Check in was effectively chucked a room key, Not much explanation of anything really. Expected the firework room to be higher. Carpets / room decor looked tired. Room was relatively small (in comparison to rooms such as Coronado springs). Locating entrance proved problematic as its all hidden behind construction sheets - limited signs.

Location. Facilities looked excellent. Lobby was very impressive.

Stayed in April 2024

Room had a bit of a musty smell.

Easy access & early entry to parks. Complimentary water bottles. Walking distance to Epcot & boardwalk. Kimonos restaurant & fuel coffee were amazing.

Stayed in April 2024

In room dining service

Easy access to and from the parks Facilities and general maintenance of the hotel was impeccable

Stayed in April 2024

Proximity to parks, transportation arrangements were smooth, the room was spacious and comfortable beds.

Stayed in April 2024

No microwave so if you have kids they cannot eat left overs. There is no complimentary breakfast at the hotel. You have to pay for the food if you eat at the hotel.

Free shuttle to the parks.

Stayed in April 2024

Some restaurant staff a little unfriendly (small minority)

Location Facilities Cleanliness

Stayed in April 2024

The halls and rooms weren’t as nice as the rest of the hotel

The outside and lobby were spectacular

Stayed in April 2024

Parking fee and security deposit/ damage deposit was not told to me when i called. When i got there i was told i had to pay for parking which was excluded from the hotel bill and need to be included in one flat charge instead of surprising people, i got charge for a resort fee for things that i didn’t even use, and security deposit wasn’t told to me until last me ,which messed up my plans for my child spending the money else where! Parking -$36 Valet parking -44 Security deposit-$100

The pool was amazing along with how close everything was or ease of access to get too.

Stayed in April 2024

The sofa-bed was uncomfortable and we had to contact the room service multiple times to be able to get comforter and blankets to our child who was using the sofa-bed.

The location was fantastic, loved to being able to walk to Epcot and Hollywood studios, loved to have a pool with a bar, a beach with Epcot firework views, walking to the boardwalk, boat and skyliner.

Stayed in April 2024

The Food was terrible and overpriced. I expected a 28.00 hamburger to be much better. The frozen yogurt was better than the food. The pool was too shallow and only up to 4 feet, both pools. The private beach was worthless you cant go in the water and the sand was filthy.

The room and view was spectacular. The pool was nice but too shallow.

Stayed in March 2024

nothing - I like it - I wish i had stayed longer

I love the location and the value is excellent. It is always my fallback location if I am out of Disney Vacation Club points to use. I love the Blue Zoo restaurant a nd bar. It is a comfortable quiet place great for asolo woman to relax.

Stayed in March 2024

Excellent

Stayed in March 2024

We can’t stand your parking fees and resort fees. No place else on Disney World property charges them.

We ate breakfast at the Garden Grill at EPCOT. All of the food was cold☹️

Stayed in March 2024

The ridiculous resort fees. When only staying one night I feel like there should be an option to opt out of any “benefit” you might receive that would be covered under the resort fee. The parking fees were also ridiculously high.

Beautiful property, comfortable beds, good size rooms

Stayed in March 2024

Nothing

Very big hotel with many facilities. Clean and comfy. Big rooms and very good location.

Stayed in December 2023

the rooms need an update.

like the fact this was sooo close to hollywood studios... great loacation.

Stayed in March 2024

Very good service from the hotel

Stayed in March 2024

Wish there were mirrors on the closet doors or somewhere else you could plug in curling iron b/c not a lot of room in the bathroom area. I didn't like the smell of soap and shower gel, too masculine, would have preferred a more neutral fragrance. It was frustrating to call 0 for the front desk only to get a phone tree and couldn't speak with a live person; it would have been helping to know about text service upon check-in

We were offered an upgrade to a balcony room with a view of EPCOT which was amazing. We ate at BlueZoo which was amazing! Boats to EPCOT and HS were wonderful!

Stayed in March 2024

No complaints other than it would be nice to have a microwave to heat up food.

Clean property, great outdoor pool and beach area and very close to Disney parks.

Stayed in March 2024

Parking!

Disney birthday party

Stayed in March 2024

There was dirty champagne glass in front of our door. Like right in front of the threshold so it was obvious that it was from the previous guest. No one ever picked it up. We were there for two nights.

Room is nice and the location is great

Stayed in February 2024

Can't think of anything.

The room and various hotel features were great. We particularly liked the market/takeaway available (Fuel) and the quality of the offerings. We also very much appreciated the bus transportation between the hotel and parks/shopping venues.

Stayed in March 2024

The parking situation the first night was horrendous. To pay $36 to self park and to be told to park 1/2 mile away in Swan parking lot was unacceptable

Beautiful resort, excellent restaurants, location and transportation options

Stayed in February 2024

Decor is dated and tiles in bathroom were showing wear. Parking fees are high.

Location, facilities, restaurants, beds and easy interaction/connection to Princess Run.

Stayed in February 2024