1 South Franklin, Chicago Loop, Chicago, IL 60606, United States of America
#115 of 180 hotels in Chicago
Guests' ChoiceBased on 2958 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
8.2
Staff
8.4
Value for money
7.9
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 23, 2024
Rosa
United States of AmericaGarage wasn’t included. Didn’t like I had to pay somewhere else
The front desk receptionist was always friendly and helpful.
Stayed in March 2024
Reviewed: April 22, 2024
Maria
United States of AmericaI didn’t like the fact that our towels and bedsheets weren’t changed in three days!!
It was good except for the breakfast was too poor! Not much to choose from
Stayed in March 2024
Reviewed: April 16, 2024
David
United States of AmericaI hated that the breakfast dishes were styrofoam, one of the worst ecological choices. Other hotels we stayed at used sturdy paper. Styrofoam is unconscionable to use! You are contributing to ecological destruction. I won’t repeat my stay.
Stayed in April 2024
Reviewed: April 15, 2024
Robert
United States of AmericaBathroom fan on ALLthe time. HVAC fans running CONSTANTLY. Every if thermostat was turned off!!!° Hard to sleep
Stayed in April 2024
Reviewed: April 15, 2024
William
United States of AmericaShower
Close to our office and several places to eat near by
Stayed in April 2024
Reviewed: April 15, 2024
Doesburg
United States of AmericaThe breakfast room was a little too small. We had to wait for seats
It was close to everything.
Stayed in April 2024
Reviewed: April 13, 2024
Aiza
United States of AmericaGood location
Stayed in April 2024
Reviewed: April 12, 2024
Christopher
United States of AmericaRoom door dud not lock well when leaving. Need to pull door handle hard outwards and listen for the deadbolt to move. Room had a bit too much cleaner smell. Not bad just excessive.
Location is great. Considering close to El train was not noisy. Breakfast was better than expected. Bed was very comfortable.
Stayed in April 2024
Reviewed: April 11, 2024
Pepvallbe
SpainBreakfast could offer more variety of food. For instance, I could have used some jam or marmalade with my toast. If you don't want eggs and sausages or waffles, options are limited. Coffee was good, though.
The room was excellent - clean, large, and quiet. The location is perfect. The fitness room is well equipped and clean.
Stayed in April 2024
Reviewed: April 10, 2024
Kimberly
United States of AmericaWhen checking in, my 3 room was given to someone else. Also wasn’t told of $150 deposit per room.
Location was great! Hotel was clean and comfortable
Stayed in April 2024
Reviewed: April 10, 2024
Nicole
GermanyShower handle was brocken and the air conditioner in the bath couldnt be stopped during night.no water Boiler and tea available.
I really likes the breakfast.you got waffles, Cornflakes and a changing warm meal every Day.futhermore, the hotel offers an baggage room where you can left your luggage after check out for a while to pick it upp later on. The service tried its best to help me with some invoicing issues and other stuff. Perfect central located hotel in Downtown.
Stayed in April 2024
Reviewed: April 10, 2024
Tomasz
IrelandThe breakfast was terrible for 6 days i only ate at only two days due to reasons it being packed with people,food was missing and fruits when i asked for them she said there is no more.The food quality wasnt good.Only waffles beans,cereals and sausages no ham or chesse.
The room was clean and comfy beds.Location was great.
Stayed in April 2024
Reviewed: April 9, 2024
Tomasz
PolandBreakfast hot part poor quality and diversity. Shower condition in room
Kind and helpful front desk staff
Stayed in April 2024
Reviewed: April 9, 2024
Tyrone
United States of AmericaI wasn't told about the 150.00 deposit fee until I got to the hotel.
Location was good.
Stayed in April 2024
Reviewed: April 8, 2024
Thomas
GermanyEverything, but not the breakfast. What I got there as a breakfast was not fair for the money, what I had to pay.
Stayed in March 2024
Reviewed: April 8, 2024
Agnieszka
Poland....
standard American breakfast. good location in the financial district.
Stayed in April 2024
Reviewed: April 2, 2024
Afroditi
GreeceWhat we didn’t like so much was the breakfast. Firstly it didn’t have many options and you needed a “breakfast ticket” to get served the good stuff and even then you got very small proportions. Also the breakfast room was really small, at all times crowded and the food was rarely refilled after it was over.
The room and the beds where pretty nice and comfortable. Everything was very clean.
Stayed in March 2024
Reviewed: April 1, 2024
Rupal
IndiaBreakfast only.....
The location is perfect. Staff is pretty well behaved. very safe place. I would recommend it to everyone. They can improve breakfast and can add some more variety.
Stayed in March 2024
Reviewed: March 29, 2024
Alan
New ZealandNo issues to comment on. All was good.
The room was large, with all facilities needed provided. The bed was comfortable and the room quiet and clean. Coffee making facilities appreciated. The breakfast available was substantial and popular. Location was important, being within walking distance of Union Station and within the Chicago downtown area. The hotel served my needs very well.
Stayed in February 2024
Reviewed: March 28, 2024
Oranart
ThailandThe breakfast finishes a bit early at 9 AM.
Great location right in the city center, very convenient to get around for sightseeing. The complimentary breakfast is a plus. The room is clean and comfortable.
Stayed in March 2024
Reviewed: March 28, 2024
Greg
United States of AmericaThe breakfast had many options which we liked and the hotel was in walking distance from the train station and every staff member I interacted with was friendly and helpful.
Stayed in March 2024
Reviewed: March 27, 2024
Beatriz
United States of AmericaBreakfast, the only day we decided to stay for breakfast due time available, there was no eggs options, no fresh fruits just biscuits and gravy, turkey sausage, oatmeal and waffles
Security and cleanliness
Stayed in March 2024
Reviewed: March 25, 2024
Jeremy
United KingdomNothing
Breakfast was excellent, Room very clean
Stayed in February 2024
Reviewed: March 25, 2024
Isidora
AustraliaNo tea bags available for tea drinkers
Breakfast was included.
Stayed in March 2024
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