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25135 Park Lantern, Dana Point, CA 92629, United States of America
August 14, 2016
August 11, 2016
눉Ridiculously expensive "extras" such as wifi, food and drinks, and parking charge( $37 per day!!!) Overly complicated voucher system for breakfast. Non-optional "resort fee" added every day. The hotel had made a mistake with our booking (booked through booking.com) and weren't expecting us. Yet reception staff still managed to give the impression that it was our fault- even though we had the emailed confirmation from booking.com. It was sorted eventually but not a good start after a 12 hour flight and long drive. Our friends had booked interconnecting rooms and these weren't available, meaning they had to change rooms part way through the trip. Staff didn't go out of their way to help. Lots of mistakes on our final bill - e.g. charged for 12 nights parking instead of one - had the impression this was routine, especially with so many corporate clients who perhaps don't check their bills.
눇Wonderful views and fabulous breakfasts
August 12, 2016
눇The grounds and the spa
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