2725 N Black Canyon Hwy, Encanto, Phoenix, 85009, United States of America
#125 of 132 hotels in Phoenix
Guests' ChoiceBased on 1230 hotel reviews
4.2Cleanliness
5.1
Comfort
5.2
Location
5.2
Facilities
4.8
Staff
6.3
Value for money
5.0
Free WiFi
4.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Corey
United States of AmericaThat roaches would infest the room had to kill ah whole family of em they were climbing up the wall and onto the tv
Ac blew very cold
Stayed in April 2024
Reviewed: April 17, 2024
Morgan
United States of AmericaThe lock on door kept jamming up which locked me out of my room several times. Very annoying. The tub/ shower was disgusting and air conditioner sprung a leak gallons of water everywhere that I had to clean by myself.
Stayed in April 2024
Reviewed: April 14, 2024
Perez
United States of AmericaTo noisy people run around all night At three in the morning
Clean
Stayed in April 2024
Reviewed: March 9, 2024
Iaron
United States of AmericaThe room was unclean and nasty from the start. It seems that no one cleaned the room really.
Nothing
Stayed in March 2024
Reviewed: February 29, 2024
Laura
United States of AmericaA/c smells so bad i nedd turn it off. No internet connection. Looks dirty outside and inside.
Nothing
Stayed in February 2024
Reviewed: February 29, 2024
Suzie
United States of AmericaDark, unwelcoming, dirty, water leaking from shower all over the room.
Didn't have
Stayed in February 2024
Reviewed: February 26, 2024
Terry
United States of Americaliterally caution tape outside the room…. Locals told me I shouldn’t be staying in this location. old mattresses piled up in the parking lot
location
Stayed in February 2024
Reviewed: February 26, 2024
Romero
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 20, 2024
Lenny
United States of AmericaThe motel toilet seat was broken the front door lock on room didnt work rite
The breakfast was the worst i have seen coffee apple cornflakes or pancakechecked in at room ac didnt work
Stayed in February 2024
Reviewed: February 16, 2024
Teresa
United States of AmericaThe bed was decent
Not much ran out of coffee ran out of syrup staff member had to be asked three times to replenish breakfast bar while she was sitting and eating her self
Stayed in February 2024
Reviewed: December 24, 2023
Hugo
United States of AmericaThe coffee pot was dirty the 50 dollars I had to deposit for authori,action once I got to the hotel there was nothing about 50 dollar deposit online in bookings.com they told me it would take 1 to 2 days to get the 50 dollars back into my account . It's now Sunday I was at the hotel on Thursday it's been 3 days and no sign of the 50 dollars into my account.
Location
Stayed in December 2023
Reviewed: December 23, 2023
Ramon
United States of AmericaLots of people outside at all hours of the night
Room size
Stayed in December 2023
Reviewed: December 19, 2023
Jamaal
United States of AmericaThe staff wasn't all that nice in the evenings but, nice staff in the mornings. The bathroom had roaches at times. Didn't have a microwave and no refrigerator and the rooms are expensive.
For the most part it was pretty quiet and the room was comfortable.
Stayed in November 2023
Reviewed: December 11, 2023
Rey
United States of AmericaWell after checking in, I attempted to get into my room and the key wasn't working. After 3 attempts to have the room key reset, it still wouldn't let me into my room. I had to go stand outside my room for about 15 minutes before an employee had to come and let me into my room. Each time I left.my room I would have to go to the front desk to have an employee open my room.
The bed was really comfortable and the room was clean
Stayed in December 2023
Reviewed: November 27, 2023
Deb
United States of AmericaBugs in room. Nasty bathtub. Police shooting right outside our door. No microwave. No fridge.
The staff is mostly friendly and helpful. Easpecially, the mgr.
Stayed in November 2023
Reviewed: November 9, 2023
Ashley
United States of AmericaThe front desk person was not friendly and did not say but 3 words to me. The door in the bathroom was very dirty. There was no hand soap to use for our hands.
I liked that my bed was comfortable and the pillows were not flat.
Stayed in October 2023
Reviewed: November 6, 2023
Maraya
United States of AmericaEverything seems to be in poor condition, they didn’t even provide hand soap. There were roaches crawling on the floor and out of the drains at night.
Stayed in November 2023
Reviewed: October 31, 2023
Karen
United States of AmericaRestroom was dirty, they had provided me a room door was wide open
Beds super comfortable
Stayed in October 2023
Reviewed: October 30, 2023
Yolande
United States of AmericaBreakfast was bare and consisted of small muffins and corn flakes. The apple and orange juice machines gave water instead. We ate off property. The hotel is old and it shows. Bathtub is moldy and needs a good scrub. Carpet is not vacuumed. The place needs an overhaul as it is not the brand in used to.
The staff was courteous. The A/C worked beautifully. Ease of access of bus # 29 and many restaurants and mini marts.
Stayed in October 2023
Reviewed: October 23, 2023
Jose
United States of AmericaDirty bathroom this hotel needs big upgrades .. big pot holes on entrance bathroom old and dark spots paint peeling broken window curtains
Stayed in October 2023
Reviewed: October 21, 2023
Colter
United States of AmericaThey stole my prescribed medication and didn't give it back. Police said they know nothing of this accident. Then band me from the hotel. Never sold my medicine had back surgery twice
Always left before breakfast
Stayed in September 2023
Reviewed: September 24, 2023
Goldie
United States of AmericaThe front staff never answered the phone and most were not trained properly.The parking lot was full of huge holes . Property not well kept.
Free breakfast most of the staff were kind.
Stayed in September 2023
Reviewed: September 12, 2023
Phillip
United States of AmericaThe pool was closed looks like it has been for a long time. Pool was full with Green stagnant water
The bed was very comfortable.
Stayed in September 2023
Reviewed: September 3, 2023
Julio
United States of Americathe stairs to go up to the second floor smell of pee there are many homeless people the outside of the hotel is very dirty
Nothing
Stayed in August 2023
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