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27984 Highway 189, Lake Arrowhead, CA 92352, United States of America
January 21, 2016
눉The couch in the room had a bit of wear n tear. We didn't have a bad experience, just expected more as a resort. The pillows were a bit too flat. The room would feel a bit warm even with adjusting the temperature of the room.
눇Staff was great... Very friendly, upbeat, accommodating... Helpful and informative. Good location with walking distance to different places to eat and shop.
January 10, 2016
눉Would be awesome if they had a better game or billiards room.
눇Bin183 has great food and wine you can enjoy by the fire. Front desk has board games available. Pool & hot tub stay open even if it's snowing.
January 7, 2016
눉Room was welcoming, but had carpet stains (red wine?), and the couch was worn on arms and seats it looked like a roadside find. Customer relations Cathy informed us it was a known issue with materials used, as indeed the room we moved to had the same couch issues. But she checked on the new room and personally cleaned the bathroom, which didn't meet her high standards. Also offered us a free dessert and offered restaurant recommendations in the area. Great staff!
눇Excellent restaurant (albeit a limited menu), good room service & food, great gym (cardio plus variety of weights & machines), cafe, staff. My wife said her massage at the spa was one of the best she's had. Great view from lake-facing room. Didn't try pool or hot tub as it was poor weather, then snow. All staff excellent, especially front desk and cleaning staff. Christmas decorations were lovely.
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