Choose your preferred language. We speak English (US) and 42 other languages.
7815A LBJ Freeway, Dallas, TX 75251, United States of America
October 5, 2015
눉I checked my room for problems before officially checking in and still could not avoid issues that negatively impacted my stay. The following were major concerns: 1) The Frig was nice and cool when I checked it, but once I put my items inside I noticed after over an hours items that were cold were warmer and items that should have begun to get cool were still room temperature. When I advised staff of the problem, they told me the Hotel was full and they could not change my appliance. They offered to put some items in their freezer, which means they were no longer convenient to me. The Frig never worked properly my entire stay; 2) I woke up late the next morning and my coffee machine did not work. I had to call three times and it still took over an hour and half for them to bring another coffee maker; 3) The air conditioning was extremely loud and made an ongoing knocking sound in intervals of 10/15 minutes, which sounded like someone was at my window--very disturbing in the middle of the night; and 4) Several channels on the television either didn't come in clearly or were not available at all, based on the provided list of available channels. The thing I disliked most and what will ensure I will never book at this hotel again was as I was leaving I had a trolley full of luggage. One of the male employees stood there as I was trying to get off the elevator making comments about how much luggage I had and even asked if the trolley was heavy, (but never offered to assist), laughing and then speaking in Spanish to his female colleague as if my struggle with my luggage was some type of joke. Oh but he did come out and retrieve the empty trolley after I removed my luggage. THE ICING ON THE CAKE FOR ME AND MY LAST STAY WITH THIS PARTICULAR CHAIN. CLEARLY CUSTOMER SERVICE IS NOT AT THE TOP OF THEIR LIST OF DUTIES.
눇The location was good. Most of the staff was friendly. My bed was very comfortable and they had lots of pillows.
September 22, 2015
눉The hotel is 100% free smoked but is not true! The people who was in the room next to us, made too much noise and smoked all the nigth and our room was completly smelling cigarette! We coundn't sleep that night! And in the pool has hair in the water and some cigarette as well!
눇The staff is so friendly and helpfull!
October 1, 2015
You can get these deals for free by subscribing to our newsletters. You can even choose your favorite destinations to receive personalized deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!