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600 North Surf Road, Hollywood, FL 33019, United States of America
August 15, 2016
눉the office was close when we arrived 2;30pm we needed to go to another hotel for the keys, electricity when off when trying to cooked 2 times we have to change room no Wi Fi at all we left after 2 nights what a way to spoiled our vacation
눇the view and location
July 26, 2016
눉First off... The check in process is a real pain. Make sure you go to 1915 Ocean Dr. N., to check in. It is at ANOTHER hotel owned by the same people. Do not bother to head to La Terrace first as there are no office staff or employees on site to assist... really... with ANYTHING! The phone number plastered on the walls and doors went to a Verizon cell phone that is not in service... wth.... not a pleasant way to start off a summer vacation. Thank goodness there was another motel guest who was able to direct us to the check in location. We finally got to our room.... let's see... where do I start.... it was absolutely not clean.... floors were disgusting... not just sand as anyone would expect... I mean FILTHY.... our feet looked like we walked barefoot through an asphalt parking lot... so we had to wear shoes inside... even after showering! We found a few roaches in the kitchen... in drawers and cabinets, and inside the coffee maker.... ughhh...I expect a couple bugs especially being that we are in Florida at the beach... but really, the coffee maker.... They expect the previous guests to "wash" the very few dishes and utensils that are there... they were definitely not washed... dishes, silverware, etc was dirty, refrigerator was gross inside, sticky and left a mess.... The motel provides no cleaning supplies, sponges, nothing but a couple glasses, plates, coffee mugs, 2 pots, 1 skillet, a very little eating utensils!! Not cool when there is a mini kitchen... that's one reason why we chose it... Anyway, when we called the only working business phone number, at the other check in hotel, we asked for housekeeping to come in the following day and tighten up the room... well, the "manager" showed no motivation to help make us more comfortable or happy, much less apologize for any of the issues we experienced up until that point. The cleaning lady was very sweet, she didn't clean a darn thing tho....
눇The view of the ocean and boardwalk access are the ONLY selling points here. Please read what I didn't like in full..... there is so much... and I'm super easy to please.... as long as the customer service and cleanliness are on point!! It is NOT... TURN BACK NOW!!!!!!
August 4, 2016
눉Going up the stairs with luggage
눇Location right on the beach Bad parking
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