - much appreciated given my late afternoon flight.... There is a passable pool here but I swam at the awesome Barton Springs instead (take bus 30)!

Stayed in April 2024

Plumbing; both the sink and the shower drains were very slow. Wife did not like that at all.

Close to UT where daughter attends.

Stayed in April 2024

Needs a makeover, chip walls and garage to pay 45 .00 garage needs a makeover

Room was clean and friendly staff

Stayed in April 2024

Breakfast is disappointing - it is self-service and all food was gone within an hour, so guests who arrived after 8.45am got nothing! There are no staff there to tidy tables or monitor/replenish food, which we found very strange. For the prices we were paying, you'd expect all guests to be provided with adequate breakfast options. The room decor is tired and needs upgrading eg we had torn window curtains. Not a major issue, but surprising to see.

The location is brilliant - right in the centre of downtown, next to the Capitol. We walked everywhere and there are public buses nearby to get to different parts of Austin (including one that goes directly to the aiport). Staff were very friendly and helpful. The room was spacious, beds very comfortable and excellent shower pressure. Good WiFi signal.

Stayed in April 2024

I asked for and was granted a late checkout, but was met with persistent knocking as the original checkout time came in the morning. I also notified the front desk of a loudly crying baby at 10:30pm. I was told she would speak with the room. The crying persisted until midnight and returned at 8a through the remainder of our stay.

Stayed in April 2024

The whole place is in serious need of upgrading and cleaning. Exterior walkways are dirty with loose plaster, same with the elevators, and only one ice machine was working. The place just feels neglected, like nobody cares.

The staff was good, the room itself wasn't bad, and the location was good.

Stayed in April 2024

Parking

Stayed in March 2024

Typically, I am a very simple person, but this hotel was the bare minimum. Lights were broken in the room blankets and sheets seem to be very damp and wet. Air conditioning filters were not cleaned. Valet parking was extremely expensive. The price for this hotel and valet does not match the quality of the actual stay. The staff was extremely unprofessional at the reception desk. The receptionist was watching Netflix on her phone and texting on the phone. The valet park were very nice though.

Nothing

Stayed in March 2024

Outdated hotel! Really need an update, facilities are old and not clean!

Very good location! Room was clean and comfortable.

Stayed in March 2024

The breakfast was disappointing. Kind of gross that everybody has to use the same half gallon of milk. Now and days peoples hygiene is not the same and not of importance to anybody. Then the parking lots are very sketchy and dark especially the underground parking lot with minimal lighting. Then all the parking spaces on the property have to have an extra valet payment when they are actually parked right outside your room, thats ridiculous. The only free spaces to park are outside on the street. This hotel needs a huge upgrade with everything such as the rooms, the parking lot, breakfast area, and a major cleaning inside and outside.

The only thing that was OK with me was the location since we were actually going to an event at the Moody theater.

Stayed in March 2024

Had to pay for parking. $40+ a day. Non smoking room smelled like smoke.

Good location

Stayed in March 2024

The AC unit had electrical issues that really made the stay uncomfortable

Stayed in March 2024

That hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not a great experience.

Nothing! That hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not great experience.

Stayed in February 2024

We found someone's dirty socks in the corner, there was hair in the bathtub, and the carpet and drawers were rather dirty. We had a feeling that other than bed linen and towel, the rest wasn't cleaned at all.

The location is within walking distance to the central part of the city and the beds were comfy.

Stayed in March 2024

The breakfast attendant was rude. The elevators were down and the ice machines did not work. Also, be aware that you have to pay daily for a parking pass not just for the duration of your stay.

Jonathan and Jayden were absolutely wonderful, they made up for the ice machines not working, the elevators being down, key card machines hanging off the wall, and being kicked out by the breakfast attendant. I liked that they had their own parking garage and the location was great.

Stayed in February 2024

The room was kind of uncomfortable and half the outlets did not work. The coffee machine and iron didn’t work. Walls are very thin.

The staff was so kind and helpful.

Stayed in January 2024

Extra charge for parking

Just ok

Stayed in January 2024

Room wasn’t very clean, there were roaches, stains in the toilet and it absolutely stunk of cigarettes for my entire stay even though it’s a nonsmoking room and I don’t smoke. Room was not serviced in 5 nights either….

Staff were friendly and the location is hard to beat being that close to all the bars and restaurants!

Stayed in December 2023

A lot could have been better. The bathroom smelled of bleach and was still not very clean. The wall was broken as in bits of bricks on the floor. The airco was broken. The lights partially did not work. The breakfast was horrible and stale. The pool unusable and one night there was a fire outside the lobby which the reception didn't even notice. The elevator stank so much I had to take the stairs. The room was unclean and I did not dare to walk barefoot. It was drafty.

I really can't say anything positive except that it was in a good location for what I wanted to do in the week that I visited. Perhaps also that the room was large.

Stayed in October 2023

Well for starters, there could have been breakfast food available.

Location good. Breakfast needed a lot of help.

Stayed in November 2023

Felt like a Motel type of hotel, and bathroom was ok

Location was great near the Capitol

Stayed in December 2023

Valet parking was expensive and valet not always in position. Rather than anticipate consumables running short, management tended to wait for things to run out before taking any action. Some of the staff were sullen and gave the impression that customer service was a chore and they hated the job. Property was tired and in need of a refresh.

Location was excellent. Room was large. Included breakfast was a bonus.

Stayed in October 2023

- a noisy area. -a/c unit it doesn't work properly. -thermostat won't work. -shower won't work properly.

Room was clean and neat.

Stayed in November 2023

rooms weren't very clean or nice. front desk staff when we checked in was rude and did not want to be there and made us feel bad. Had to go back and get key cards re-done because she did them wrong, and she acted like it was our fault.

good location close to concert in Moody Center

Stayed in November 2023